Qualifying for 2019 Platinum in 2018 by [25 SPG property] stays
Oct 26, 2018, 2:06 am
#151
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
High volume of mails “during peak travel season”. Marriott’s denial their systems and process are in meltdown is becoming insulting.
Oct 26, 2018, 7:07 am
#152
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
A mere 14 days later I received this...
"Dear DavefromSt.Vital,
Thank you for contacting Marriott regarding your Elite status.
We sincerely apologize that you did not receive a response to your email sooner due the very high volume of e-mails we are receiving now during the peak travel season for our members. We are making every effort to respond to all members as quickly as possible.
Thank you for being a valued Elite member of our program. I understand your frustration with the information currently reflected on your account. Please be assured that this is being looked into and we will update you as soon as possible.
We appreciate you, and thank you for choosing Marriott.
Sincerely,"
"Dear DavefromSt.Vital,
Thank you for contacting Marriott regarding your Elite status.
We sincerely apologize that you did not receive a response to your email sooner due the very high volume of e-mails we are receiving now during the peak travel season for our members. We are making every effort to respond to all members as quickly as possible.
Thank you for being a valued Elite member of our program. I understand your frustration with the information currently reflected on your account. Please be assured that this is being looked into and we will update you as soon as possible.
We appreciate you, and thank you for choosing Marriott.
Sincerely,"
Oct 26, 2018, 7:35 am
#153
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,643
What nonsense. And it shows the level of regard they have for their guests.
Oct 27, 2018, 10:00 am
#154
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
When I contacted a CSR via SPG, she said I would need to make the 4 remaining stays first, and then contact CS and try to get them to add back the extra stays from the SPG Select promo (I have the original email confirming my offer and all of the stays during this period did successfully register as 2x nights). I have 3 more SPG stays baked in anyways, so adding one extra as a mattress run won't be too hard. I'd just prefer to know that I'm not wasting my time (would obviously prefer to save the cash also).
Oct 29, 2018, 3:25 pm
#155
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
This came back :
Thank you for your email regarding your SPG Rewards account. I hope you are well today.
Please follow the tips per our FAQ page: https://members.marriott.com/spg
You will note that now that we are part of Marriott we do not counts stays but only count the nights you staid per year for your status . You have 28 nights credit year to date. Meaning you need 22 more night to keep you platinum status for next year.
When you log in to you account you will notice a drop down next to your name on the top right side of the web page here you can go to activities to see your stays and up coming stays.
I hope this information was helpful.
Best Regards,
B B
Special Programs – Customer Care Associate
Please follow the tips per our FAQ page: https://members.marriott.com/spg
You will note that now that we are part of Marriott we do not counts stays but only count the nights you staid per year for your status . You have 28 nights credit year to date. Meaning you need 22 more night to keep you platinum status for next year.
When you log in to you account you will notice a drop down next to your name on the top right side of the web page here you can go to activities to see your stays and up coming stays.
I hope this information was helpful.
Best Regards,
B B
Special Programs – Customer Care Associate
Yikes.
Oct 29, 2018, 3:36 pm
#156
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Yikes!
I would be so upset to get this with only two months left in the year.
Plus, it puts into doubt whether stays will really count for status come January if the stay requirements for 2018 have been met, even without the double stay/night SPG promo.
I would be so upset to get this with only two months left in the year.
Plus, it puts into doubt whether stays will really count for status come January if the stay requirements for 2018 have been met, even without the double stay/night SPG promo.
Oct 29, 2018, 3:41 pm
#157
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,169
Once again, the decision to combine & shift everything midyear will be seen as a boneheaded decision for years to come...and it looks even worse given the ongoing IT & CS issues
Oct 29, 2018, 4:17 pm
#158
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I have a SPG Plat colleague in the same position. She contacted Customer Services (using the link from her SPG online account page) earlier today to say she was going to requalify this year by doing 25 stays at legacy SPG properties and asking them to confirm how many stays she has had year to date, to cross-check with her own records and verify that the double-stays she had from the targeted promo really have counted double.
This came back :
Yikes.
This came back :
Yikes.
