FlyerTalk Forums - View Single Post - Reservations Changed With Booking Platform Switch
Old Dec 13, 2018 | 7:37 pm
  #40  
TerryK
FlyerTalk Evangelist
10 Countries Visited
All eyes on you!
25 Years on Site
 
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,813
Originally Posted by moos16
Same thing for my Mystique reservation; I called the plat line a couple days ago, and they reached out to the hotel. I got an e-mail today advising that with the platform transition, their existing points reservations seem to have been changed to cash reservations, and that Marriott is looking into it. Also got a confirmation that they're holding my reservation as originally booked (points) and that I could use the e-mail as written confirmation.
Sounds like I should let them sit for a few weeks and see if Marriott will correct them instead of spending hours on the phone.
TerryK is offline