A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,550
I upgraded a couple weeks back.
For reasons unknown to me, they sent my wife a new physical card, but not me! We've tried and failed to activate hers, and now she can't use the card at all. The customer support line says it's active, but it does not work anywhere at all. We've called three times.
They did *not* send me a new card, and my old purple SPG Amex still works fine. Yesterday I got a note in the mail saying I won't get a new Luxury card until some time in the future.
I want to keep the card - the $300 credit + free night is worth greater than $450 to me - but it's frustrating that Amex has bungled the creation of this card so badly.