Oct 29, 2018, 9:18 pm
#159
Join Date: Mar 2011
Programs: Marriott Titanium, GHA Titanium, HHonors Diamond, Platinum IHG, Marco Polo Gold
Posts: 27
Well I guess it pretty much depends on your luck as to which agent replied your email/query. I was lucky to have a nice agent which was kind enough to go through all my stays and listed all out for me.
Dear Mr. XXXX,
Thank you for contacting us regarding your account. I hope this email finds you well.
Up until December 31, 2018 stays will be Grandfathered and counted towards Elite status, the former stay requirement for Platinum status was 25 stays. Currently we show you have XX stays, here is the record:
1. XXXX arriving on January 11, 2018
2. XXXX arriving on February 13, 2018
3. XXXX arriving on February 24, 2018
4. XXXX arriving on March 8, 2018
5. XXXX arriving on March 9, 2018
6. XXXX arriving on March 22, 2018
7. XXXX arriving on March 31, 2018
8. XXXX arriving on April 3, 2018
9. XXXX arriving on April 15, 2018
10. XXXX arriving on May12, 2018
11. XXXX arriving on June 2, 2018
12. XXXX arriving on June 28, 2018
13. XXXX arriving on June 29, 2018
14. XXXX arriving on June 30, 2018
15. XXXX arriving on August 10, 2018
16. XXXX arriving on September 1, 2018
17. XXXX arriving on September 14, 2018
18. XXXX arriving on September 27, 2018
19. XXXX arriving on September 28, 2018
20. XXXX arriving on September 29, 2018
If you are missing a stay, we ask that you send a copy of your hotel bill or credit card statement to [email protected] . A reservation confirmation does not represent the total dollar amount spent. Please include your date of arrival, length of stay and your membership number.
We regret any inconvenience our request may cause; however, this information is necessary in order to award you with the appropriate number of points.
We look forward to welcoming you on your upcoming stays, have a good week.
Best Regards,
XXXX.
Special Programs
Dear Mr. XXXX,
Thank you for contacting us regarding your account. I hope this email finds you well.
Up until December 31, 2018 stays will be Grandfathered and counted towards Elite status, the former stay requirement for Platinum status was 25 stays. Currently we show you have XX stays, here is the record:
1. XXXX arriving on January 11, 2018
2. XXXX arriving on February 13, 2018
3. XXXX arriving on February 24, 2018
4. XXXX arriving on March 8, 2018
5. XXXX arriving on March 9, 2018
6. XXXX arriving on March 22, 2018
7. XXXX arriving on March 31, 2018
8. XXXX arriving on April 3, 2018
9. XXXX arriving on April 15, 2018
10. XXXX arriving on May12, 2018
11. XXXX arriving on June 2, 2018
12. XXXX arriving on June 28, 2018
13. XXXX arriving on June 29, 2018
14. XXXX arriving on June 30, 2018
15. XXXX arriving on August 10, 2018
16. XXXX arriving on September 1, 2018
17. XXXX arriving on September 14, 2018
18. XXXX arriving on September 27, 2018
19. XXXX arriving on September 28, 2018
20. XXXX arriving on September 29, 2018
If you are missing a stay, we ask that you send a copy of your hotel bill or credit card statement to [email protected] . A reservation confirmation does not represent the total dollar amount spent. Please include your date of arrival, length of stay and your membership number.
We regret any inconvenience our request may cause; however, this information is necessary in order to award you with the appropriate number of points.
We look forward to welcoming you on your upcoming stays, have a good week.
Best Regards,
XXXX.
Special Programs
Oct 29, 2018, 9:22 pm
#160
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Well I guess it pretty much depends on your luck as to which agent replied your email/query. I was lucky to have a nice agent which was kind enough to go through all my stays and listed all out for me.
Dear Mr. XXXX,
Thank you for contacting us regarding your account. I hope this email finds you well.
