Jan 2, 2021, 3:05 am
Last edit by: yule_boy
For 2019 upgrade experiences check out the Post Your Marriott Bonvoy Elite Upgrade Experiences 2020 thread.
POSTING FORMAT
Property:
Date(s):
Room booked:
Room received:
Elite Level: (Platinum, Titanium, Ambassador)
Award stay: (yes/no), type (Points, PointSavers, C+P, Travel Package, CCFNA35K, CCFNA40K, etc.)
Rate Type: (Off Peak/Standard/Peak)
BRG stay: (yes/no)
SNAs redeemed: (yes/no)
Comments:
POSTING FORMAT
Property:
Date(s):
Room booked:
Room received:
Elite Level: (Platinum, Titanium, Ambassador)
Award stay: (yes/no), type (Points, PointSavers, C+P, Travel Package, CCFNA35K, CCFNA40K, etc.)
Rate Type: (Off Peak/Standard/Peak)
BRG stay: (yes/no)
SNAs redeemed: (yes/no)
Comments:
Post Your Marriott Bonvoy Elite Upgrade Experiences 2021
Dec 19, 2021, 8:16 pm
#346
Join Date: Jan 2021
Programs: Hyatt Globalist (Full), Marriott Titanium, IHG Spire, Wyndham DIA, Hilton Gold, AA EXP
Posts: 701
Property: The Citizen Hotel, Autograph Collection
Date(s): Early December - 2 nights
Room booked: Deluxe 1 Queen
Room Received: Penthouse Suite (Cal West Suite)
Elite Level: Titanium
Award stay: no
Rate Type: BRG
BRG stay: Yes
Comments: App showed 1bdrm suite before check-in but got received a Penthouse Suite at check-in. Highest floor and had a patio. Old hotel but very nice. Excellent breakfast at Grange (No Lounge) - Coffee, Juice and entree up to 2 people.
Date(s): Early December - 2 nights
Room booked: Deluxe 1 Queen
Room Received: Penthouse Suite (Cal West Suite)
Elite Level: Titanium
Award stay: no
Rate Type: BRG
BRG stay: Yes
Comments: App showed 1bdrm suite before check-in but got received a Penthouse Suite at check-in. Highest floor and had a patio. Old hotel but very nice. Excellent breakfast at Grange (No Lounge) - Coffee, Juice and entree up to 2 people.
Dec 21, 2021, 7:41 pm
#347
Join Date: Jul 2015
Location: CHA
Programs: DL-DM (1.75MM), Bonvoy LifeTi, Hertz-PC
Posts: 618
Property: Rennaisance Concourse Atlanta Airport
Date(s): Mid Dec, 2021
Room booked: King - Aviator Package
Room Received: Executive Suite
Elite Level: Titanium
Award stay: no
Rate Type: Aviator Package
BRG stay: No
SNAs redeemed: Yes
Comments: Aviator package: runway view, binoculars, 2x drinks + appetizer, 2x Delta Museum tix.
SNA upgrade to Executive Suite about 4 days out.
Upon arrival, no binoculars available, credited $20 on room rate
Headed to the 5th floor room only to find out that it was on the side of the building. Runway view....as in can see the runway off the corner of the room. Back to the front desk, same agent that denied my the binoculars. She explained that Executive suites were on the end of the building, but as booked the Aviator package, the face on runway rooms were much more appealing. In keeping with the SNA, she managed to get a 10th floor suite: 3 room suite with butler entrance to the kitchen, dining room table, living room, 2x bathrooms (.5 on entry way and full+ bath/shower in master suite. Double wide balcony off dining/living room area plus separate balcony on master bed.
Date(s): Mid Dec, 2021
Room booked: King - Aviator Package
Room Received: Executive Suite
Elite Level: Titanium
Award stay: no
Rate Type: Aviator Package
BRG stay: No
SNAs redeemed: Yes
Comments: Aviator package: runway view, binoculars, 2x drinks + appetizer, 2x Delta Museum tix.
SNA upgrade to Executive Suite about 4 days out.
Upon arrival, no binoculars available, credited $20 on room rate
Headed to the 5th floor room only to find out that it was on the side of the building. Runway view....as in can see the runway off the corner of the room. Back to the front desk, same agent that denied my the binoculars. She explained that Executive suites were on the end of the building, but as booked the Aviator package, the face on runway rooms were much more appealing. In keeping with the SNA, she managed to get a 10th floor suite: 3 room suite with butler entrance to the kitchen, dining room table, living room, 2x bathrooms (.5 on entry way and full+ bath/shower in master suite. Double wide balcony off dining/living room area plus separate balcony on master bed.
