Numerous times last year it always seemed to be me being offered the points and not getting them OR not getting anything offered at the front desk and not getting the points either even with mobile check-in. The one time I purposely didn't mobile check-in and wasn't offered anything at the desk and the Ambassador line told me they could give me the 1,000 welcome points but had to take the $100 compensation up with the hotel. The hotel refusing to give it.