Last edit by: lcpteck
This thread refers to the various Marriott brands within a specific geographic area. Marriott Bonvoy hotels in XX usually have posts asking which property is better, etc. Trip reports are usually better suited in the property specific threads.
There's a 6% Government Tax and MYR10 Tourism Tax not shown in the rate.
Hotel email addresses:
The Ritz Carlton Kuala Lumpur: [email protected]
JW Marriott Kuala Lumpur: [email protected]
There's a 6% Government Tax and MYR10 Tourism Tax not shown in the rate.
Hotel email addresses:
The Ritz Carlton Kuala Lumpur: [email protected]
JW Marriott Kuala Lumpur: [email protected]
Marriott Bonvoy hotels in Kuala Lumpur, Malaysia
#392
Join Date: Aug 2005
Location: The KUL city
Programs: AA Lifetime Plat, TK Elite+
Posts: 2,663
#393
Join Date: Mar 2016
Location: everywhere
Programs: Hilton Gold, IHG Spire, Hyatt Globalist , Bonvoy Titanium United Silver AA Platinum, AS Gold 75K
Posts: 97
I thought I would comment on my recent KL trip and the hotels I stayed at:
JW Marriott w/ PP/Titanium:
PROS: Really attentive staff, Very nice remodeled rooms, Lots of shopping and restraunts close by, Lounge has fairly nice spread for evening cocktails, Rooms well appointed, Management is mostly excellent (I'll explain in the cons why I specify "mostly")
CONS: Room upgrade wasn't offered upon check in but I did ask and it was given a JR. Suite so not too sure if this is really a con, Seems they got a new GM recently while having breakfast in shook (LG level) I saw him stroll down the escalator walk up to the hummus and other dips area and start sticking his fingers in the food and licking it off (yes he did sample several dips with the same finger as I watched on in shock) I asked one of the employees ... he was doing they laughed uncomfortably and explained he was "testing" the quality of the food. And yes people were still eating, and no they didn't change it out with new food. IDK where they got this guy but he is obviously not tried in food services and should keep his dirty paws out of the food.
~ JW is one of my favorite hotels here in KL, I would stay here again for sure but I hope this new GM is temporary ~
Majestic Hotel with PP/Titanium
PROS: Beautiful historic property, Exquisite Orchid Conservatory thats really one of a kind, I was upgraded to the best available 1 bedroom suite without asking on check in, Extremely attentive staff, Well appointed room, Very clean, Wonderful "call to prayer music" that can be heard from the hotel from the Mosque next door.
CONS: The hotel isn't really close proximity to any shopping so they have a shuttle service to take you to the gardens mall and Bukit Bintang (Its great option to make up the difference)
~ I checked into this hotel for 4 nights and ended up staying 3 weeks so that says it all right? ~
JW Marriott w/ PP/Titanium:
PROS: Really attentive staff, Very nice remodeled rooms, Lots of shopping and restraunts close by, Lounge has fairly nice spread for evening cocktails, Rooms well appointed, Management is mostly excellent (I'll explain in the cons why I specify "mostly")
CONS: Room upgrade wasn't offered upon check in but I did ask and it was given a JR. Suite so not too sure if this is really a con, Seems they got a new GM recently while having breakfast in shook (LG level) I saw him stroll down the escalator walk up to the hummus and other dips area and start sticking his fingers in the food and licking it off (yes he did sample several dips with the same finger as I watched on in shock) I asked one of the employees ... he was doing they laughed uncomfortably and explained he was "testing" the quality of the food. And yes people were still eating, and no they didn't change it out with new food. IDK where they got this guy but he is obviously not tried in food services and should keep his dirty paws out of the food.
~ JW is one of my favorite hotels here in KL, I would stay here again for sure but I hope this new GM is temporary ~
Majestic Hotel with PP/Titanium
PROS: Beautiful historic property, Exquisite Orchid Conservatory thats really one of a kind, I was upgraded to the best available 1 bedroom suite without asking on check in, Extremely attentive staff, Well appointed room, Very clean, Wonderful "call to prayer music" that can be heard from the hotel from the Mosque next door.
CONS: The hotel isn't really close proximity to any shopping so they have a shuttle service to take you to the gardens mall and Bukit Bintang (Its great option to make up the difference)
~ I checked into this hotel for 4 nights and ended up staying 3 weeks so that says it all right? ~
Last edited by applejax; Feb 20, 2019 at 12:41 am Reason: Added hotels that didn't mach thread.
