Marriott Bonvoy ‘Thank you for your loyalty’ Gift Card Received via e-Mail
Jul 6, 2019, 8:39 pm
#211
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
Hopefully the Lurker team could make the corporate send a memo out to educate the properties that they have the obligation to accept all Marriott brands gift cards unless they are among the listed exceptions on Marriott site.
https://gifts.marriott.com/faq.html
Q. Where can I use my Marriott GiftCard / eGiftCard?
A. Marriott GiftCards / eGiftCards can be used at any participating Marriott hotel at these brands, including AC Hotels by Marriott®, Aloft®, Autograph Collection® Hotels, Courtyard®, Delta Hotels and Resorts®, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Marriott Hotels®, Marriott Vacation Club®, Moxy Hotels ,Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton, The Ritz-Carlton Reserve® hotels, TownePlace Suites®, Tribute Portfolio™, W®, Westin®The following Marriott Hotel Brands DO NOT accept Marriott GiftCards: Bvlgari, Design Hotels™, Protea Hotels by Marriott®, Marriott Executive Apartments®, The Ritz-Carlton Destination Club®, The Ritz-Carlton® Partner hotels
May be we need to print out that page and show it to the uninformed front desk agents next time when we try to use a Marriott gift card!
Jul 6, 2019, 8:41 pm
#212
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
I dont know how Atlantis is classified in Marriott's brands as there are indeed some brands do not participate per the FAQ on Marriott Gift Card site, but Atlantis apparently does not belong to that group, unless it is a Ritz Carlton Partner Hotel, or a Design Hotel.
https://gifts.marriott.com/faq.html
Jul 6, 2019, 9:29 pm
#213
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Have you tried to talk to the front desk manager or the operations manager?
I dont know how Atlantis is classified in Marriott's brands as there are indeed some brands do not participate per the FAQ on Marriott Gift Card site, but Atlantis apparently does not belong to that group, unless it is a Ritz Carlton Partner Hotel, or a Design Hotel.
https://gifts.marriott.com/faq.html
I dont know how Atlantis is classified in Marriott's brands as there are indeed some brands do not participate per the FAQ on Marriott Gift Card site, but Atlantis apparently does not belong to that group, unless it is a Ritz Carlton Partner Hotel, or a Design Hotel.
https://gifts.marriott.com/faq.html
Atlantis is one of the most independent hotels related to Marriott. The GC won't expire and I get plenty chances to use it.
Jul 11, 2019, 2:28 pm
#214
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,034
Stuck in the checkout queue for what seemed like an eternity this morning behind a guest wishing to redeem one of these Thank You gift cards.
I know this particular hotel is pretty switched in when it comes to Bonvoy stuff, but judging by the amount of back-office consultation that took place it seems pretty clear that none of the staff had received a “we’re sending out gift cards, this is what you should do if someone presents one” briefing.
I know this particular hotel is pretty switched in when it comes to Bonvoy stuff, but judging by the amount of back-office consultation that took place it seems pretty clear that none of the staff had received a “we’re sending out gift cards, this is what you should do if someone presents one” briefing.
Jul 11, 2019, 6:23 pm
#216
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Stuck in the checkout queue for what seemed like an eternity this morning behind a guest wishing to redeem one of these Thank You gift cards.
I know this particular hotel is pretty switched in when it comes to Bonvoy stuff, but judging by the amount of back-office consultation that took place it seems pretty clear that none of the staff had received a “we’re sending out gift cards, this is what you should do if someone presents one” briefing.
I know this particular hotel is pretty switched in when it comes to Bonvoy stuff, but judging by the amount of back-office consultation that took place it seems pretty clear that none of the staff had received a “we’re sending out gift cards, this is what you should do if someone presents one” briefing.
I have quite a few gift cards right now, so will try to use them at legacy Marriott properties.
See post # 199.
