Originally Posted by
Marriott Bonvoy Lurker II
We have forwarded your feedback to the hotel management team for further review and service improvement.
Do you recognize the irony of forwarding the complaint to the same "management team" that is deliberately refusing to provide a basic service after the guest has already complained, all in the name of cost savings?
Perhaps you could address your comments to Marriott corporate management that it needs to enforce basic service standards at supposedly "full service" properties.