Nov 26, 2014, 11:47 pm
Last edit by: littlevoices
The hotel is part of the Disney Tokyo resort and you can use the monorail to get to either park.
There is a new park wing that has a higher class of rooms, though the same facilities that includes an excellent children's play area that is free for elite members
There is a new park wing that has a higher class of rooms, though the same facilities that includes an excellent children's play area that is free for elite members
Sheraton Grande Tokyo Bay Hotel, at Tokyo Disney, Japan [Master Thread]
Jun 18, 2012, 8:54 am
#76
Join Date: Oct 2009
Location: BKK
Programs: SPG Plat & IC Amb
Posts: 179
Taxi to Maihama. Then Train to HND.
Look for train info on www.hyperdia.com
Big suitcases might be a problem though.
Look for train info on www.hyperdia.com
Big suitcases might be a problem though.
Apr 3, 2013, 12:20 pm
#79
Join Date: Feb 2005
Location: MCI
Programs: Southwest A-List, AMC Stubs A-List, Chick-fil-A-List
Posts: 399
The only disappointment to my recent stay here is that they have reduced the Platinum breakfast benefit.
In the past, breakfast at the extensive Grand Cafe buffet was included but now you'll only get vouchers good for either a buffet in the Summit Lounge or half off the Grand Cafe (¥1650 / adult as the discounted price).
The Summit Lounge breakfast is not bad, but just an unremarkable line of western and asian staples in an unrenovated restaurant at the top of the hotel. It's a full breakfast, but it only has about a quarter of the selection of the Grand Cafe and there is very little day to day variation.
The Grand Cafe breakfast is one of the great strengths of this hotel so it becomes more difficult to recommend this property to other Plats, especially now that it moved to category 6.
In the past, breakfast at the extensive Grand Cafe buffet was included but now you'll only get vouchers good for either a buffet in the Summit Lounge or half off the Grand Cafe (¥1650 / adult as the discounted price).
The Summit Lounge breakfast is not bad, but just an unremarkable line of western and asian staples in an unrenovated restaurant at the top of the hotel. It's a full breakfast, but it only has about a quarter of the selection of the Grand Cafe and there is very little day to day variation.
The Grand Cafe breakfast is one of the great strengths of this hotel so it becomes more difficult to recommend this property to other Plats, especially now that it moved to category 6.
Last edited by SpeedyDelivery; Apr 4, 2013 at 11:20 am
Apr 3, 2013, 5:31 pm
#80
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,786
Is this compatible with the SPG Platinum breakfast benefit? I've never heard of a half off benefit?
Apr 3, 2013, 5:45 pm
#81
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,021
They are still offering a decent breakfast option to Plats for free.
Apr 3, 2013, 6:33 pm
#82
Join Date: Feb 2004
Location: Dallas, TX
Programs: Bonvoy Titanium, Hyatt Globalist, Hertz Gold
Posts: 1,388
Well that sucks, I will be there for four nights in a couple weeks, I was looking forward to that huge buffet! Guess I should be happy for a full breakfast still. You would think it was costing them more to operate the Summit Lounge than just sending you down to the buffet.
Apr 4, 2013, 10:24 am
#83
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 4, 2013, 10:52 am
#84
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,786
I checked with the SPG Hotel Coordinators on this and they say that it meets SPG's expectations. YMMV.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 4, 2013, 4:11 pm
#85
Join Date: Sep 2012
Posts: 1,748
While this is a little OT, I've stayed twice here and found the experience disappointing. The rooms still feel dated even after the refurb. And for what I'm paying. My go-to hotel for the Tokyo Disney area is still Tokyo Bay Maihama Hotel. Love the japanese buffet BF there 
.
Truth though, I haven't gone since the tsunami.
. Truth though, I haven't gone since the tsunami.
Apr 15, 2013, 8:39 am
#86
Join Date: May 2011
Programs: Marriott LTT, LH SEN
Posts: 171
The only disappointment to my recent stay here is that they have reduced the Platinum breakfast benefit.
In the past, breakfast at the extensive Grand Cafe buffet was included but now you'll only get vouchers good for either a buffet in the Summit Lounge or half off the Grand Cafe (¥1650 / adult as the discounted price).
The Summit Lounge breakfast is not bad, but just an unremarkable line of western and asian staples in an unrenovated restaurant at the top of the hotel. It's a full breakfast, but it only has about a quarter of the selection of the Grand Cafe and there is very little day to day variation.
In the past, breakfast at the extensive Grand Cafe buffet was included but now you'll only get vouchers good for either a buffet in the Summit Lounge or half off the Grand Cafe (¥1650 / adult as the discounted price).