Dec 22, 2021, 7:51 am
#348
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Property: Hotel Vance, Portland
Date(s): 10/31/2021-11/01/2021
Room booked: Guest Room
Room received: Deluxe Guest Room
Elite Level: Titanium
Award stay: no
Rate Type: Corporate
BRG stay: no
SNAs redeemed: no
Comments: Nice, new hotel. Free Starbies card at check-in. Ample street parking.
Property: Hotel Vance, Portland
Date(s): 11/12-14/2021
Room booked: Guest Room
Room received: Junior Suite
Elite Level: Titanium
Award stay: no
Rate Type: Corporate
BRG stay: no
SNAs redeemed: no
Comments: N/A
Property: Sheraton Pasadena
Date(s): 11/14-15/2021
Room booked: Guest Room
Room received: Club Level
Elite Level: Titanium
Award stay: no
Rate Type: Corporate
BRG stay: no
SNAs redeemed: no
Comments: This property has jumped the shark. New owners are mismanaging it into the ground.
Property: Le Westin Montréal
Date(s): 12/06-07/2021
Room booked: Traditional King
Room received: Traditional King, Higher Floor
Elite Level: Titanium
Award stay: no
Rate Type: Corporate
BRG stay: no
SNAs redeemed: no
Comments: N/A
Property: St. Regis Toronto
Date(s): 12/07-09/2021
Room booked: Superior Room
Room received: Deluxe Corner Suite
Elite Level: Titanium
Award stay: no
Rate Type: Corporate
BRG stay: no
SNAs redeemed: no
Comments: My SNAs were declined, so I reached out to the Butler.
Property: JW Marriott Parq Vancouver
Date(s): 12/09-12/2021
Room booked: Guest Room, Water View
Room received: Guest Room, Water View
Elite Level: Titanium
Award stay: no
Rate Type: Casino Block, Comp'd
BRG stay: no
SNAs redeemed: no
Comments: One of the better properties to be comped at. Fantastic in-room breakfast in the morning and within proximity to everything. It's very easy to forget the lack of the upgrade.
Property: Sheraton Pasadena
Date(s): 12/12-13/2021
Room booked: Guest Room
Room received: Club Level
Elite Level: Titanium
Award stay: no
Rate Type: Corporate
BRG stay: no
SNAs redeemed: no
Comments: Filthy rooms and club lounge. Avoid the microwave in the club lounge at all cost.
Date(s): 10/31/2021-11/01/2021
Room booked: Guest Room
Room received: Deluxe Guest Room
Elite Level: Titanium
Award stay: no
Rate Type: Corporate
BRG stay: no
SNAs redeemed: no
Comments: Nice, new hotel. Free Starbies card at check-in. Ample street parking.
Property: Hotel Vance, Portland
Date(s): 11/12-14/2021
Room booked: Guest Room
Room received: Junior Suite
Elite Level: Titanium
Award stay: no
Rate Type: Corporate
BRG stay: no
SNAs redeemed: no
Comments: N/A
Property: Sheraton Pasadena
Date(s): 11/14-15/2021
Room booked: Guest Room
Room received: Club Level
Elite Level: Titanium
Award stay: no
Rate Type: Corporate
BRG stay: no
SNAs redeemed: no
Comments: This property has jumped the shark. New owners are mismanaging it into the ground.
Property: Le Westin Montréal
Date(s): 12/06-07/2021
Room booked: Traditional King
Room received: Traditional King, Higher Floor
Elite Level: Titanium
Award stay: no
Rate Type: Corporate
BRG stay: no
SNAs redeemed: no
Comments: N/A
Property: St. Regis Toronto
Date(s): 12/07-09/2021
Room booked: Superior Room
Room received: Deluxe Corner Suite
Elite Level: Titanium
Award stay: no
Rate Type: Corporate
BRG stay: no
SNAs redeemed: no
Comments: My SNAs were declined, so I reached out to the Butler.
