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FlyerTalk Forums > Miles&Points Hotels and Places to Stay Marriott | Marriott Bonvoy

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Reservations Changed With Booking Platform Switch

Reservations Changed With Booking Platform Switch

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Old

Jan 10, 2019, 6:42 am

#61

rox0825

Join Date: Dec 2017

Posts: 15

Quote:

Originally Posted by TerryK

You need to call. Your points were converted to an eCert and eCert was detached from your booking during conversion. Agent needs to cancel your booking, find the detached eCert, then manually refund your eCert back to points.

thanks! It looks like things may be back to normal luckily: https://creditcardpediem.com/2019/01...ack-to-normal/

I checked and my reservations show as points bookings now too. Phew!

rox0825 is offline

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