Up until December 31, 2018 stays will be Grandfathered and counted towards Elite status, the former stay requirement for Platinum status was 25 stays. Currently we show you have XX stays, here is the record:
1. XXXX arriving on January 11, 2018
2. XXXX arriving on February 13, 2018
3. XXXX arriving on February 24, 2018
4. XXXX arriving on March 8, 2018
5. XXXX arriving on March 9, 2018
6. XXXX arriving on March 22, 2018
7. XXXX arriving on March 31, 2018
8. XXXX arriving on April 3, 2018
9. XXXX arriving on April 15, 2018
10. XXXX arriving on May12, 2018
11. XXXX arriving on June 2, 2018
12. XXXX arriving on June 28, 2018
13. XXXX arriving on June 29, 2018
14. XXXX arriving on June 30, 2018
15. XXXX arriving on August 10, 2018
16. XXXX arriving on September 1, 2018
17. XXXX arriving on September 14, 2018
18. XXXX arriving on September 27, 2018
19. XXXX arriving on September 28, 2018
20. XXXX arriving on September 29, 2018
If you are missing a stay, we ask that you send a copy of your hotel bill or credit card statement to [email protected] . A reservation confirmation does not represent the total dollar amount spent. Please include your date of arrival, length of stay and your membership number.
We regret any inconvenience our request may cause; however, this information is necessary in order to award you with the appropriate number of points.
We look forward to welcoming you on your upcoming stays, have a good week.
Best Regards,
XXXX.
Special Programs
Dear Mr. XXXX,
Thank you for contacting us regarding your account. I hope this email finds you well.
Up until December 31, 2018 stays will be Grandfathered and counted towards Elite status, the former stay requirement for Platinum status was 25 stays. Currently we show you have XX stays, here is the record:
1. XXXX arriving on January 11, 2018
2. XXXX arriving on February 13, 2018
3. XXXX arriving on February 24, 2018
4. XXXX arriving on March 8, 2018
5. XXXX arriving on March 9, 2018
6. XXXX arriving on March 22, 2018
7. XXXX arriving on March 31, 2018
8. XXXX arriving on April 3, 2018
9. XXXX arriving on April 15, 2018
10. XXXX arriving on May12, 2018
11. XXXX arriving on June 2, 2018
12. XXXX arriving on June 28, 2018
13. XXXX arriving on June 29, 2018
14. XXXX arriving on June 30, 2018
15. XXXX arriving on August 10, 2018
16. XXXX arriving on September 1, 2018
17. XXXX arriving on September 14, 2018
18. XXXX arriving on September 27, 2018
19. XXXX arriving on September 28, 2018
20. XXXX arriving on September 29, 2018
If you are missing a stay, we ask that you send a copy of your hotel bill or credit card statement to [email protected] . A reservation confirmation does not represent the total dollar amount spent. Please include your date of arrival, length of stay and your membership number.
We regret any inconvenience our request may cause; however, this information is necessary in order to award you with the appropriate number of points.
We look forward to welcoming you on your upcoming stays, have a good week.
Best Regards,
XXXX.
Special Programs
Did you have any "stays count double" due to the targeted SPG promo earlier this year?
Also, just to make sure since it isn't explicit in your post, you do understand, don't you, that to qualify for Plat under the legacy SPG method of 25 stays, all of these stays that are counted for the 25 must be in legacy Starwood properties ONLY, not including Marriott and not including RC?
Also, just to make sure since it isn't explicit in your post, you do understand, don't you, that to qualify for Plat under the legacy SPG method of 25 stays, all of these stays that are counted for the 25 must be in legacy Starwood properties ONLY, not including Marriott and not including RC?
Oct 29, 2018, 9:26 pm
#161
Join Date: Mar 2011
Programs: Marriott Titanium, GHA Titanium, HHonors Diamond, Platinum IHG, Marco Polo Gold
Posts: 27
At the same time I also emailed 'Starwood' side just the sake of cross checking with 'Marriott' side and the respond I had few days later was below:She also listed me the stays I had done so far in 2018, but seems they mistakenly credited me with an extra stay when I stay 3 consecutive nights.
Dear Mr. XXXX,
Thank you for contacting Platinum Liaison concerning your interest in requalifying for Platinum with stays. It is always a pleasure to assist a loyal Platinum Elite member.
You will be pleased to know that you can requalify for Platinum with 25 stays at legacy Starwood hotels until December 31st, 2018. You also do not have to take my word for it. This information is published on our website.
