Originally Posted by RogerD408

I got a response from Marriott:

or should I say non-response? Needless to say the fireworks went off and a message about how disappointed I was with their reply and a copy to [email protected] was sent. Not sure what will come of it, but I'm really hoping Marriott will find a way to do better.

For those of you that wish to see if the issue applies to them, log into your MR account and then pull up https://www.marriott.com/hotels/hote...ld-inn-and-sui . There should be a Marriott Rewards box that gives a recap of your account and the message I see is at the bottom of the box. This is just one property with the problem, some others have the same display, but not all properties provide this information in their Find page. If you do get the message, please let MR know.

I'm hoping there is actually something unique with my account that is triggering this so don't be surprised if you don't see the message. I have asked a friend to check this out and he's getting the same message.

Regardless, this "I don't know, end of problem" response is just not acceptable! ... and I told them so in no uncertain terms.