Marriott Bonvoy ‘Thank you for your loyalty’ Gift Card Received via e-Mail
Jul 25, 2019, 1:35 pm
#242
Join Date: Feb 2016
Posts: 133
Our apologies for any inconvenience. If you send us the details of this stay to the email address below, we would be glad to follow up on your behalf.
[email protected]
[email protected]
Aug 2, 2019, 8:46 am
#243
Join Date: Aug 2019
Programs: Bonvoy
Posts: 8
I've tried to use this card twice now. the marriott in my town doesnt know how to use it. I took my kids out for breakfast and checked the balance a few weeks later to see if i had some $ left. to my surprise, it was the full amount of the GC. A few days ago, I was in the area, went back in and talked to the bartender, who offered for me to eat again and he'd process the card properly. To my surprise, when the bill came, he came up to me and said when he input the card number it froze his POS computer with a red screen and garbled numbers, no matter what he tried. he gave me a bill with $5 on it for a beer discounting my meal. I wonder if this is a widespread problem at marriotts?
Aug 3, 2019, 3:19 am
#244
Join Date: Oct 2006
Location: Newport Beach / San Francisco / Seattle
Programs: UA GS 1MM, Amex Centurion, Hyatt Globalist, Marriott Ambassador
Posts: 289
Regarding above, sounds like another example of poor service at a W.
I am a bit irritated I did not receive a gift card so I reached out to my Ambassador to see if they had sent one and I did not see it. Negative. I was told that I had not been selected and that maybe i would be in the future.
Disappointing that lifetime titanium with Ambassador is not worth $50 to Marriott. Seems like Marriott is sending the wrong message
I am a bit irritated I did not receive a gift card so I reached out to my Ambassador to see if they had sent one and I did not see it. Negative. I was told that I had not been selected and that maybe i would be in the future.
Disappointing that lifetime titanium with Ambassador is not worth $50 to Marriott. Seems like Marriott is sending the wrong message
Aug 7, 2019, 8:18 am
#245
Join Date: Jan 2019
Location: NC
Posts: 117
Tried using my $50 'thank-you' GC at the Atlanta W last month. Initially it looked like $50 came off my stay total according to my credit card activity, but then the next day the $50 was added back making me think the GC didn't work and the hotel just charged me the $50. So I tried using it again at the Westin in Pittsburgh yesterday and they couldn't get it to work. Is it worth going through the Bonvoy customer service machine to figure out how to use this $50?