Property: JW Marriott Parq Vancouver
Date(s): 12/09-12/2021
Room booked: Guest Room, Water View
Room received: Guest Room, Water View
Elite Level: Titanium
Award stay: no
Rate Type: Casino Block, Comp'd
BRG stay: no
SNAs redeemed: no
Comments: One of the better properties to be comped at. Fantastic in-room breakfast in the morning and within proximity to everything. It's very easy to forget the lack of the upgrade.
Property: Sheraton Pasadena
Date(s): 12/12-13/2021
Room booked: Guest Room
Room received: Club Level
Elite Level: Titanium
Award stay: no
Rate Type: Corporate
BRG stay: no
SNAs redeemed: no
Comments: Filthy rooms and club lounge. Avoid the microwave in the club lounge at all cost.
Dec 24, 2021, 8:20 am
#349
Join Date: Feb 2017
Location: London
Programs: BAEC Gold, Marriott LT Platinum
Posts: 2,342
Property: Marriott Berlin
Date(s): Dec 10-12th
Room booked: Standard city floor
Room received: Executive Room high floor
Elite Level: (Platinum, Titanium, Ambassador) LT Platinum
Award stay: (yes/no), type (Points, PointSavers, C+P, Travel Package, CCFNA35K, CCFNA40K, etc.) no
Rate Type: (Off Peak/Standard/Peak) Corporate Standard
BRG stay: (yes/no) no
SNAs redeemed: (yes/no) no
Comments: Rooms have been refurbished during Covid closure so they are in the latest Marriott look and feel
Date(s): Dec 10-12th
Room booked: Standard city floor
Room received: Executive Room high floor
Elite Level: (Platinum, Titanium, Ambassador) LT Platinum
Award stay: (yes/no), type (Points, PointSavers, C+P, Travel Package, CCFNA35K, CCFNA40K, etc.) no
Rate Type: (Off Peak/Standard/Peak) Corporate Standard
BRG stay: (yes/no) no
SNAs redeemed: (yes/no) no
Comments: Rooms have been refurbished during Covid closure so they are in the latest Marriott look and feel
Dec 28, 2021, 10:21 am
#350
Join Date: Dec 2008
Location: Atlanta GA
Programs: DL GM 1MM, Marriott AMB/LTT, Hyatt EX, HH Dia, Ntl EEE
Posts: 211
Property: Fairfield Inn & Suites Las Vegas Northwest
Date(s): 1/3/22-3/6/22
Room booked: King Room
Room received :Suite, 1 King, Sofa bed
Elite Level: Ambassador
Award stay: no
Rate Type: Corp
BRG stay: No
SNAs redeemed: No
Comments: Received upgrade 6 days out after calling the hotel while running errands. FDC stated she'd look into it noting my status. I got home 30 mins later and saw that I had an upgrade.
Date(s): 1/3/22-3/6/22
Room booked: King Room
Room received :Suite, 1 King, Sofa bed
Elite Level: Ambassador
Award stay: no
Rate Type: Corp
BRG stay: No
SNAs redeemed: No
Comments: Received upgrade 6 days out after calling the hotel while running errands. FDC stated she'd look into it noting my status. I got home 30 mins later and saw that I had an upgrade.
Dec 28, 2021, 11:58 am
#351
Join Date: Feb 2020
Programs: British Airways Executive Club Gold, Marriott Bonvoy Titanium Elite, Hilton Diamond, IHG Diamond Amb
Posts: 1,773
Somewhat straying from the topic— I apologize. But has anyone ever had a hotel give an upgrade when you message and they say “we can guarantee but we will make a note and see on arrival”. I rarely ask for an upgrade, except when I am with my family. But 3 days out, I usually send a message if I am, and I usually get a version of that message. I think it’s their polite way of saying F off.
Dec 29, 2021, 7:53 am
#352
Join Date: Mar 2013
Location: DCA - PDX - LAX
Programs: AA Gold, UA Silver, Marriott Titanium, AS 75k
Posts: 767
My most recent experience with this (December 2021) was that I called once and chatted once. Both times I got a canned response saying it is in the notes. When I got to the hotel and was checking in, they said you booked a (whatever the standard King room was). Then I said that I asked for an upgrade, I am with family, AND this is a one night stay. He said oh, of course we will upgrade you since it is only a one night stay and you are a titanium. Nothing was apparently "in the notes," and they key apparently was to ask and it be a short stay. This is the same hotel that told me they couldn't open their lounge because they need social distancing and it is an elite heavy hotel, making such impossible.
