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Your profile contains missing or invalid information.
Just curious if this a prevalent problem or is MR picking on me. When I go in to look at a property and go to their Find page, I get a block recapping my MR account info with
Your profile contains missing or invalid information. View your account profile I've gone in and reviewed my profile and everything looks fine to me. Anyone else seen something similar? Did MR ever say why? I've submitted a request to CS, but thought I'd see what FTer's had to say. Nothing showed up when searching missing invalid information. My guess just an IT glitch (not that MR has a shortfall of those). |
Originally Posted by RogerD408
(Post 18732356)
Just curious if this a prevalent problem or is MR picking on me. When I go in to look at a property and go to their Find page, I get a block recapping my MR account info with
at the bottom of the block. I've gone in and reviewed my profile and everything looks fine to me. Anyone else seen something similar? Did MR ever say why? I've submitted a request to CS, but thought I'd see what FTer's had to say. Nothing showed up when searching missing invalid information. My guess just an IT glitch (not that MR has a shortfall of those). Cheers. |
Originally Posted by SkiAdcock
(Post 18732460)
Haven't checked my profile today. Got a similar message a few months ago, & in checking my profile, all looked ok.
Cheers. |
Just curious... How can something contain missing information? Is the information missing from someone else's account and hiding in yours?
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Could the response be any less?
I got a response from Marriott:
Thank you for contacting Marriott Rewards. In reviewing your Marriott Rewards account, our records indicate that all of your profile information has been added. I apologize I am unsure of why you had received that message. I apologize for any inconvenience and thank you for your understanding. Sincerely, ****** * Internet Correspondence Specialist Marriott Rewards Guest Services For those of you that wish to see if the issue applies to them, log into your MR account and then pull up https://www.marriott.com/hotels/hote...ld-inn-and-sui . There should be a Marriott Rewards box that gives a recap of your account and the message I see is at the bottom of the box. This is just one property with the problem, some others have the same display, but not all properties provide this information in their Find page. If you do get the message, please let MR know. I'm hoping there is actually something unique with my account that is triggering this so don't be surprised if you don't see the message. I have asked a friend to check this out and he's getting the same message. Regardless, this "I don't know, end of problem" response is just not acceptable! ... and I told them so in no uncertain terms. |
Originally Posted by RogerD408
(Post 18736293)
I got a response from Marriott:
or should I say non-response? Needless to say the fireworks went off and a message about how disappointed I was with their reply and a copy to [email protected] was sent. Not sure what will come of it, but I'm really hoping Marriott will find a way to do better. For those of you that wish to see if the issue applies to them, log into your MR account and then pull up https://www.marriott.com/hotels/hote...ld-inn-and-sui . There should be a Marriott Rewards box that gives a recap of your account and the message I see is at the bottom of the box. This is just one property with the problem, some others have the same display, but not all properties provide this information in their Find page. If you do get the message, please let MR know. I'm hoping there is actually something unique with my account that is triggering this so don't be surprised if you don't see the message. I have asked a friend to check this out and he's getting the same message. Regardless, this "I don't know, end of problem" response is just not acceptable! ... and I told them so in no uncertain terms. |
Originally Posted by qwest01
(Post 18736501)
Since this problem only seems to occur on that specific property - the Fairfield Suites at San Jose Airport for my account - I suspect that there is in fact nothing wrong with your account profile. I get the error when I look at the deals for that property but all others I try are OK.
Bottom line, should bad coding be acceptable? If they keep saying there is something wrong when there isn't, when will I know if there is? And should that response be acceptable for any customer support organization? |
Thank you for bringing this to our attention, RogerD408. We are researching the issue.
