Qualifying for 2019 Platinum in 2018 by [25 SPG property] stays
Feb 3, 2019, 9:21 pm
#241
Join Date: Jun 2011
Programs: QF Pl, SQ Gold, HHonors Gold, Accor Gold
Posts: 44
My SPG Platinum (Re)Qualification email sent on 2017-12-31 stated "Congratulations — you’re Platinum with SPGŪ. Your status is valid through February 28, 2019."
So, we may have to wait a couple weeks after Bonvoy launches... However, different program different rules.
I'm still waiting for my lifetime years to increment based on stays.
So, we may have to wait a couple weeks after Bonvoy launches... However, different program different rules.
I'm still waiting for my lifetime years to increment based on stays.
Feb 4, 2019, 5:46 am
#242
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
It's a good presumption. However, heaven only knows when Marriott IT will get around to having a stable platform so anything could happen at any time. There's nothing you can do about it, so just move on and enjoy the Plat benefits while you can. Maybe if you make Plat this year they will not try to claw back any bonus points earned between now and then.
Feb 5, 2019, 10:53 am
#245
Join Date: Jan 2011
Location: FL35
Programs: DL DM, AS MVPG, AA PP, UA 1K, Bonvoy Plat, Hyatt Globalist, HH Gold, Avis PC, Hertz PC, Natl EE
Posts: 420
I don't think my 25 stay for 2018 has lead to +1 year of plat, but I haven't lost my status and its Feb 5th so...
I did get +1 plat year for finally merging accounts in January. I had the multiple accounts with same email and they sent me a warning. Perhaps the account merger code identifies the 25 stays in 2018 condition? I can't say for sure. I assumed the +1 here was from a 2017 year as a matched MR plat merging with my SPG plat history.
I did get +1 plat year for finally merging accounts in January. I had the multiple accounts with same email and they sent me a warning. Perhaps the account merger code identifies the 25 stays in 2018 condition? I can't say for sure. I assumed the +1 here was from a 2017 year as a matched MR plat merging with my SPG plat history.
Feb 5, 2019, 1:19 pm
#246
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I don't think my 25 stay for 2018 has lead to +1 year of plat, but I haven't lost my status and its Feb 5th so...
I did get +1 plat year for finally merging accounts in January. I had the multiple accounts with same email and they sent me a warning. Perhaps the account merger code identifies the 25 stays in 2018 condition? I can't say for sure. I assumed the +1 here was from a 2017 year as a matched MR plat merging with my SPG plat history.
I did get +1 plat year for finally merging accounts in January. I had the multiple accounts with same email and they sent me a warning. Perhaps the account merger code identifies the 25 stays in 2018 condition? I can't say for sure. I assumed the +1 here was from a 2017 year as a matched MR plat merging with my SPG plat history.
Feb 6, 2019, 2:04 am
#248
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,034
It's a noun. And a verb.
Folks, to keep this thread on-topic, a few side-discussion posts have been de-incremented.
Feb 25, 2019, 6:38 am
#249
Join Date: Jun 2012
Location: EWR
Programs: Alaska, Marriott
Posts: 161
My account is still not updated.
I spent 90 minutes yesterday with Marriott customer service on the phone (was transferred twice) to resolve this.
The first two reps were more or less confused about this legacy SPG thing (nights vs. stays, 25 for plat vs. gold).
The last rep was more helpful, however she could not confirm the additional stays I received from the double elite qualifying credit promotion.
I reported the exact date and time I registered, but this doesn't seem to be in their system.
As a result, I just had to email all my proof to their research email account. From what I read in someone's comment, he/she never got a reply from that email after the merger.
I'm not entirely sure what to do if I don't hear back. Is there a dedicated support extension number for legacy SPG stuff?
I spent 90 minutes yesterday with Marriott customer service on the phone (was transferred twice) to resolve this.
The first two reps were more or less confused about this legacy SPG thing (nights vs. stays, 25 for plat vs. gold).
The last rep was more helpful, however she could not confirm the additional stays I received from the double elite qualifying credit promotion.
I reported the exact date and time I registered, but this doesn't seem to be in their system.
As a result, I just had to email all my proof to their research email account. From what I read in someone's comment, he/she never got a reply from that email after the merger.
I'm not entirely sure what to do if I don't hear back. Is there a dedicated support extension number for legacy SPG stuff?
Feb 25, 2019, 6:49 am
#250
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
My account is still not updated.
I spent 90 minutes yesterday with Marriott customer service on the phone (was transferred twice) to resolve this.
The first two reps were more or less confused about this legacy SPG thing (nights vs. stays, 25 for plat vs. gold).
The last rep was more helpful, however she could not confirm the additional stays I received from the double elite qualifying credit promotion.