Dec 29, 2021, 3:49 pm
#353
Join Date: Jul 2008
Location: MSP
Programs: Delta Diamond, WOH Globalist, Marriott LT Titanium, MSC Dia, Nespresso Club, ZTL Queen in Italy
Posts: 304
Property: Four Points by Sheraton, Mall of America/Minneapolis Airport
Date(s): 12/29
Room booked: Traditional room, 1 King bed
Room received: Suite, King bed, Corner room, whirlpool
Elite Level: Lifetime Titanium Elite
Award stay: No. Corporate rate.
Rate Type: Standard
BRG stay: no
SNAs redeemed: No.
Comments: Lifetime Elite, just doing a 1-night Mattress run for the 75nights. Staff was friendly at check-in. Breakfast coupon given for tomorrow. Waters in room. Nice looking room. Too bad I'm not staying here though. Also no pets.
Date(s): 12/29
Room booked: Traditional room, 1 King bed
Room received: Suite, King bed, Corner room, whirlpool
Elite Level: Lifetime Titanium Elite
Award stay: No. Corporate rate.
Rate Type: Standard
BRG stay: no
SNAs redeemed: No.
Comments: Lifetime Elite, just doing a 1-night Mattress run for the 75nights. Staff was friendly at check-in. Breakfast coupon given for tomorrow. Waters in room. Nice looking room. Too bad I'm not staying here though. Also no pets.
Last edited by travelista; Dec 30, 2021 at 5:41 am
Dec 29, 2021, 10:47 pm
#354
Join Date: Jul 2019
Programs: Delta PM, Marriott Titanium
Posts: 405
Property: J.W. Marriott Plant Riverside (Savannah, GA)
Date(s): Dec 19-20th
Room booked: King Bed Atrium View
Room received: Bi-Level Loft Suite
Elite Level: Titanium
Award stay: no
Rate Type: Corporate Standard
BRG stay: no
SNAs redeemed: yes
Comments: Wanted to try this hotel since it opened, decided to do date night along with some Christmas shopping in Savannah. Hotel lobby is by far one of the coolest I've ever seen. The room was also great, with a huge window looking out over the Savannah River. We also hit up Savannah tequila company and the electric moon rooftop bar that night. The tequila company definitely wins. The cocktails were amazing and nachos pretty good too. As far as elite benefits tho.. not so much. Other than SNA being approved, there were none. I didnt get recognition of status or welcome gift. However, they did waive the amenities fee and still gave me the $33 food voucher that the fee includes, since my room was delayed for about an hour past check in time, so I called it a wash.
Date(s): Dec 19-20th
Room booked: King Bed Atrium View
Room received: Bi-Level Loft Suite
Elite Level: Titanium
Award stay: no
Rate Type: Corporate Standard
BRG stay: no
SNAs redeemed: yes
Comments: Wanted to try this hotel since it opened, decided to do date night along with some Christmas shopping in Savannah. Hotel lobby is by far one of the coolest I've ever seen. The room was also great, with a huge window looking out over the Savannah River. We also hit up Savannah tequila company and the electric moon rooftop bar that night. The tequila company definitely wins. The cocktails were amazing and nachos pretty good too. As far as elite benefits tho.. not so much. Other than SNA being approved, there were none. I didnt get recognition of status or welcome gift. However, they did waive the amenities fee and still gave me the $33 food voucher that the fee includes, since my room was delayed for about an hour past check in time, so I called it a wash.
Dec 31, 2021, 3:07 am
#355
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Property: Courtyard Paris - Gare de Lyon
Date(s): December
Room booked: King
Room received: Asked for room with sofa bed and was given family room
Elite Level: LTT
Rate Type: Cash and Points
BRG stay: no
SNAs redeemed: No.
Comments: Nice new hotel right next to the train station
Thread continues in 2022 :
Post Your Marriott Bonvoy Elite Upgrade Experiences 2022 - FlyerTalk Forums
Date(s): December
Room booked: King
Room received: Asked for room with sofa bed and was given family room
Elite Level: LTT
Rate Type: Cash and Points
BRG stay: no
SNAs redeemed: No.
Comments: Nice new hotel right next to the train station
Thread continues in 2022 :
Post Your Marriott Bonvoy Elite Upgrade Experiences 2022 - FlyerTalk Forums
Last edited by Oxon Flyer; Jan 2, 2022 at 2:15 am