Originally Posted by vanabb

From a recent stay at a Renaissance in France, on points, I was offered 1000 welcome points at check-in, but after a few weeks still have not received this. I created 2 'missing stay' queries so far but still this is unresolved. I expect it will be eventually.

My question is, how does the 'terms and conditions' guarantee apply to this situation? Section 4.3.c.(iii) clearly states that US $100 compensation applies. Is this correct? Has anyone here ever successfully argued for this, and what form does it take? (gift card, CC rebate?). Maybe the lurkers could answer.

I would honestly be content to just receive the 1000 points and not make a fuss, but I am also curious to test this and see how it plays out.