I reported the exact date and time I registered, but this doesn't seem to be in their system.
As a result, I just had to email all my proof to their research email account. From what I read in someone's comment, he/she never got a reply from that email after the merger.
I'm not entirely sure what to do if I don't hear back. Is there a dedicated support extension number for legacy SPG stuff?
I spent 90 minutes yesterday with Marriott customer service on the phone (was transferred twice) to resolve this.
The first two reps were more or less confused about this legacy SPG thing (nights vs. stays, 25 for plat vs. gold).
The last rep was more helpful, however she could not confirm the additional stays I received from the double elite qualifying credit promotion.
I reported the exact date and time I registered, but this doesn't seem to be in their system.
As a result, I just had to email all my proof to their research email account. From what I read in someone's comment, he/she never got a reply from that email after the merger.
I'm not entirely sure what to do if I don't hear back. Is there a dedicated support extension number for legacy SPG stuff?
Feb 25, 2019, 7:23 am
#251
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,585
agreed
I agree with usario. Calling customer service is like pulling teeth. Very frustrating, not very informatiive..............
I was advised I have "lifetime" Plat status. I take this to mean I won't have to requalify for 2020 & beyond. Is this correct?
I was advised I have "lifetime" Plat status. I take this to mean I won't have to requalify for 2020 & beyond. Is this correct?
My account is still not updated.
I spent 90 minutes yesterday with Marriott customer service on the phone (was transferred twice) to resolve this.
The first two reps were more or less confused about this legacy SPG thing (nights vs. stays, 25 for plat vs. gold).
The last rep was more helpful, however she could not confirm the additional stays I received from the double elite qualifying credit promotion.
I reported the exact date and time I registered, but this doesn't seem to be in their system.
As a result, I just had to email all my proof to their research email account. From what I read in someone's comment, he/she never got a reply from that email after the merger.
I'm not entirely sure what to do if I don't hear back. Is there a dedicated support extension number for legacy SPG stuff?
I spent 90 minutes yesterday with Marriott customer service on the phone (was transferred twice) to resolve this.
The first two reps were more or less confused about this legacy SPG thing (nights vs. stays, 25 for plat vs. gold).
The last rep was more helpful, however she could not confirm the additional stays I received from the double elite qualifying credit promotion.
I reported the exact date and time I registered, but this doesn't seem to be in their system.
As a result, I just had to email all my proof to their research email account. From what I read in someone's comment, he/she never got a reply from that email after the merger.
I'm not entirely sure what to do if I don't hear back. Is there a dedicated support extension number for legacy SPG stuff?
Feb 25, 2019, 7:27 am
#252
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Yes, you do not need any nights to keep basic Platinum status. However, if you want to get any of the special benefits, like the 50/75 night choices or obtain/maintain Ambasador status, then nights each and every year are needed.
Feb 26, 2019, 1:27 pm
#254
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
My account is still not updated.
I spent 90 minutes yesterday with Marriott customer service on the phone (was transferred twice) to resolve this.
The first two reps were more or less confused about this legacy SPG thing (nights vs. stays, 25 for plat vs. gold).
The last rep was more helpful, however she could not confirm the additional stays I received from the double elite qualifying credit promotion.
I reported the exact date and time I registered, but this doesn't seem to be in their system.
As a result, I just had to email all my proof to their research email account. From what I read in someone's comment, he/she never got a reply from that email after the merger.
I'm not entirely sure what to do if I don't hear back. Is there a dedicated support extension number for legacy SPG stuff?
I spent 90 minutes yesterday with Marriott customer service on the phone (was transferred twice) to resolve this.
The first two reps were more or less confused about this legacy SPG thing (nights vs. stays, 25 for plat vs. gold).
The last rep was more helpful, however she could not confirm the additional stays I received from the double elite qualifying credit promotion.
I reported the exact date and time I registered, but this doesn't seem to be in their system.
As a result, I just had to email all my proof to their research email account. From what I read in someone's comment, he/she never got a reply from that email after the merger.
I'm not entirely sure what to do if I don't hear back. Is there a dedicated support extension number for legacy SPG stuff?
I've been in contact with one of the lurkers - which gives me hope - but I'm still waiting to get final confirmation. Given that they acknowledged the validity of my Select promo by crediting some extra stays, and then acknowledged that they had used the wrong dates to apply the double elite credit, I honestly can't think why I wouldn't get the recognition in the end.
Feb 27, 2019, 4:39 pm
#255
Join Date: Jun 2012
Location: EWR
Programs: Alaska, Marriott
Posts: 161
I'm not sure if some automatic process worked, or someone followed up on my earlier customer service calls, but happy to not spend any more time on this.