Marriott Bonvoy ‘Thank you for your loyalty’ Gift Card Received via e-Mail
Jun 5, 2019, 8:27 am
#166
Join Date: May 2013
Location: Dallas, US
Programs: BAEC G, Bonvoy T, Avis PC, Hertz PC
Posts: 271
Context: Lifetime Plat, Ambassador for past 5-6 years, dropped to Titanium this year (preferred to get 80+ nights with Hyatt last year), and only a handful of stays/nights this year (already locked up Hyatt Globalist).
Didn't receive anything. Quite used to this as I almost never got anything as an Ambassador (just resentment). Most hotels still refer to me as Platinum. As long as my points start posting and IT issues get fixed, I'll survive.
Didn't receive anything. Quite used to this as I almost never got anything as an Ambassador (just resentment). Most hotels still refer to me as Platinum. As long as my points start posting and IT issues get fixed, I'll survive.
Jun 5, 2019, 8:35 am
#167
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,643
Jun 7, 2019, 8:34 am
#169
Join Date: Nov 2007
Programs: Aeroplan, Marriott Bonvoy (Gold)
Posts: 280
Gift Redemption Attempt- Unsuccessful
Did anyone successfully redeem this gift?
Just asked the front desk at Boscolo Extrada Nice (autograph collection) and was told they haven’t received any memo from Marriott and are not going to accept it.
Terms and conditions include Autograph Collection® Hotel but also say “participating hotels”.
I sent an email to [email protected] as per the term and conditions. Got an auto reply that response will be from Givex Client Services. Then received an auto reply from Givex Client Services that I must open a ticket via a different email ([email protected]) 😬
Just asked the front desk at Boscolo Extrada Nice (autograph collection) and was told they haven’t received any memo from Marriott and are not going to accept it.
Terms and conditions include Autograph Collection® Hotel but also say “participating hotels”.
I sent an email to [email protected] as per the term and conditions. Got an auto reply that response will be from Givex Client Services. Then received an auto reply from Givex Client Services that I must open a ticket via a different email ([email protected]) 😬
Jun 7, 2019, 8:39 am
#170
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
Did anyone successfully redeem this gift?
Just asked the front desk at Boscolo Extrada Nice (autograph collection) and was told they haven’t received any memo from Marriott and are not going to accept it.
Terms and conditions include Autograph Collection® Hotel but also say “participating hotels”.
I sent an email to [email protected] as per the term and conditions. Got an auto reply that response will be from Givex Client Services. Then received an auto reply from Givex Client Services that I must open a ticket via a different email ([email protected]) ��
Just asked the front desk at Boscolo Extrada Nice (autograph collection) and was told they haven’t received any memo from Marriott and are not going to accept it.
Terms and conditions include Autograph Collection® Hotel but also say “participating hotels”.
I sent an email to [email protected] as per the term and conditions. Got an auto reply that response will be from Givex Client Services. Then received an auto reply from Givex Client Services that I must open a ticket via a different email ([email protected]) ��
Did they even try to redeem the certificate as a gift card thru the payment system? It obviously requires manual entry on the GESX screen that handles manual entry of gift card payment. The dept handles payments should be able to see that screen in the internal system.
Jun 7, 2019, 8:39 am
#171
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Did anyone successfully redeem this gift?
Just asked the front desk at Boscolo Extrada Nice (autograph collection) and was told they haven’t received any memo from Marriott and are not going to accept it.
Terms and conditions include Autograph Collection® Hotel but also say “participating hotels”.
I sent an email to [email protected] as per the term and conditions. Got an auto reply that response will be from Givex Client Services. Then received an auto reply from Givex Client Services that I must open a ticket via a different email ([email protected]) 😬
Just asked the front desk at Boscolo Extrada Nice (autograph collection) and was told they haven’t received any memo from Marriott and are not going to accept it.
Terms and conditions include Autograph Collection® Hotel but also say “participating hotels”.
I sent an email to [email protected] as per the term and conditions. Got an auto reply that response will be from Givex Client Services. Then received an auto reply from Givex Client Services that I must open a ticket via a different email ([email protected]) 😬
Jun 7, 2019, 2:40 pm
#172
Join Date: Feb 2015
Posts: 188
Did anyone successfully redeem this gift?
Just asked the front desk at Boscolo Extrada Nice (autograph collection) and was told they haven’t received any memo from Marriott and are not going to accept it.
Terms and conditions include Autograph Collection® Hotel but also say “participating hotels”.
I sent an email to [email protected] as per the term and conditions. Got an auto reply that response will be from Givex Client Services. Then received an auto reply from Givex Client Services that I must open a ticket via a different email ([email protected]) 😬
Just asked the front desk at Boscolo Extrada Nice (autograph collection) and was told they haven’t received any memo from Marriott and are not going to accept it.
Terms and conditions include Autograph Collection® Hotel but also say “participating hotels”.
I sent an email to [email protected] as per the term and conditions. Got an auto reply that response will be from Givex Client Services. Then received an auto reply from Givex Client Services that I must open a ticket via a different email ([email protected]) 😬
Jun 7, 2019, 3:49 pm
#175
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Jun 7, 2019, 4:04 pm
#176
Join Date: Feb 2015
Posts: 188
which is a refreshing change from Fairmont, where they used to give you some ridiculous rip-off rate on gift cards!
Jun 7, 2019, 4:36 pm
#177
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Off topic for this forum, but I need to correct you. Fairmont also gives the XE rate for gift cards that you purchase. (I've used several hundred dollars worth at the Fairmont SIN.) They use the front desk rate for those food/spa certificates that they used to give away for free and don't exist anymore thanks to Accor. (I've used quite a few of those too.) You can still buy the gift cards on sale twice per year (May and Black Friday)..
Jun 8, 2019, 4:04 pm
#178
Join Date: Nov 2007
Programs: Aeroplan, Marriott Bonvoy (Gold)
Posts: 280
When I registered the gift certificate on giftcard.marriott.com, it shows up just like any other Marriott gift cards, status active, value $50. History IIRC, issued by either marketing or sales. Therefore it should work just like any other Marriott eGift card which requires manual entry at payment.
Did they even try to redeem the certificate as a gift card thru the payment system? It obviously requires manual entry on the GESX screen that handles manual entry of gift card payment. The dept handles payments should be able to see that screen in the internal system.
Did they even try to redeem the certificate as a gift card thru the payment system? It obviously requires manual entry on the GESX screen that handles manual entry of gift card payment. The dept handles payments should be able to see that screen in the internal system.
Jun 9, 2019, 9:07 am
#179
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
Registered your GC and then print out the details online that shows the details - amount, status, issued on / by. Then together with the email print out, the hotel SHOULD know this is a legitimate eGift card and redeem it accordingly.