St. Regis Deer Valley - Park City, UT [Master Thread]
#121
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
#122
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
One Year Cancellation Policy
This is shocking. Trying to book next Feb before category change. www.spg.com shows too late to cancel already. That's one full year cancellation policy. Is that a glitch? It shows 45 day cancellation policy for paid rates.
#123
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
This is shocking. Trying to book next Feb before category change. www.spg.com shows too late to cancel already. That's one full year cancellation policy. Is that a glitch? It shows 45 day cancellation policy for paid rates.
#124
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Thank you for your confirmation. Well, this sets a new standard in cancellation policy - one full year.
#125
Join Date: Dec 2013
Location: Tennessee
Programs: SPG, Marriott, United, SWA, AA
Posts: 700
I have been wanting to try out the STR DV since it opened and I am finally going to get to it in about 5 weeks. This looks like a stellar ski resort. Two years ago I stayed at the Beaver Creek Westin which was quite nice, and even has ranked higher than the SR in last years Conde Nast best ski resort hotel list which is interesting.
Speaking of cancellation policies there...
I booked a five night stay using points for all of my upcoming stay in Feb of 2014 so it is basically a free stay. I might have to pay a resort fee I guess but that should be it (do you pay that on all free night awards?). I noticed in my confirmation email a little notice that once I get beyond the cancellation period if I cancel after they would charge me $8495 Ouch. Sure hope my flight makes it there and there is no bad weather or I don't get hurt/sick right before, that would really add insult to injury. Shelling out $8500 and not even getting to stay would be hard to swallow. This does not seem to make much sense. I could see forfeiting my points but charging on top of that?
Speaking of cancellation policies there...
I booked a five night stay using points for all of my upcoming stay in Feb of 2014 so it is basically a free stay. I might have to pay a resort fee I guess but that should be it (do you pay that on all free night awards?). I noticed in my confirmation email a little notice that once I get beyond the cancellation period if I cancel after they would charge me $8495 Ouch. Sure hope my flight makes it there and there is no bad weather or I don't get hurt/sick right before, that would really add insult to injury. Shelling out $8500 and not even getting to stay would be hard to swallow. This does not seem to make much sense. I could see forfeiting my points but charging on top of that?
#127
Join Date: Jul 2011
Location: Baltimore, MD
Programs: Hilton, United, Delta, Hyatt, YMCA
Posts: 242
Week Stay
hi Guys
i am staying here for a week, any fellow FF here?
also i would appreciate any suggestions, last posts is almost year old and deals with our usual worries devaluation of free stuff
thank you
i am staying here for a week, any fellow FF here?
also i would appreciate any suggestions, last posts is almost year old and deals with our usual worries devaluation of free stuff
thank you
#128
Join Date: May 2007
Programs: AA EXP - 3MM; DL Gd; SPG PL, Marriott Slv, Hilton Gd
Posts: 40
Here's a review I posted in another site regarding my stay in Jan.
"Nearly Outstanding”
Family of four (couple, 11 year old and 7 year old) stayed at the St. Regis for five nights. Here’s a summary of our experience.
Positives
• Location – you can’t beat the gorgeous location, beautiful slope views, ski in/out amenity, Jans equipment rental on premise
• Ski valet – over-the-top service that includes help with putting on/taking off your boots, quick pick-up/delivery, and permanent smiles on the entire staff. Kudos to Vanessa and her team.
• St. Regis Traditions – champagne saboring, hot chocolate bar, and smores were fun events and a hit with the entire family
• Room Service – wide variety, beautiful presentation, and excellent service. The $5.00 delivery charge, 23% service charge, and fill-in-the blank gratuity are steep, but the entirety of the product is excellent.
• Concierge – came through as expected with necessary reservations, but also provided very good suggestions (Lofty Peaks for Snowmobiling and Tubing) and helpful tips (no corkage fee at the Seafood Buffet on the first bottle)
• Platinum Breakfast Amenity – a very welcomed and appreciated $40 breakfast credit
Negatives
There were very surprising pockets of chinty-ness which disappointed:
• (Cliché Alert) “Never look a gift horse in the mouth” BUT “If you’re going to do it, do it right.” Such is the case with the three aforementioned Traditions. On two separate occasions, the 2-hour hot chocolate bar ran out of hot chocolate and there was a 15-minute wait for the new batch. I never saw any employees visiting the smores area during this two-hour event, thus resulting in an absence of napkins and a generally unkempt area. During the champagne saboring, about 75% of the heater lamps were not turned on because the hotel had run out of propane.
