AmEx Bonvoy Brilliant Luxury Card [General Discussion Thread]
Sep 20, 2018, 10:45 am
#346
FlyerTalk Evangelist
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,508
I got the $300 credit on the 19th according to the AmEx website. Since the hotel stay posted on the 17th, that's about two days for the credit to hit. Not bad. ^
Sep 20, 2018, 6:45 pm
#347
Join Date: Feb 2002
Posts: 3,904
My apologies. I bought three airplane tickets (not miles - my typo) and had them voided by the agency.
I charged some property taxes today which is way over the required spend.
The 100,000 mile bonus has posted to my SPG account so I wonder if they are going to take them away.
I'm hoping now that the taxes have gone through they either won't or will put them back.
I charged some property taxes today which is way over the required spend.
The 100,000 mile bonus has posted to my SPG account so I wonder if they are going to take them away.
I'm hoping now that the taxes have gone through they either won't or will put them back.
Sep 23, 2018, 7:38 am
#349
Join Date: May 2013
Posts: 315
Sep 23, 2018, 7:16 pm
#350
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Sep 26, 2018, 5:20 am
#351
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, Marriott Lifetime Titanium, Hilton Gold
Posts: 632
Wife's upgrade offer recently changed from 15K bonus to 100K so we bit the bullet just now. How long does it take for the card to be upgraded? My wife wants to buy some expensive stuff later today, but I want to make sure it counts towards the $5k required.
And is it correct to assume that because it is an upgrade offer, she is eligible even though she has chase marriott visa's and thus couldn't get the bonus on a new card.
And is it correct to assume that because it is an upgrade offer, she is eligible even though she has chase marriott visa's and thus couldn't get the bonus on a new card.
Sep 26, 2018, 5:40 am
#352
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,200
I have spent over 10 hours in phone and talked to over 20 agents. They can't figure out how to send card to a non US address. OMG. They are deactivating current card, thankfully I still have visa for Marriott stays...
Sep 26, 2018, 6:46 am
#353
Join Date: Jul 2013
Posts: 107
Wife's upgrade offer recently changed from 15K bonus to 100K so we bit the bullet just now. How long does it take for the card to be upgraded? My wife wants to buy some expensive stuff later today, but I want to make sure it counts towards the $5k required.
And is it correct to assume that because it is an upgrade offer, she is eligible even though she has chase marriott visa's and thus couldn't get the bonus on a new card.
And is it correct to assume that because it is an upgrade offer, she is eligible even though she has chase marriott visa's and thus couldn't get the bonus on a new card.
Sep 26, 2018, 11:19 am
#354
Join Date: Mar 2014
Posts: 15
Has anyone gained a status upgrade from the new luxury card? I have shown as earning Platinum Elite on 2 statements now (8/24 and 9/23) and they still can't process me as PE.
I start a week stay today and wanted PE benefits at the hotel.
I'm curious if anyone has been granted the status offered by the Card, Thanks!
I start a week stay today and wanted PE benefits at the hotel.
I'm curious if anyone has been granted the status offered by the Card, Thanks!
Sep 26, 2018, 12:34 pm
#355
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,575
I upgraded a couple weeks back.
For reasons unknown to me, they sent my wife a new physical card, but not me! We've tried and failed to activate hers, and now she can't use the card at all. The customer support line says it's active, but it does not work anywhere at all. We've called three times.
They did *not* send me a new card, and my old purple SPG Amex still works fine. Yesterday I got a note in the mail saying I won't get a new Luxury card until some time in the future.
I want to keep the card - the $300 credit + free night is worth greater than $450 to me - but it's frustrating that Amex has bungled the creation of this card so badly.
For reasons unknown to me, they sent my wife a new physical card, but not me! We've tried and failed to activate hers, and now she can't use the card at all. The customer support line says it's active, but it does not work anywhere at all. We've called three times.
They did *not* send me a new card, and my old purple SPG Amex still works fine. Yesterday I got a note in the mail saying I won't get a new Luxury card until some time in the future.
I want to keep the card - the $300 credit + free night is worth greater than $450 to me - but it's frustrating that Amex has bungled the creation of this card so badly.
Sep 26, 2018, 1:26 pm
#356
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, Marriott Lifetime Titanium, Hilton Gold
Posts: 632
We'll see.......
Sep 26, 2018, 1:32 pm
#357
Join Date: Jun 2003
Location: san francisco.
Programs: Marriott Ti, OW Ruby
Posts: 1,852
Has anyone gained a status upgrade from the new luxury card? I have shown as earning Platinum Elite on 2 statements now (8/24 and 9/23) and they still can't process me as PE.
I start a week stay today and wanted PE benefits at the hotel.
I'm curious if anyone has been granted the status offered by the Card, Thanks!
I start a week stay today and wanted PE benefits at the hotel.
I'm curious if anyone has been granted the status offered by the Card, Thanks!
We both agreed it was crazy that it didn't happen as soon as it was eligable to be printed on your statement but seems there is no work around.
I also have an upcoming trip which would have been great to get the PE perks on.
Oh well...
Sep 26, 2018, 2:22 pm
#358
Join Date: Mar 2014
Posts: 15
Called in myself regarding getting the PE status reflected in my account after statements saying I'd attained it but agent gave up trying to change it and said there was no way to overide the system and that it would take 14-16 weeks!
We both agreed it was crazy that it didn't happen as soon as it was eligable to be printed on your statement but seems there is no work around.
I also have an upcoming trip which would have been great to get the PE perks on.
Oh well...
We both agreed it was crazy that it didn't happen as soon as it was eligable to be printed on your statement but seems there is no work around.
I also have an upcoming trip which would have been great to get the PE perks on.
Oh well...
Sep 26, 2018, 3:50 pm
#359
Join Date: Dec 2008
Programs: UA 1K, Marriott Plat, Hilton Gold
Posts: 35
I spent 30 + minutes on hold to talk to each. Both said the other was responsible, SPG said AMEX has to send the information that includes the upgraded status, AMEX said we sent the info to SPG they have to look at it and grant the upgrade. It's like my 4 year old twins childishly pointing the finger at each other and not taking responsibility. 3 months for this to happen is ridiculous when we lose out on significant benefits. UGH
Sep 26, 2018, 4:43 pm
#360
Join Date: Jul 2013
Posts: 107
Same here. I was told it would take 14-16 weeks as well. Ridiculous. I'm going to post in on the Starwood board to see if the lurkers there have any thoughts.