The Summit Lounge breakfast is not bad, but just an unremarkable line of western and asian staples in an unrenovated restaurant at the top of the hotel. It's a full breakfast, but it only has about a quarter of the selection of the Grand Cafe and there is very little day to day variation.
Apr 24, 2013, 9:04 pm
#87
Join Date: Aug 2011
Location: UK
Programs: AA EXP, Hyatt Globalist, Marriott Bonvoy LT Plat Elite, BA Gold
Posts: 123
the good news and the bad news
Second morning we were leaving early for Narita so ate at the Grand Cafe @6.30am (Summit opens at 7). Asked about the discount rate and was told breakfast buffet was included so no extra charge.
Now the bad news
We booked and paid a little extra for an Ocean Dream room on a higher floor hoping for an upgrade and were downgraded at check in!
We arrived late and were too tired to pay attention at checkin and having trekked to our very dated room on the 7th floor (the end room as far from check in and the Summit as you can get) we decided it was not worth the effort to complain and possibly move rooms.
Won't be staying here again!
Apr 25, 2013, 1:24 am
#88
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Now the bad news
We booked and paid a little extra for an Ocean Dream room on a higher floor hoping for an upgrade and were downgraded at check in!
We arrived late and were too tired to pay attention at checkin and having trekked to our very dated room on the 7th floor (the end room as far from check in and the Summit as you can get) we decided it was not worth the effort to complain and possibly move rooms.
Won't be staying here again!
We booked and paid a little extra for an Ocean Dream room on a higher floor hoping for an upgrade and were downgraded at check in!
We arrived late and were too tired to pay attention at checkin and having trekked to our very dated room on the 7th floor (the end room as far from check in and the Summit as you can get) we decided it was not worth the effort to complain and possibly move rooms.
Won't be staying here again!
Is this is a paid reservation?
If the answer to both questions is yes, then perhaps you like to contact Corporate Customer Service to reflect this.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Apr 25, 2013, 3:10 am
#89
Join Date: Sep 2012
Posts: 1,748
It's really sad that even after the "upgrade" the rooms haven't really improved and yes still appear very dated.
I've always had this lingering suspicion that business is so good that:
1. They can't afford to close down for a proper refurb
2. They know occupancy will be high regardless :P
Apr 25, 2013, 10:59 am
#90
Join Date: Mar 2012
Programs: Marriott & SPG Plat, HH Diamond, Accor Plat, ex-Fairmont Plat, ex-Swissotel Eleva
Posts: 710
We stayed for 2 nights (SUN/MON) this week and also had the choice of breakfast places. The coupon did state that it was for a discounted Grand Cafe breakfast so for the first morning we ate at the Summit. We glimpsed Mt. Fuji through the clouds from the 12th floor so this was the highlight of our stay at this hotel.
Second morning we were leaving early for Narita so ate at the Grand Cafe @6.30am (Summit opens at 7). Asked about the discount rate and was told breakfast buffet was included so no extra charge.
Now the bad news
We booked and paid a little extra for an Ocean Dream room on a higher floor hoping for an upgrade and were downgraded at check in!
We arrived late and were too tired to pay attention at checkin and having trekked to our very dated room on the 7th floor (the end room as far from check in and the Summit as you can get) we decided it was not worth the effort to complain and possibly move rooms.
Won't be staying here again!
Second morning we were leaving early for Narita so ate at the Grand Cafe @6.30am (Summit opens at 7). Asked about the discount rate and was told breakfast buffet was included so no extra charge.
Now the bad news
We booked and paid a little extra for an Ocean Dream room on a higher floor hoping for an upgrade and were downgraded at check in!
We arrived late and were too tired to pay attention at checkin and having trekked to our very dated room on the 7th floor (the end room as far from check in and the Summit as you can get) we decided it was not worth the effort to complain and possibly move rooms.
Won't be staying here again!
But if you are indeed downgraded, I believe you should give a feedback, and I am sure Lurker II will be checking with the SPG coordinator there.
Btw, does your rate includes breakfast, or is it because Plats are given complimentary breakfast?
(I'm confused here as I thought a few others besides you, mentioned it was a "discount coupon" (given to Plats only?) at Grand Cafe, not a full free breakfast there - only at Summit/Lounge is a full free breakfast?)
How was the evening cocktails?
Is getting to Disneyland/DisneySea easy from the hotel?
I will be there next month, so I hope things will turn out better than what have been posted here. I guess I cannot do much about dated rooms, if they have not refurbished for really long.