Jul 11, 2019, 7:33 pm
#217
Join Date: Apr 2016
Location: Palm Springs
Programs: Bonvoy Platinum
Posts: 24
Same situation last week at the Westin Vendome Paris, except I was the guest redeeming the card! Luckily it was not too busy, but the front desk guy did have to check with the back office a couple times so it added at least 10–15 minutes to the process. It was the first time he’d seen one of these. But ultimately he converted the $50 to an equivalent Euro amount and applied it to my bill. So good news is they can work outside the US, but be ready to be very patient.
Jul 15, 2019, 3:00 pm
#218
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Stuck in the checkout queue for what seemed like an eternity this morning behind a guest wishing to redeem one of these Thank You gift cards.
I know this particular hotel is pretty switched in when it comes to Bonvoy stuff, but judging by the amount of back-office consultation that took place it seems pretty clear that none of the staff had received a “we’re sending out gift cards, this is what you should do if someone presents one” briefing.
I know this particular hotel is pretty switched in when it comes to Bonvoy stuff, but judging by the amount of back-office consultation that took place it seems pretty clear that none of the staff had received a “we’re sending out gift cards, this is what you should do if someone presents one” briefing.
Jul 16, 2019, 5:13 am
#219
Join Date: Jan 2018
Location: Milano (Italy)
Programs: Marriott TITANIUM, BWR Dia, IHG, Millemiglia Alitalia
Posts: 487
I have just used it today checking out from Sheraton Hacienda Del Alamo (Spain) and they processed it very quickly with no issues.
50 USD today mean 44 Euros
Nice gift from Marriott!
50 USD today mean 44 Euros
Nice gift from Marriott!
Jul 16, 2019, 1:26 pm
#220
Join Date: Feb 2007
Location: DFW - North Texas
Programs: AAdvantage Platinum, Marriot Bonvoy Lifetime Platinum/2022 Titanium
Posts: 960
My context: Original Marriott Rewards Member, 16 years as Elite, 13 as a Platinum or higher, and qualified as Lifetime Platinum last year in the merger. I have 52 Elite nights this year and will likely qualify for Titanium this year.
I got nothing. I am not sure what the criteria are to receive these types of gestures, but based on the promotions I receive I will likely not see a thank you gift this year.
*shrugs* seems like a they could do better at promoting good will.
I got nothing. I am not sure what the criteria are to receive these types of gestures, but based on the promotions I receive I will likely not see a thank you gift this year.
*shrugs* seems like a they could do better at promoting good will.
Jul 16, 2019, 2:20 pm
#221
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
No e-gift card for this LT Titanium members either.
On the other hand, IMO, I would not use these USD gift cards outside of the US. Typically, they use the in-house conversion rate, as if you were exchanging USD for the local currency, and that is generally higher than bank or street rate. [Disregard incorrect information.]
Last edited by PTahCha; Jul 22, 2019 at 4:23 pm Reason: Correcting incorrect information
Jul 16, 2019, 6:22 pm
#222
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Hyatt appears to have taken a card from Marriott:
Hyatt 100$ Gift Card In Mail thanking me for my loyalty
Hyatt 100$ Gift Card In Mail thanking me for my loyalty
Jul 16, 2019, 8:11 pm
#223
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Which country? All the gift cards I have redeemed have been converted at the XE rate. (Australia, Canada and one more country that I can't remember right now.)
Jul 16, 2019, 11:38 pm
#224
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
No e-gift card for this LT Titanium members either.
On the other hand, IMO, I would not use these USD gift cards outside of the US. Typically, they use the in-house conversion rate, as if you were exchanging USD for the local currency, and that is generally higher than bank or street rate.
On the other hand, IMO, I would not use these USD gift cards outside of the US. Typically, they use the in-house conversion rate, as if you were exchanging USD for the local currency, and that is generally higher than bank or street rate.
Isn't that Marriott has started using the standard Visa processing channel on its gift card at least 5 or more years ago? In other words, the gift card is processed just like it is a Visa, going thru Visa network, IN Local currency if you make sure not to be DCCed, just like using a CC.
Unless the poster suffers being DCCed. That is just the same for credit card payment - many merchants in many countries attempt to use DCC to process the payment if you do not watch out and stress to them that the charge should be in Local Currency.
I am sure everyone who travels aboard these days know what is DCC and know how to avoid it.