Carrie, I responded to you in a private message. You don’t need all this information. you know what hotel it is. you don’t need to know who I am and to be honest that’s not the point. I’m sure if you contact them they will want to start cleaning my room every day, but that’s not going to solve the problem when I go to the next hotel is it? That’s not going to solve the problem that when they sent me the message when I asked them why this while I wasn’t informed of this I basically got a you’re being unreasonable response


if you’re reading the other posts on this thread, I’m not the only one unhappy. I’m not the only person who discovers only by accident that housekeeping is optional. It’s not just my hotel and me complaining. Your problem is more fundamental than that. Getting a hotel manager to come up here and apologize to me is not going to solve the underlying problem. you’re charging full service and not delivering and it’s not just one hotel it appears to be systemwide. And we’re going to start voting with our wallets


The Sheraton in downtown Phoenix knows they’re not cleaning the rooms every day, they don’t need my room number name and date of to stay to validate that. And if they’re telling you they are they are being untruthful. . I have talked to several other people at my convention who have the same complaint. Oh and none of the people I talked to were told at check in that house keeping is every few days. It’s pretty evident that they are attempting to avoid giving out this little information in advance.