Orange County Commuter

OK Marriott, I remained loyal when you change the rewards program, when you re-juggle hotels and terms of redemption levels and most of the things





But I’m reaching my limit.


I’m sorry, I’m staying at a hotel that is advertised as full service for $300 a night and you don’t do housekeeping and you don’t even tell me.
you’ve been using this Covid excuse not to do housekeeping now for two years. But you can have your bars open and no social distancing, you can have conventions in your hotels with no social distancing, apparently it’s only housekeeping that is dangerous? really? I stayed at a Tru by Hilton last week and got daily housekeeping. My coworkers are at the Hyatt across the road and they’re getting daily housekeeping.

Oh and at the Sheraton in Phoenix the only way to actually get in touch with guest services is to call them on your cell phone as an external call because if you dial the number on your phone in the room it rings twice and disconnects you. Yes I’m not impressed. Stay someplace else people

Marriott Bonvoy Lurker II

Hello Orange County Commuter,

We are sorry to hear that you had unpleasant experience about the housekeeping during the stay. Please send us a private message or email with your full name, contact information, and reservation details, so that we can share your feedback with hotel management.

Best regards,

Carrie L
Specialist Social Media
Marriott International
[email protected]

HHQX888

UNLIKE !!! This is not answer.

4getofn

Haha ! This is code for let’s make this go away real fast !

Orange County Commuter

I have already made my displeasure known to the hotel. I sent a chat message indicating that at a bare minimum this should have been communicated at check in and here's the totally "unimpressive" response I received.

"Thank you for your feedback and I will share your communication with the team. Thanks again"

Do you see what's missing here????? They couldn't even apologize for failure to communicate #NOTIMPRESSED

cubeman

In Orlando Housekeeping is still a myth in anything outside the Swan/Dolphin/Swan Reserve. Everything is by request and they don't tell you so they get away with at-least a day or two of not refreshing rooms or no service at all unless you stay 7+ days. It's a joke and the only way to begin to solve this is if it's not mentioned in the "What to expect" when you check-in is to say cancel it/refund and go to a different hotel which is what I did.

Crazy how we went from "we have to service you room every 3 days as safety/wellness check" to "yeah go stay in the room for two weeks who cares just throw your trash out the door"

Orange County Commuter

yep if your going to the extended stay hotel model then your pricing needs to reflect that


if my room isn’t cleaned today I’m checking out. My coworkers at the Hyatt are getting cleaning. And it looks really nice

Tanic

When the rats show up in the hallway to feast on guests' garbage, snap a photo and send it to the local health department.

lhrhappy

If I have to make my own bed, replace my own toiletries, dry/reuse my towels, and scavenge my own food, I'm going to stay at an AirBNB for 1/2 the price. And it's going to be bigger, quieter, and (most likely) newly remodeled.



The message is:

Housekeeping and room service are not optional at a "full service" hotel.

AlanInDC

Yes, particularly irksome if they don't even tell you. I just stayed at the Bidwell in Portland, OR and Aloft at SFO airport. Both properties are housekeeping only on request and they don't tell you. I had to figure it out. I did request and once it was done and another time they never got around to it. Even worse, the Bidwell has a destination charge of $25 per night, presumably because it is such a high-service property.

Marriott Bonvoy Lurker II

Hello Orange County Commuter,

We apology for the frustration that has resulted from this.

We are pleased to forwarded your feedback to the hotel management team for investigation. It would be appreciated if you can share your full name, stay dates and contact email with us via private message so that the hotel team could review the stay record and response to you for further follow up.

Please feel free to contact us if we can be of any assistance.

Best regards,

Carrie L
Specialist Social Media
Marriott International
[email protected]

Orange County Commuter

Carrie, I responded to you in a private message. You don’t need all this information. you know what hotel it is. you don’t need to know who I am and to be honest that’s not the point. I’m sure if you contact them they will want to start cleaning my room every day, but that’s not going to solve the problem when I go to the next hotel is it? That’s not going to solve the problem that when they sent me the message when I asked them why this while I wasn’t informed of this I basically got a you’re being unreasonable response


if you’re reading the other posts on this thread, I’m not the only one unhappy. I’m not the only person who discovers only by accident that housekeeping is optional. It’s not just my hotel and me complaining. Your problem is more fundamental than that. Getting a hotel manager to come up here and apologize to me is not going to solve the underlying problem. you’re charging full service and not delivering and it’s not just one hotel it appears to be systemwide. And we’re going to start voting with our wallets


The Sheraton in downtown Phoenix knows they’re not cleaning the rooms every day, they don’t need my room number name and date of to stay to validate that. And if they’re telling you they are they are being untruthful. . I have talked to several other people at my convention who have the same complaint. Oh and none of the people I talked to were told at check in that house keeping is every few days. It’s pretty evident that they are attempting to avoid giving out this little information in advance.

Marriott Bonvoy Lurker II

Hello Orange County Commuter,

Thank you for taking the time to share your feedback with us. We have forwarded your feedback to the hotel management team for further review and service improvement.

Please feel free to contact us if we can be of any assistance.

Best regards,

Carrie L
Specialist Social Media
Marriott International
[email protected]

Kacee

Do you recognize the irony of forwarding the complaint to the same "management team" that is deliberately refusing to provide a basic service after the guest has already complained, all in the name of cost savings?

Perhaps you could address your comments to Marriott corporate management that it needs to enforce basic service standards at supposedly "full service" properties.

HHQX888

Most actual posts of Marriott Bonvoy Lurker are useless now ? /Copy&Paste/ look at '4pm Checkout Guarantee'.