Originally Posted by
moos16
Same thing for my Mystique reservation; I called the plat line a couple days ago, and they reached out to the hotel. I got an e-mail today advising that with the platform transition, their existing points reservations seem to have been changed to cash reservations, and that Marriott is looking into it. Also got a confirmation that they're holding my reservation as originally booked (points) and that I could use the e-mail as written confirmation.
Sounds like I should let them sit for a few weeks and see if Marriott will correct them instead of spending hours on the phone.