#394
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I thought I would comment on my recent KL trip and the hotels I stayed at:
JW Marriott w/ PP/Titanium:
PROS: Really attentive staff, Very nice remodeled rooms, Lots of shopping and restraunts close by, Lounge has fairly nice spread for evening cocktails, Rooms well appointed, Management is mostly excellent (I'll explain in the cons why I specify "mostly")
CONS: Room upgrade wasn't offered upon check in but I did ask and it was given a JR. Suite so not too sure if this is really a con, Seems they got a new GM recently while having breakfast in shook (LG level) I saw him stroll down the escalator walk up to the hummus and other dips area and start sticking his fingers in the food and licking it off (yes he did sample several dips with the same finger as I watched on in shock) I asked one of the employees ... he was doing they laughed uncomfortably and explained he was "testing" the quality of the food. And yes people were still eating, and no they didn't change it out with new food. IDK where they got this guy but he is obviously not tried in food services and should keep his dirty paws out of the food.
~ JW is one of my favorite hotels here in KL, I would stay here again for sure but I hope this new GM is temporary ~
JW Marriott w/ PP/Titanium:
PROS: Really attentive staff, Very nice remodeled rooms, Lots of shopping and restraunts close by, Lounge has fairly nice spread for evening cocktails, Rooms well appointed, Management is mostly excellent (I'll explain in the cons why I specify "mostly")
CONS: Room upgrade wasn't offered upon check in but I did ask and it was given a JR. Suite so not too sure if this is really a con, Seems they got a new GM recently while having breakfast in shook (LG level) I saw him stroll down the escalator walk up to the hummus and other dips area and start sticking his fingers in the food and licking it off (yes he did sample several dips with the same finger as I watched on in shock) I asked one of the employees ... he was doing they laughed uncomfortably and explained he was "testing" the quality of the food. And yes people were still eating, and no they didn't change it out with new food. IDK where they got this guy but he is obviously not tried in food services and should keep his dirty paws out of the food.
~ JW is one of my favorite hotels here in KL, I would stay here again for sure but I hope this new GM is temporary ~
For what it's worth, the J.W. Marriott, Ritz-Carlton and The Majestic, Autograph Collection are managed by Malaysia-based YTL Hotels. I believe the Ritz-Carlon, Kuala Lumpur is one of only two properties in the brand not managed by Marriott International.
#395
Join Date: Mar 2016
Location: everywhere
Programs: Hilton Gold, IHG Spire, Hyatt Globalist , Bonvoy Titanium United Silver AA Platinum, AS Gold 75K
Posts: 97
Hockeyinsider, I'm not sure confronting him would have been a great situation but my point was this GM is obviously a newbie. I'm guessing possibly nepotism or maybe he lied on his resume. The JWM use to be managed by Mahmoud Skaf, who was excellent. They recently promoted Mr. Skaf to district manager of JWM, RC and the two Autograph hotels.
Last edited by applejax; Dec 9, 2020 at 3:15 am
#396
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Hockeyinsider, I'm not sure confronting him would have been a great situation but my point was this GM is obviously a newbie. I'm guessing possibly nepotism or maybe he lied on his resume. The JWM use to be managed by Mahmoud Skaf, who was excellent. They recently promoted Mr. Skaf to district manager of JWM, RC and the two Autograph hotels.
I'll see if I still have his card.
#397
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Hockeyinsider, I'm not sure confronting him would have been a great situation but my point was this GM is obviously a newbie. I'm guessing possibly nepotism or maybe he lied on his resume. The JWM use to be managed by Mahmoud Skaf, who was excellent. They recently promoted Mr. Skaf to district manager of JWM, RC and the two Autograph hotels.
#398
Join Date: Mar 2016
Location: everywhere
Programs: Hilton Gold, IHG Spire, Hyatt Globalist , Bonvoy Titanium United Silver AA Platinum, AS Gold 75K
Posts: 97
Maybe I should leave my experiences dealing with Mr. Marriotts office for another thread but lets just say I really don't think contacting them would do anything for me. personally I try to keep my complaints to only things that directly affect me ie: Hotels not honoring your status, CS failures, Room issues. Typically, and from my own experience complaing to the hotel directly is usually your best defense. In this scenario I really don't see a winning outcome for me, they might even give me some sort of bad mark on my profile and this is one of my favorite hotels. I know the situation is outrageous and thats why I posted it here. To give you savvy travelers some insight to what I witnessed and this whats so great about Flyertalk. It's nice to share the experience and know that you all can commiserate with me.
