FlyerTalk Forums - View Single Post - Reservations Changed With Booking Platform Switch
Old Dec 14, 2018 | 4:34 am
  #41  
GarudaSoars
10 Countries Visited
20 Countries Visited
30 Countries Visited
10 Years on Site
 
Join Date: Feb 2015
Posts: 236
I have a reservation at the St. Regis Punta Mita that I have made for 5-nights for 240,000 points. After the integration on December 11, the reservation now says, "This reservation has e-certificate(s). Your Reward certificates will be sent to your hotel." However, I have not booked using e-certificates but with points.

I emailed the hotel and they said, "As far as Resort knows, previously paid reservations and points amount are not affected after migration, your reservation was previously confirmed and remains confirmed after migration. If you would like to confirm no more points have been required after migration, please be so kind to contact our Marriott Central help desk, as unfortunately in house reservations is not entitled to access your points account."

What do I do next?
GarudaSoars is offline