Originally Posted by
PHLGovFlyer
This!
My most recent stay posted this morning. I spent 14 nights at a MR property in India and spent about $3600 on the base room rate and about $300 on food. I was also charged taxes on the room and food. The amount of MR points that just posted to my account...? About 1700. So just a tad less than the roughly 68,000 points I should have received
So now I wait for a few days in which nothing will change, prepare all of my documentation, call the Titanium customer service line, wait on hold, go through a long discussion about the error that THEY made, email them the documentation, and wait some more.
I suppose if this only happened once in a great while it would be OK. It's the fact that my stay before this one didn't post at all and I had to call, and several stays before that one posted short on points. It really does make me wonder if there's a deliberate pattern to all of this.
yes, there is for sure. But I wouldn’t claim Marriott as responsible, because the CC normally manage these issues crediting the correct amount of points (and this is a lost of time for the clients but also for the employees at CC)
for this reason I would be very happy if all the hotels that create these issues (with the clear purpose to try to save some points) would pay a fee every time this happens.
i’m 100% sure that after 4-5 times they must pay some hundreds dollars of fee, they would immediately stop this behavior, starting to post always the right amount of points and the welcome bonus points