#399
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Maybe I should leave my experiences dealing with Mr. Marriotts office for another thread but lets just say I really don't think contacting them would do anything for me. personally I try to keep my complaints to only things that directly affect me ie: Hotels not honoring your status, CS failures, Room issues. Typically, and from my own experience complaing to the hotel directly is usually your best defense. In this scenario I really don't see a winning outcome for me, they might even give me some sort of bad mark on my profile and this is one of my favorite hotels. I know the situation is outrageous and thats why I posted it here. To give you savvy travelers some insight to what I witnessed and this whats so great about Flyertalk. It's nice to share the experience and know that you all can commiserate with me.
#400
Join Date: May 2016
Location: searching FT for a J deal
Programs: Hyatt Globalist, Marriott Unobtainium, Delta Diamond
Posts: 268
If the price were similar between the JW Marriott and the Westin across the street... which would you prefer?
What kind of recognition for Titanium Bonvoy?
The prices for later this month are about $12 per night higher at the JW Marriott. Inconsequential, right?
This is my first trip to Kuala Lumpur. Thanks!
What kind of recognition for Titanium Bonvoy?
The prices for later this month are about $12 per night higher at the JW Marriott. Inconsequential, right?
This is my first trip to Kuala Lumpur. Thanks!
#401
Join Date: Mar 2018
Location: SG
Programs: Marriott Plat Amb, oneworld Ruby
Posts: 132
If the price were similar between the JW Marriott and the Westin across the street... which would you prefer?
What kind of recognition for Titanium Bonvoy?
The prices for later this month are about $12 per night higher at the JW Marriott. Inconsequential, right?
This is my first trip to Kuala Lumpur. Thanks!
What kind of recognition for Titanium Bonvoy?
The prices for later this month are about $12 per night higher at the JW Marriott. Inconsequential, right?
This is my first trip to Kuala Lumpur. Thanks!
Titaniums will get lounge access and upgrades where available (I didn't on my recent stay as it was a weekday).
Have fun in KL, and please drop me a PM if you need any tips.
#402
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,446
I stayed at JW December 2016. Does breakfast benefit still provide breakfast in the restaurant vs in the lounge? I remember that being very good although crazy busy. I was Platinum Premier during my last stay, but was not upgraded... I had a very low corporate rate though.. maybe that had something to do with it? I was in the remodeled tower though and standard king room was more than adequate.
Don't forget the added benefit of the kind ladies standing outside the main entrance offering to come to your room for massage
Don't forget the added benefit of the kind ladies standing outside the main entrance offering to come to your room for massage
#403
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
If the price were similar between the JW Marriott and the Westin across the street... which would you prefer?
What kind of recognition for Titanium Bonvoy?
The prices for later this month are about $12 per night higher at the JW Marriott. Inconsequential, right?
This is my first trip to Kuala Lumpur. Thanks!
What kind of recognition for Titanium Bonvoy?
The prices for later this month are about $12 per night higher at the JW Marriott. Inconsequential, right?
This is my first trip to Kuala Lumpur. Thanks!
#404
Join Date: Oct 2016
Posts: 141
I stayed at JW December 2016. Does breakfast benefit still provide breakfast in the restaurant vs in the lounge? I remember that being very good although crazy busy. I was Platinum Premier during my last stay, but was not upgraded... I had a very low corporate rate though.. maybe that had something to do with it? I was in the remodeled tower though and standard king room was more than adequate.
Don't forget the added benefit of the kind ladies standing outside the main entrance offering to come to your room for massage
Don't forget the added benefit of the kind ladies standing outside the main entrance offering to come to your room for massage
#405
Join Date: Sep 2011
Location: Kuala Lumpur
Programs: hh Diamond,Marriott plat, ihg spire
Posts: 57
If the price were similar between the JW Marriott and the Westin across the street... which would you prefer?
What kind of recognition for Titanium Bonvoy?
The prices for later this month are about $12 per night higher at the JW Marriott. Inconsequential, right?
This is my first trip to Kuala Lumpur. Thanks!
What kind of recognition for Titanium Bonvoy?
The prices for later this month are about $12 per night higher at the JW Marriott. Inconsequential, right?
This is my first trip to Kuala Lumpur. Thanks!
I prefer the Westin. Have stayed at both numerous times. At the JW in my more than 10 stays, never a suite upgrade though the rooms are looking newer than the Westin.
However for the Westin my upgrade rate to either a residence suite or a suite is probably 3/4 stays. I also much prefer the layout of the lounge in Westin with natural lighting and the offerings. Downside is the rooms at the Westin are in need of refurbishment.
However for the Westin my upgrade rate to either a residence suite or a suite is probably 3/4 stays. I also much prefer the layout of the lounge in Westin with natural lighting and the offerings. Downside is the rooms at the Westin are in need of refurbishment.