RTWSTARALLIANCE

Goldlust There are now two Sheraton Wall
Centre towers in YVR. The later opened just
three weeks ago. Looked very nice. Regards,
RTWSTARALLIANCE

Chiangi

Does anyone know which tower -- North or South -- is the newer one?

Starwood Lurker

Chiangi, the North Tower is the newest tower section.

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

[email protected]

jetsethotel

The rooms in the new (North) tower are significantly smaller than those in the older (South) Tower. They are newer, with floor-to-ceiling windows, and curve around to give a great city view. However, there are NO suites, and NO Club Floors. But, the restaurant, conference rooms, and gym/health club (I always seem to get charged...has anyone not had to pay their drop-in fee?) is on this side though.

The lobby/check-in area is large and accommodating in the new tower. However, in the old tower which has all the high volume traffic, is very small and chaotic with the tour groups though.

The two towers are connected via a skybridge/walkway that passes thru an apt complex.

They are still ironing out all the kinks in the new tower and the highly anticipated condos in the upper floors are still not opened yet. Some of the windows (from the condos) have gone missing...ie. fell off perhaps. However, the hotel section seems to be intact.

Chiangi

Starwood Lurker and jetsethotel, thank you.

I've stayed there at least three times there with the last stay late last year, when the new tower was still under construction.

tullupump

Does anybody know how far it is to the Hyatt from the Sh. Wall Center. The address seems to indicate about 4 blocks. Are these short blocks or real blocks and 1/2 a mile away?

I need to be there for a convention at Hyatt in July and obviously would prefer to stay at Sheraton but will need to walk back and forth several times during the day.

Thanks for your help.

Chiangi

I would not mind walking back and forth between SWC and Hyatt (and Le Soleil, Westin Grand). But if it is several times a day, then .... but it's not much.

FlyerAl

First their Revenue Manager sends me an e-mail containing the Sircam virus about a month ago.

Now the hotel has placed a no-show charge on my Visa card for a reservation that I had cancelled.

Details:

I originally booked a reservation for the Sheraton Wall Centre hotel through central reseravtions.

I later decided to switch to the Westin Bayshore in Vancouver, so I phoned the Platinum concierge desk to have the hotel switched - cancelling my Wall Centre reservation (or so I thought...)

A unexpected personal matter occurred, causing me to cancel my reservation at the Westin Baysore and the entire YVR trip altogether.

This morning I discovered a charged placed on my Visa card by the Sheraton Wall Centre. I have made numerous calls to both the Wall Centre's Revenue Manager and the Starwood customer service line to have my credit card refunded. Both have given me the run-around. Revenue Manager says he has no authority to refund my card, Starwood customer service says it's up to the Sheraton Wall Centre hotel and files need to be looked into, etc.

I've never had this problem happen to me at any Starwood hotel before. In the past, I've had no-show charges accidently made to my card by various Marriott hotels, but one phone call to either customer service or the individual hotel immediately solved the problem.

Any suggestions??

Starwood Lurker

FlyerAl, this seems like an especially strange set of circumstances, particularly if you were able to give Corporate Services a cancellation number for your reservation at the Sheraton Wall Centre. I apologize if there were some difficulties on our part and would like to look into the situation on your behalf. I need to know your Starwood Preferred Guest number and the file number that Corporate Services gave you. You can send this to me at the address below at your earliest convenience.

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

[email protected]

FlyerAl

Hey Lurker,

The 1,000 points you promised me about 2 weeks ago never posted to my account. Should I expect them to post soon??

Starwood Lurker

Hey Lurker,

The 1,000 points you promised me about 2 weeks ago never posted to my account. Should I expect them to post soon??

Actually, it was eight days ago, but that is about a day too long. I will follow up on this and they should be in your account by September 5th. It may take this long because the affinity people are out of the office for Labor Day.

Thanks for the reminder.

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

[email protected]

[This message has been edited by Starwood Lurker (edited 08-31-2001).]

FlyerAl

Lurker: It's been over a month now, and these points you promised still haven't posted. What gives?

BoSoxFan45

These follow-up messages are probably best suited for correspondence via private e-mail. before posting "what gives" here.

If William promised you something, I'm sure you will get it.

"What gives" might be that Starwood cut 23% of its workforce, many people lost friends or loved ones, and the entire travel industry, and many other things, have been turned temporarily upside-down in the past 3 weeks.

Starwood Lurker

FlyerAl, I don't know what the problem is, or has been. I requested them twice, but there is no note of it on your account at all now. Perhaps I asked that they be credited to the wrong account, but this seems unlikely since there is only one person in the database with your name. Regardless, I can take the blame for not following up. If they are not in your account by end of business tomorrow, let me know because this will indicate a system error for sure.

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

[email protected]

[This message has been edited by Starwood Lurker (edited 10-03-2001).]

FlyerAl

The points have now posted to my account. Thanks Lurker