Aug 10, 2021, 8:13 am
The Aegon, Autograph Collection - Mykonos, Greece [Master Thread]
Sep 1, 2021, 4:25 pm
#331
Join Date: Feb 2008
Location: Chicago, IL
Programs: Marriott Ambassador, UA Mileage Plus 1K, AA Executive Plat, Marriott Ambassador Elite
Posts: 2,344
After much consideration we decided to proceed with our stay here. Our SNA request was approved at the 5 day mark to a Revive Aqua Suite.
We arrived and were warmly welcomed. A nice welcome drink, friendly staff and quick check-in. One of the front desk agents escorted us to our suite. At first glance it was very nice looking junior suite on the ground floor, but I then noticed there was no jet plunge bath or plunge pool on the terrace. I pointed this out to the agent (indicating we had a confirmed SNA applied for a Revive Aqua Suite), and she mentioned we'd need to go back to the lobby to look into this. We went back to the front desk and she made a call (all Greek...) and then came back with "your room IS an Aqua Suite - not all of them have jet plunge baths or plunge pools". I mentioned that this contradicts what is listed on both the Marriott website and Aegon's own website with regards to the room description. Another phone call was made, and I was told I'd need to wait to speak with a manager. At this point I felt that the front desk staff was now exasperated, which in turn made it seem like I was annoying them. After waiting a while, an assistant manager arrived. He was very apologetic about the situation, but indicated again that the website room descriptions are incorrect and need to be updated. Apparently any of the junior suites with the extra sitting area are "Aqua" suites.
Nonetheless, he further apologized for the confusion(?) and mentioned he wanted to make the situation better by upgrading us to a Revive Infinity Suite (an option we had originally selected at the time of booking - prior to the hotel removing this as a SNA upgrade option). From there on in, despite the extremely frustrating SNA/check-in experience, we actually really enjoyed our stay otherwise. Perhaps we had lowered and/or managed our expectations after reading other reviews. The Infinity suite we received was very nice. The private pool was great, as was the overall outdoor space. The room itself was very comfortable (great bedding, nice shower) and very quiet (both the AC and soundproofing). We thought breakfast was also pretty good.
While there are definitely rough edges and oddities with the property overall (and the ongoing SNA / room category situation is an unacceptable mess!) we still found it to be a nice place to stay steps away from a great beach.
We arrived and were warmly welcomed. A nice welcome drink, friendly staff and quick check-in. One of the front desk agents escorted us to our suite. At first glance it was very nice looking junior suite on the ground floor, but I then noticed there was no jet plunge bath or plunge pool on the terrace. I pointed this out to the agent (indicating we had a confirmed SNA applied for a Revive Aqua Suite), and she mentioned we'd need to go back to the lobby to look into this. We went back to the front desk and she made a call (all Greek...) and then came back with "your room IS an Aqua Suite - not all of them have jet plunge baths or plunge pools". I mentioned that this contradicts what is listed on both the Marriott website and Aegon's own website with regards to the room description. Another phone call was made, and I was told I'd need to wait to speak with a manager. At this point I felt that the front desk staff was now exasperated, which in turn made it seem like I was annoying them. After waiting a while, an assistant manager arrived. He was very apologetic about the situation, but indicated again that the website room descriptions are incorrect and need to be updated. Apparently any of the junior suites with the extra sitting area are "Aqua" suites.
Nonetheless, he further apologized for the confusion(?) and mentioned he wanted to make the situation better by upgrading us to a Revive Infinity Suite (an option we had originally selected at the time of booking - prior to the hotel removing this as a SNA upgrade option). From there on in, despite the extremely frustrating SNA/check-in experience, we actually really enjoyed our stay otherwise. Perhaps we had lowered and/or managed our expectations after reading other reviews. The Infinity suite we received was very nice. The private pool was great, as was the overall outdoor space. The room itself was very comfortable (great bedding, nice shower) and very quiet (both the AC and soundproofing). We thought breakfast was also pretty good.
While there are definitely rough edges and oddities with the property overall (and the ongoing SNA / room category situation is an unacceptable mess!) we still found it to be a nice place to stay steps away from a great beach.
Sep 1, 2021, 6:33 pm
#332
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
Oh my god, they just don't stop. That is exactly what they tried to pull on us, saying a "junior suite" without a plunge pool/spa was an Aqua Suite.
Stay firm if they try it. Get the SNA's back or get a pool.
Stay firm if they try it. Get the SNA's back or get a pool.
Sep 1, 2021, 8:49 pm
#333
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,063
Sep 1, 2021, 10:23 pm
#334
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
And still haven't "updated" the website to support their claim that an Aqua Suite doesn't necessarily include a pool/spa.
Sep 2, 2021, 12:12 am
#335
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,191
Sep 2, 2021, 1:31 pm
#336
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,324
In the row of five 'suites' on the 700-room number series, 3 of the 5 have a pool. It sounds like they tried to put you in one of the 2 without one. Sneaky.
I agree that if you get confirmed for an Revive Aqua Suite, it should absolutely have a cold tub/mini-spa - else complain. You can't see the ocean from those rooms; there is no Aqua without the tub (unless 'Barbie Girl' is piped into the suite?!
)
I agree that if you get confirmed for an Revive Aqua Suite, it should absolutely have a cold tub/mini-spa - else complain. You can't see the ocean from those rooms; there is no Aqua without the tub (unless 'Barbie Girl' is piped into the suite?!
)
Sep 6, 2021, 2:05 am
#337
Join Date: Feb 2008
Location: Chicago, IL
Programs: Marriott Ambassador, UA Mileage Plus 1K, AA Executive Plat, Marriott Ambassador Elite
Posts: 2,344
no luck for me while I'm here.............was told "well, its in the aqua category"...........so we were upgraded from a sea view Horizon room to view of a wall!!
Sep 24, 2021, 7:29 am
#338
Join Date: May 2005
Location: YVR
Programs: AC SE, Alaska MVP Gold, Bonvoy Titanium, IHG Diamond
Posts: 158
I've noticed that the "Aqua Suite Revive" room details page on the Marriott website has now been adjusted. It no longer has a whirlpool/pool listed in the room details list (I can't recall the exact language that had been used, but there was something previously there). However, the Aegon website still has "jet plunge bath or plunge pool" in the description.
Sep 24, 2021, 7:37 am
#339
Join Date: May 2005
Location: YVR
Programs: AC SE, Alaska MVP Gold, Bonvoy Titanium, IHG Diamond
Posts: 158
These "Aqua suites" without the tub/pool are a joke. At best it's a small junior suite, as the additional space is a small sitting area next to the bed (with a view of a wall as you mentioned).
Sep 24, 2021, 7:41 am
#340
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,867
At this point why would you expect any different?
Sep 24, 2021, 9:09 am
#342
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Sep 24, 2021, 8:46 pm
#343
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
I've noticed that the "Aqua Suite Revive" room details page on the Marriott website has now been adjusted. It no longer has a whirlpool/pool listed in the room details list (I can't recall the exact language that had been used, but there was something previously there). However, the Aegon website still has "jet plunge bath or plunge pool" in the description.
David