skybride

Thanks so much for the pics. Good to know she was wrong. That will make my stay significantly better.

CFFrost

Quick question as I've never encountered this before.

I was upgraded to a club room at this property. The reservation even now lists a club room, with all of the benefits of a club room (breakfast, pressing, etc). After the check-in staff explained that I had been upgraded to a club room, explained where the restaurant, pool, etc (but not the club) were, I asked about club access and was told I would not receive club access ("Unfortunately, NO."). Is this normal when upgraded to a club room? I assumed that access came with the room.

I'm obviously not that bothered by it - I know I'm not entitled to any upgrade at all - but would have rather not been told I had been upgraded to a "Club" room if the room does not include club access. Tell me you put me in an nicer room of some sort, but drop the "Club" moniker (and don't change the room type in my reservation to reflect access) if I won't receive it.

LA2CDG

I am currently here at the LPM, the "club" people are referring to is on the mezzanine level overlooking the lobby. They serve breakfast, afternoon tea and evening canapés. It's always accessible for soft drinks, water and coffee, is there another lounge besides this?

LA2CDG
Currently in London

CFFrost

I'm not sure, though that sounds correct - my only knowledge of it is that when I asked if my Club room came with Club access I was told NO. Go figure.

I'll be here for a week - wanna spot my wife an I a drink in the club?

jibi

It is my understanding that if the hotel upgrades you into a Club room, then you should receive all benefits that are associated with the room, whether you purchased the benefits or not. I would recommend sending a PM to one of the Lurkers to provide a more formal response.

jibi

Can you confirm this is the case? We were informed just the opposite ... only accessible when it is open (and all lights are out and doors are closed during other times).

dingo

Hmm...what you are describing sounds mysteriously like a club. What more aside from free breakfast, tea, afternoon snacks and drinks, and all day long soft drinks are you looking for?

Smart assedness aside, yes that is the club. And a decent one that that.

eeebee

I've stayed at the LMP many times, and I can confirm that what you were told is correct. They turn off the lights and lock the doors to the club at, I believe, somewhere around 21:00, and it doesn't open up again until breakfast (can't remember exactly, but thinking around 6:30). Unlike some other SPG clubs, it is *not* accessible during nighttime hours to grab a water/soda or use the computers.

eeebee

The club that overlooks the lobby is the one and only club at the LMP. It is not, however, accessible during late night/early morning hours.

CFFrost

Thanks for your replies.

I'm certainly not going to get Lurkers or other higher ups involved. As I said, I'm happy to even have a slightly nicer room. More than anything, it was the delivery that was off-putting. I'm going to head out in a few minutes here, and I'll stop by the club and see what happens. My reservation does now indicate indicate club access, so maybe it will all work out.

Keyser

i would suggest you get the lurkers involved....they will be able to pass on the information so that the hotel is informed to offer these benefits....not only will it help you but it can help others in the future who might find themselves in a similar position at this property....

clublounger

Non-status members can now expect no more upgrades to club level rooms. THAT is likely the result of informing the property of the rules.

Keyser

status members would get club benefits if they are upgraded to club level rooms....THAT could also be the result of informing the property....

LonLH

Not all suites in the property have two bathrooms.

LonLH

I am a regular at this property (250-300 nights between me and my wife easily)- we were never denied club benefits as plats EVER irrespective of the room type.