Best Regards, Drew |
Originally Posted by RogerD408
(Post 18736293)
I got a response from Marriott:
or should I say non-response? Needless to say the fireworks went off and a message about how disappointed I was with their reply and a copy to [email protected] was sent. Not sure what will come of it, but I'm really hoping Marriott will find a way to do better. For those of you that wish to see if the issue applies to them, log into your MR account and then pull up https://www.marriott.com/hotels/hote...ld-inn-and-sui . There should be a Marriott Rewards box that gives a recap of your account and the message I see is at the bottom of the box. This is just one property with the problem, some others have the same display, but not all properties provide this information in their Find page. If you do get the message, please let MR know. I'm hoping there is actually something unique with my account that is triggering this so don't be surprised if you don't see the message. I have asked a friend to check this out and he's getting the same message. Regardless, this "I don't know, end of problem" response is just not acceptable! ... and I told them so in no uncertain terms. Programming error. Relax. It will get eventually get fixed. Or not - try Hyatt's website if you want to raise your blood pressure ... this is a nothingburger. |
Can replicate RogerD408's bug on different properties
Saw the same error on the Fairfield Inn SJC deals page as indicated by RogerD408. Tried it on two other properties and get the same error.
Here's the deals page for the RI @ ORD for me right now - selecting the image pulls up the full size screenshot: http://i1179.photobucket.com/albums/...fo-RI-ORDs.jpg Did a search for a different property - JWM in GRR - same error: http://i1179.photobucket.com/albums/...o-JWM-GRRs.jpg So, I would concur that there's a bug out there... David |
Originally Posted by RogerD408
(Post 18736293)
I got a response from Marriott:
or should I say non-response? Needless to say the fireworks went off and a message about how disappointed I was with their reply and a copy to [email protected] was sent. Not sure what will come of it, but I'm really hoping Marriott will find a way to do better. For those of you that wish to see if the issue applies to them, log into your MR account and then pull up https://www.marriott.com/hotels/hote...ld-inn-and-sui . There should be a Marriott Rewards box that gives a recap of your account and the message I see is at the bottom of the box. This is just one property with the problem, some others have the same display, but not all properties provide this information in their Find page. If you do get the message, please let MR know. I'm hoping there is actually something unique with my account that is triggering this so don't be surprised if you don't see the message. I have asked a friend to check this out and he's getting the same message. Regardless, this "I don't know, end of problem" response is just not acceptable! ... and I told them so in no uncertain terms. |
Got a reply... :(
I got a reply to my message about being unhappy with their first response:
I apologize that you are unhappy with my response. I regret to inform you that Marriott Rewards does not have access to what errors occur on the Marriott website. However, I would be happy to forward your concerns to Internet Customer Care, please attach a screen shot of the error you had received. You may also contact Internet Customer Care directly at 1-800-721-7033. There goes a few more Freddie points on the next ballot. |
Originally Posted by PHLphan
(Post 18741088)
"Needless to say, fireworks went off"? What response did you exactly expect from Marriott? It seems you asked if them if there was missing information and informed them about a possible bug on their website, they said that your information was fine and apologized for the inconvenience. If this is what you do about a bug on Marriott's website, I'd hate to see what you do if they forgot to put shampoo in your room... :rolleyes:
Years ago I use to get repeated calls from Citi saying I needed to call them regarding an issue with my account. Each time I'd call back and was told my accounts were fine and ignore the call. After the third round of the same responses I had to escalate to a supervisor to find out my phone number was tagged to a bad account. They ended up putting a note on the bad account to not call my number and the calls stopped. If Marriott is telling people there is something wrong with their account and we should ignore it, when are we going to know what not to ignore? |
Originally Posted by DELee
(Post 18740977)
Saw the same error on the Fairfield Inn SJC deals page as indicated by RogerD408. Tried it on two other properties and get the same error.
Here's the deals page for the RI @ ORD for me right now - selecting the image pulls up the full size screenshot: http://i1179.photobucket.com/albums/...fo-RI-ORDs.jpg Did a search for a different property - JWM in GRR - same error: http://i1179.photobucket.com/albums/...o-JWM-GRRs.jpg So, I would concur that there's a bug out there... David |
I got a PM this afternoon. Turns out the way Marriott handles their emails for issues is they are assigned with the original post and do not change as your issue is moved around. So my original post went to Internet.Customer.Care but was routed to Marriott Rewards and the reply still showed ICC. Hence the confusion who I was dealing with. I hope Marriott IT can get that fixed.
As for the issue itself, I'm told they are looking into it. Thanks for those that did some checking as well and posted the images. |
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