I have carefully reviewed your account and found that you have the following stays at legacy Starwood hotels, so far:
I would like to wish you good luck on requalifying for Platinum. In the meantime Mr. XXXX, if there is anything further I can help you with; please do not hesitate to contact me.
Best Regards,
XXXX
Associate, Platinum Liaison
Starwood Hotels & Resorts Worldwide LLC
Dear Mr. XXXX,
Thank you for contacting Platinum Liaison concerning your interest in requalifying for Platinum with stays. It is always a pleasure to assist a loyal Platinum Elite member.
You will be pleased to know that you can requalify for Platinum with 25 stays at legacy Starwood hotels until December 31st, 2018. You also do not have to take my word for it. This information is published on our website.
I have carefully reviewed your account and found that you have the following stays at legacy Starwood hotels, so far:
I would like to wish you good luck on requalifying for Platinum. In the meantime Mr. XXXX, if there is anything further I can help you with; please do not hesitate to contact me.
Best Regards,
XXXX
Associate, Platinum Liaison
Starwood Hotels & Resorts Worldwide LLC
Oct 30, 2018, 1:23 am
#162
Join Date: Mar 2011
Programs: Marriott Titanium, GHA Titanium, HHonors Diamond, Platinum IHG, Marco Polo Gold
Posts: 27
Unfortunately I never had any targeted promo this year at all and thus no double stay accounted for. and Yes I totally understood and those are my legacy SPG properties stay. I only had less than 5 Marriott stay this year and they're not listed above.
Oct 30, 2018, 1:33 am
#163
Join Date: May 2014
Posts: 235
At the same time I also emailed 'Starwood' side just the sake of cross checking with 'Marriott' side and the respond I had few days later was below:She also listed me the stays I had done so far in 2018, but seems they mistakenly credited me with an extra stay when I stay 3 consecutive nights.
Dear Mr. XXXX,
Thank you for contacting Platinum Liaison concerning your interest in requalifying for Platinum with stays. It is always a pleasure to assist a loyal Platinum Elite member.
You will be pleased to know that you can requalify for Platinum with 25 stays at legacy Starwood hotels until December 31st, 2018. You also do not have to take my word for it. This information is published on our website.
I have carefully reviewed your account and found that you have the following stays at legacy Starwood hotels, so far:
I would like to wish you good luck on requalifying for Platinum. In the meantime Mr. XXXX, if there is anything further I can help you with; please do not hesitate to contact me.
Best Regards,
XXXX
Associate, Platinum Liaison
Starwood Hotels & Resorts Worldwide LLC
Dear Mr. XXXX,
Thank you for contacting Platinum Liaison concerning your interest in requalifying for Platinum with stays. It is always a pleasure to assist a loyal Platinum Elite member.
You will be pleased to know that you can requalify for Platinum with 25 stays at legacy Starwood hotels until December 31st, 2018. You also do not have to take my word for it. This information is published on our website.
I have carefully reviewed your account and found that you have the following stays at legacy Starwood hotels, so far:
I would like to wish you good luck on requalifying for Platinum. In the meantime Mr. XXXX, if there is anything further I can help you with; please do not hesitate to contact me.
Best Regards,
XXXX
Associate, Platinum Liaison
Starwood Hotels & Resorts Worldwide LLC
May I know which email address did you send to?
Thank you
Oct 30, 2018, 7:59 pm
#164
Join Date: Mar 2011
Programs: Marriott Titanium, GHA Titanium, HHonors Diamond, Platinum IHG, Marco Polo Gold
Posts: 27
It's all the emails that I could possibly think of at a time which were:
[email protected]; [email protected]; [email protected]
But not sure if all been successfully delivered but, at the very least, I got some replies from them.
[email protected]; [email protected]; [email protected]
But not sure if all been successfully delivered but, at the very least, I got some replies from them.
Nov 2, 2018, 5:05 pm
#165
Join Date: Aug 2010
Location: YYZ
Programs: HH Diamond, IHG Platinum, MR Gold, Aeroplan 25K
Posts: 142
Now two months since I should have been Platinum and no further word on anything. Am I hopeful that Marriott IT will figure out the SPG Double Stay promo before tomorrow night's stay?
Not counting on lounge access...
Not counting on lounge access...