the rule is different. There isn’t any rule that say you are entitled to receive $100 because a hotel did not post welcome bonus points

the rule say you are entitled to receive $100 if at check in they don’t ask you about your welcome bonus choose

in fact, 99.99999% of the times at check in they ask you about your welcome bonus choose (points or breakfast) but then they “forget” to credit the welcome bonus points …

I had a hotel that had a plate of (inedible) green apples in the room and then claimed that was their welcome amenity!

https://www.marriott.com/loyalty/mem...s/guarantee.mi

The rule says :

”As a Platinum Elite, Titanium Elite or Ambassador Elite member, you’ll receive a special gift upon arrival at participating hotels, with a choice of an amenity gift or points. If guarantee is not met, guest compensation applies. Guest Compensation $100”

Note the word I have underlined.

from general t&c

2.3. If the Elite Welcome Gift is not offered at time of arrival, compensation applies (see below). Choices vary by Participating Brand

https://www.marriott.com/loyalty/terms/default.mi#elite

“upon arrival” at Marriott hotels you can only receive free breakfast and / or the “offer” to get credited the welcome bonus points

with IHG for example is different, because the hotel credit immediately at check in the welcome
bonus points, if you choose for this gift.

The problem with Marriott is that, in fact, you “receive” (as offer) the welcome bonus points, but then they forget to credit 2-3 days after togheter with the regular points …

This!

My most recent stay posted this morning. I spent 14 nights at a MR property in India and spent about $3600 on the base room rate and about $300 on food. I was also charged taxes on the room and food. The amount of MR points that just posted to my account...? About 1700. So just a tad less than the roughly 68,000 points I should have received

So now I wait for a few days in which nothing will change, prepare all of my documentation, call the Titanium customer service line, wait on hold, go through a long discussion about the error that THEY made, email them the documentation, and wait some more.

I suppose if this only happened once in a great while it would be OK. It's the fact that my stay before this one didn't post at all and I had to call, and several stays before that one posted short on points. It really does make me wonder if there's a deliberate pattern to all of this.

yes, there is for sure. But I wouldn’t claim Marriott as responsible, because the CC normally manage these issues crediting the correct amount of points (and this is a lost of time for the clients but also for the employees at CC)

for this reason I would be very happy if all the hotels that create these issues (with the clear purpose to try to save some points) would pay a fee every time this happens.

i’m 100% sure that after 4-5 times they must pay some hundreds dollars of fee, they would immediately stop this behavior, starting to post always the right amount of points and the welcome bonus points

From a recent stay at a Renaissance in France, on points, I was offered 1000 welcome points at check-in, but after a few weeks still have not received this. I created 2 'missing stay' queries so far but still this is unresolved. I expect it will be eventually.

My question is, how does the 'terms and conditions' guarantee apply to this situation? Section 4.3.c.(iii) clearly states that US $100 compensation applies. Is this correct? Has anyone here ever successfully argued for this, and what form does it take? (gift card, CC rebate?). Maybe the lurkers could answer.

I would honestly be content to just receive the 1000 points and not make a fuss, but I am also curious to test this and see how it plays out.

There was a similar discussion on this a while back, so I've added this question to that thread.

Not sure we reached a conclusion as to what should happen when the welcome points are 'offered' but not 'credited'.

Has anyone received the $100, ever? Just wondering. It seems unlikely.

Marriott can't upset their valued customers.

The reason they don't offer compensation is because they know there will be a lot of claims. That will cost them a lot of money.

For the Ultimate Reservation Guarantee, not many people make the claims. It is just too awkward to do so. And how do you "prove" that you made the claim? And I am sure once a hotel has to pay out, they learn their lesson and will really teach staff to proactively offer the benefits. This is why the benefit sticks - few people are able to claim it.

the “best proof” is when you are not credited the welcome bonus points after your stay.

doing a claim, Marriott would at least credit the equivalent of 100$ of points.

Doing that, I fully agree with you, the properties would teach the lessons …

but I don’t think Marriott are interested to solve this problem

never in my life.

Numerous times last year it always seemed to be me being offered the points and not getting them OR not getting anything offered at the front desk and not getting the points either even with mobile check-in. The one time I purposely didn't mobile check-in and wasn't offered anything at the desk and the Ambassador line told me they could give me the 1,000 welcome points but had to take the $100 compensation up with the hotel. The hotel refusing to give it.