• The breakfast oatmeal bar which provided a quick alternative to the restaurant was temporarily closed so “that the guests would dine at the restaurant” according to one employee. Yeah, I bet!
• Low-end toilet paper. Rough! No more need be said.
• Non-plush towels. Pretty standard towels, and a far cry from the decadent Ritz quality.
• “Not a problem.” Call me old school, but when I say thank you, I expect to hear, “you’re welcome” or “it’s my pleasure.” When staying at the St. Regis, I don’t believe that I’m ever creating a potential problem.
"Nearly Outstanding”
Family of four (couple, 11 year old and 7 year old) stayed at the St. Regis for five nights. Here’s a summary of our experience.
Positives
• Location – you can’t beat the gorgeous location, beautiful slope views, ski in/out amenity, Jans equipment rental on premise
• Ski valet – over-the-top service that includes help with putting on/taking off your boots, quick pick-up/delivery, and permanent smiles on the entire staff. Kudos to Vanessa and her team.
• St. Regis Traditions – champagne saboring, hot chocolate bar, and smores were fun events and a hit with the entire family
• Room Service – wide variety, beautiful presentation, and excellent service. The $5.00 delivery charge, 23% service charge, and fill-in-the blank gratuity are steep, but the entirety of the product is excellent.
• Concierge – came through as expected with necessary reservations, but also provided very good suggestions (Lofty Peaks for Snowmobiling and Tubing) and helpful tips (no corkage fee at the Seafood Buffet on the first bottle)
• Platinum Breakfast Amenity – a very welcomed and appreciated $40 breakfast credit
Negatives
There were very surprising pockets of chinty-ness which disappointed:
• (Cliché Alert) “Never look a gift horse in the mouth” BUT “If you’re going to do it, do it right.” Such is the case with the three aforementioned Traditions. On two separate occasions, the 2-hour hot chocolate bar ran out of hot chocolate and there was a 15-minute wait for the new batch. I never saw any employees visiting the smores area during this two-hour event, thus resulting in an absence of napkins and a generally unkempt area. During the champagne saboring, about 75% of the heater lamps were not turned on because the hotel had run out of propane.
• The breakfast oatmeal bar which provided a quick alternative to the restaurant was temporarily closed so “that the guests would dine at the restaurant” according to one employee. Yeah, I bet!
• Low-end toilet paper. Rough! No more need be said.
• Non-plush towels. Pretty standard towels, and a far cry from the decadent Ritz quality.
• “Not a problem.” Call me old school, but when I say thank you, I expect to hear, “you’re welcome” or “it’s my pleasure.” When staying at the St. Regis, I don’t believe that I’m ever creating a potential problem.
#129
Join Date: Oct 2011
Location: DTW
Programs: SPG Plt, Hyatt Diamond, DL
Posts: 369
Does anyone have any experience using points to book some of the larger 'residences' at this property? Myself and a few of my friend would like to go and stay in a multi-room/suite/apartment and are wondering if this was available for points redemption. Or is there just a single redemption category?
Thanks
Thanks
#130
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,171
Does anyone have any experience using points to book some of the larger 'residences' at this property? Myself and a few of my friend would like to go and stay in a multi-room/suite/apartment and are wondering if this was available for points redemption. Or is there just a single redemption category?
Thanks
Thanks
#131
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
Does anyone have any experience using points to book some of the larger 'residences' at this property? Myself and a few of my friend would like to go and stay in a multi-room/suite/apartment and are wondering if this was available for points redemption. Or is there just a single redemption category?
Thanks
Thanks
#132
Join Date: Aug 2009
Location: IAH
Programs: SPG Platinum, Hyatt Diamond, IHG Gold Ambassador, Marriott Gold
Posts: 519
Not a lot of recent posts, so figured this may be useful: a brieft review of the hotel from Lucky -- http://onemileatatime.boardingarea.c...ley-park-city/
#133
Join Date: Dec 2013
Location: Tennessee
Programs: SPG, Marriott, United, SWA, AA
Posts: 700
#135
Join Date: Aug 2009
Location: RDU
Programs: A few
Posts: 5,499
Not a lot of recent posts, so figured this may be useful: a brieft review of the hotel from Lucky -- http://onemileatatime.boardingarea.c...ley-park-city/