Originally Posted by
tattikat2
Called in myself regarding getting the PE status reflected in my account after statements saying I'd attained it but agent gave up trying to change it and said there was no way to overide the system and that it would take 14-16 weeks!
We both agreed it was crazy that it didn't happen as soon as it was eligable to be printed on your statement but seems there is no work around.
I also have an upcoming trip which would have been great to get the PE perks on.
Oh well...
I spent 30 + minutes on hold to talk to each. Both said the other was responsible, SPG said AMEX has to send the information that includes the upgraded status, AMEX said we sent the info to SPG they have to look at it and grant the upgrade. It's like my 4 year old twins childishly pointing the finger at each other and not taking responsibility. 3 months for this to happen is ridiculous when we lose out on significant benefits. UGH