Reservations Changed With Booking Platform Switch
Dec 12, 2018, 5:26 pm
#31
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Join Date: Jun 2007
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Don't lose any sleep over it. You have your original confirmation and you have the hotel's assurance that they see it's a points reservation. Everyone know that Marriott has had 1 or 2 IT issues over the past few months. Have a great time!
Dec 12, 2018, 6:13 pm
#32
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If you booked through FHR, AFAIK they need to make corrections. However, I'm a bit surprised that you can see FHR reservations in your SPG or Starriott account.
Dec 12, 2018, 6:27 pm
#33
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Unrelated-but I usually can see FHR. I type in my loyalty number and it carries over to Marriott.com reservations.
Dec 12, 2018, 9:11 pm
#34
Join Date: Dec 2015
Posts: 39
Well I'll have to monitor the reservation availability every day looking for your 5 days to show up. We have 3 days in April but actually prefer May if the longer period of time shows up.
Dec 13, 2018, 1:26 am
#36
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
I made a booking at a Starwood property (Aloft) back in October (for a stay next year) and booked what was a prepaid advance purchase rate. I was redirected from the Marriott site over to the Starwood site to make the booking, and I put in my Marriott Rewards number as I did not have one for Starwood. I was never charged for the room. The terms stated that I was to be charged at a certain date, and whenever it would get to that date, it would keep pushing the date further and further back.
Now that my reservation has been transferred to Marriott's system as of 12/11, they issued me a new reservation number, and they still haven't charged me. Under the Credit Card Info section, my credit card details are pre-populated (but blanked out except for the last 4 digits). Should I try to re-input the credit card info there? I would prefer that they charge me sooner than later, just so that I know for sure that it will be at the rate that I booked at, and not at the current rate.
Do I run any risk of breaking something or having my reservation cancelled because it was never paid for? The other strange thing is that it's no longer showing as an advance purchase rate, and that I have until 2 days before checkin to cancel without penalty. Is this a bug? They're still selling a prepay in full, nonrefundable rate except it's now significantly higher than when I booked in October.
EDIT: Immediately after I viewed the reservation on the website, I was sent another confirmation email from Marriott. Maybe that will push it through.
Now that my reservation has been transferred to Marriott's system as of 12/11, they issued me a new reservation number, and they still haven't charged me. Under the Credit Card Info section, my credit card details are pre-populated (but blanked out except for the last 4 digits). Should I try to re-input the credit card info there? I would prefer that they charge me sooner than later, just so that I know for sure that it will be at the rate that I booked at, and not at the current rate.
Do I run any risk of breaking something or having my reservation cancelled because it was never paid for? The other strange thing is that it's no longer showing as an advance purchase rate, and that I have until 2 days before checkin to cancel without penalty. Is this a bug? They're still selling a prepay in full, nonrefundable rate except it's now significantly higher than when I booked in October.
EDIT: Immediately after I viewed the reservation on the website, I was sent another confirmation email from Marriott. Maybe that will push it through.
Last edited by diburning; Dec 13, 2018 at 1:41 am
Dec 13, 2018, 10:06 am
#38
Join Date: Nov 2011
Location: YUL
Programs: UA 1K, MR Bonvoy Bonzaiiiii, National EE
Posts: 622
I made a reservation months ago w/ Marriott points at the Four Points Sheraton Singapore Riverview for 12/17 check in.
Reservation was active in my Marriott account.
I did a Suites Night Upgrade and got an confirmation yesterday that my room was upgraded.
Now the reservation doesn't show at all in my account under active or cancelled reservations, and manually searching for it with the confirmation number yields no results.
Anyone have this happen to them? Do I need to call and continue waiting on hold forever to fix this?
Reservation was active in my Marriott account.
I did a Suites Night Upgrade and got an confirmation yesterday that my room was upgraded.
Now the reservation doesn't show at all in my account under active or cancelled reservations, and manually searching for it with the confirmation number yields no results.
Anyone have this happen to them? Do I need to call and continue waiting on hold forever to fix this?
Dec 13, 2018, 11:38 am
#39
Join Date: Oct 2018
Posts: 22
Same thing for my Mystique reservation; I called the plat line a couple days ago, and they reached out to the hotel. I got an e-mail today advising that with the platform transition, their existing points reservations seem to have been changed to cash reservations, and that Marriott is looking into it. Also got a confirmation that they're holding my reservation as originally booked (points) and that I could use the e-mail as written confirmation.
Dec 13, 2018, 7:37 pm
#40
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Join Date: Sep 1999
Location: New York, NY, USA
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Same thing for my Mystique reservation; I called the plat line a couple days ago, and they reached out to the hotel. I got an e-mail today advising that with the platform transition, their existing points reservations seem to have been changed to cash reservations, and that Marriott is looking into it. Also got a confirmation that they're holding my reservation as originally booked (points) and that I could use the e-mail as written confirmation.
Dec 14, 2018, 4:34 am
#41
Join Date: Feb 2015
Posts: 229
I have a reservation at the St. Regis Punta Mita that I have made for 5-nights for 240,000 points. After the integration on December 11, the reservation now says, "This reservation has e-certificate(s). Your Reward certificates will be sent to your hotel." However, I have not booked using e-certificates but with points.
I emailed the hotel and they said, "As far as Resort knows, previously paid reservations and points amount are not affected after migration, your reservation was previously confirmed and remains confirmed after migration. If you would like to confirm no more points have been required after migration, please be so kind to contact our Marriott Central help desk, as unfortunately in house reservations is not entitled to access your points account."
What do I do next?
I emailed the hotel and they said, "As far as Resort knows, previously paid reservations and points amount are not affected after migration, your reservation was previously confirmed and remains confirmed after migration. If you would like to confirm no more points have been required after migration, please be so kind to contact our Marriott Central help desk, as unfortunately in house reservations is not entitled to access your points account."
What do I do next?
Dec 14, 2018, 5:40 am
#42
Join Date: Feb 2010
Posts: 1,026
Dec 14, 2018, 6:00 am
#43
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
I have a reservation at the St. Regis Punta Mita that I have made for 5-nights for 240,000 points. After the integration on December 11, the reservation now says, "This reservation has e-certificate(s). Your Reward certificates will be sent to your hotel." However, I have not booked using e-certificates but with points......What do I do next?
Marriott system converts points to eCertificates and send them over to hotel. Your point reservation actually converted correctly. Count yourself lucky.
Dec 14, 2018, 9:05 am
#44
Join Date: Dec 2010
Posts: 495
Yes, I have 3 award bookings, including 2 at the St Regis PM, and one at a design hotel. All 3 show this and seem to have converted correctly.