Originally Posted by
PHLphan
"Needless to say, fireworks went off"? What response did you exactly expect from Marriott? It seems you asked if them if there was missing information and informed them about a possible bug on their website, they said that your information was fine and apologized for the inconvenience. If this is what you do about a bug on Marriott's website, I'd hate to see what you do if they forgot to put shampoo in your room...
I expect when I submit an issue they will confirm the problem and resolve it in a future release. Not tell me I don't know what's happening.
Years ago I use to get repeated calls from Citi saying I needed to call them regarding an issue with my account. Each time I'd call back and was told my accounts were fine and ignore the call. After the third round of the same responses I had to escalate to a supervisor to find out my phone number was tagged to a bad account. They ended up putting a note on the bad account to not call my number and the calls stopped.
If Marriott is telling people there is something wrong with their account and we should ignore it, when are we going to know what not to ignore?
Not to mention this is just poor customer support!