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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old Oct 22, 2018, 11:18 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
If you need to cancel a reservation booked using a free night certificate, follow the process in this post before cancelling to avoid potentially losing your certificate. If the certificate is lost it should be re-enstatable by Marriott customer service, but it may take a while and require some extra work on your part.

Certificate “top-off” is available as of April 30th: and discussed in a separate thread. Marriott has announced that starting “in early 2022,” members will be able to combine free-night certs with up to 15,000 points when making redemptions. See the FT thread discussing the 10/26/21 announcements and Marriott’s FAQ for current info.

EXTENDING AN EXPIRING CERTIFICATE:
  • A blogger reported that as of 12/7/2023 Marriott removed the internal tool to extend an FNA, so it may or may not still be possible.
  • Your best chance for an extension is to call Marriott within 1 month of the expiration and consider having a specific property and date in mind to book. It's not necessary but even without one in mind, pick something you might use and change it later. 1-800-MARRIOT
  • Most importantly, have a good reason for needing the extension, like illness or injury.
  • If granted, the new expiration date is 1 year from the date of the request. You cannot get a 2nd extension on the same certificate, meaning the maximum life of a certificate is 2 years.
  • If not granted, some have luck by calling later a few times.
  • In 2022, Marriott seemed to deny all extension requests except a few exceptions such as here, here, and here. They may be allowing some again in 2023.

Before 18 Aug 2018, Chase issued certificates good for specific categories of hotels. Post 18 Aug 2018, all certificates have been converted or will be issued at a specific level of points. SPG AMEX and Ritz Carlton credit cards have also begun to issue certs.

25K points - lower level certificates
35K points - higher level certificates
50K points - luxury level certificates

Marriott will introduce peak and non peak levels for hotels after 1 Jan 2019. Certificates will be capped at the points level where they can be redeemed rather than for a specific category of hotel. Thus, if a hotel is 25K at the non peak level and the peak level is higher, it cannot be booked in the peak level window.

Nine co-branded credit cards offer an annual free night worth up to 85,000 points:
  • Marriott Bonvoy Brilliant American Express Card (formerly Starwood Preferred Guest Luxury Credit Card from American Express) - up to 85K (Second with $60k spend)
  • Marriott Bonvoy Boundless (formerly Rewards Premier Plus) Credit Card - up to 35K
  • Marriott Bonvoy Premier (formerly Rewards Premier) - up to 25K
  • Marriott Bonvoy from American Express (formerly Preferred Guest) - up to 35K
  • Marriott Bonvoy Business from American Express (formerly Preferred Guest Business) - up to 35K
  • Marriott Rewards Business Premier Plus Credit Card - up to 35K
  • Ritz Carlton Rewards - up to 85K
  • Marriott Bonvoy Bevy - up to 50k (with $15k spend)
  • Marriott Bonvoy Bountiful - up to 50k (with $15k spend)
Things to know:
  1. Amex credit card free night certificates are issued 2 months after the anniversary date of the credit card. For example if the Brilliant fee posts 7/1, the certificate is available in your Marriott account on 9/1. Chase FNA certificates can appear much sooner, within 1 week.
  2. The certificate expires one year after it is issued. You must complete your stay by the expiration date.
  3. Can NOT be combined with a 3-night award to get a "Stay for 5, Pay for 4" award.
  4. Can be used for a standard room only
  5. Cannot be used for "redemption with cash upgrade" or any points and cash combination
  6. According to Marriott's terms, points reservations can be gifted to another person but certificates earned from a credit card cannot. This means the certificate owner (cardholder) must check-in even if someone else is listed as a guest on the reservation. In some cases a property has given leeway and allowed just the guest to check-in anyway without the certificate owner present, but it is risky to depend on this.
  7. If you use "top-off" with a certificate and the room price later decreases, you can modify the reservation to rebook the same date and recover the difference in top-off points.
  8. If you made a reservation with a FNA and want to know its expiration date, you can find it by editing the reservation as described at this link.
  9. If you downgrade the Amex Brilliant to the $95 Amex Bonvoy card, you can still get your anniversary FNA.
How to use:
  • Search for a points booking at an eligible hotel and the option to use the certificate a replacement for some of the required points should appear during the booking process
  • Some have had trouble booking certificates from the 2020 credit card offer to get 5 free nights. In that case, try this website for booking: https://www.marriott.com/loyalty/red...free-nights.mi
  • Officially Marriott allows gifting of points awards but not gifting of free night certificates from credit cards. For the latter, your name will still need to be the reservation. Whether the property requires you to be present for check-in may depend on the hotel.
  • If you have 2 certificates of different value and try to redeem one, the Marriott website offers the one expiring first. If that's not what you want, work around this issue by making a dummy booking with that certificate. Then book the real reservation with the desired certificate. Then cancel the dummy. Be sure to pay attention to any cancellation terms since a few properties are more strict than others.
Older archived notes below:

NEW EXTENSION OF CERTIFICATES announced in October 2021:
  • Free night awards, Suite night awards, and travel certificates will be given a new expiration date of June 30, 2022
  • The Marriott Bonvoy app shows the original issue date of your free night certificates. Go to Account -> Free Night Certificates to find the issue date in small print above each certificate. It's unlikely you have a certificate that won't be extended. If you don't see the issue date in the app, you'll have to wait for the actual extension to happen to check the new expiration.
  • Expiration of points is paused through December 31, 2022. At that time, your points will only expire if your account has been inactive for at least 24 months
  • In March 2022, Marriott will eliminate hotel categories and use variable point pricing for awards. Only a small number will be affected at first, so you won't see an immediate sweep of all properties at once.
PREVIOUS EXTENSION announced May 2021:
  • "Starting May 6, members who had a FNA with an original expiration date in 2020, or which will expire before January 2, 2022, as part of their Cobrand Credit Card Benefit, Annual Choice Benefit, promotions or travel package will be able to redeem it through January 3, 2022.
  • Please note that FNAs with an original expiration date before 2020 will not be eligible for the additional extension. Members do not need to take any action because the system will automatically update their account with these extensions on May 6, 2021."
PREVIOUS EXTENSION announced in 2020:
The expiration date on certificates this year is pushed to 1/31/21.
  • ...Members who currently have an active Free Night Award (FNA) expiring in 2020 as part of their credit card benefit, annual choice benefit, promotions or travel package will be able to use it through January 31, 2021.”
  • Expiration dates will be updated by the end of April, giving priority to those expiring soonest.
  • If yours will expire within just a couple days, contact a Marriott representative here by private message.
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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old Jun 30, 2022, 4:38 am
  #1546  
 
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
Originally Posted by marcopolo12
So all of my FNA just expired at midnight. FML. I was in the process of booking.

The reps on the phone say they can apply one of my "expired credits on 6/30" for today's booking. I have 4 that expired today, and so I am requesting 4 separate hotel room bookings. They stated that they could not do that, although it does not reference it in their policies.

I am actually interested in visiting and checking in at these different hotels to understand and learn more about what they are able to offer. If they are free...why not?

Any DPs out there?
is this post for real? You waited till the last day and think they are going to let you book 4 rooms at 4 different hotels because you want to supposedly try all of them out. Why didn’t you book the 4 different hotels over the timeframe the certs were good for and/or continually extended for?
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Old Jun 30, 2022, 5:54 am
  #1547  
 
Join Date: Aug 2009
Programs: Delta Diamond 1MM, Marriott Plat
Posts: 503
So apparently, even though you are supposed to be able to still use the cert for a stay TONIGHT (June 30, 2022) - the Marriott system seems to have already expired them.

I'm guessing there is some flaw in their code where the certs are already filtered out from the usable list at 12:00am on the expiration date instead of 11:59pm.

Called, on hold forever, not sure how this will end but beware if you are trying to book a last minute same day reservation today with your cert.
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flyerUSA is offline  
Old Jun 30, 2022, 6:12 am
  #1548  
 
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,221
I think someone asked upstream how soon after paying the AF do you get the cert? I pay my AF in March, usually get the 35K cert in August (which I could never understand, even after Chase "explained" it to me, but I've come to accept it). Well this year I just got my cert yesterday, 2 months "early"...and I've already booked a night in October that would have been 25K/$250.
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Old Jun 30, 2022, 6:21 am
  #1549  
 
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,867
Originally Posted by flyerUSA

Called, on hold forever, not sure how this will end but beware if you are trying to book a last minute same day reservation today with your cert.
They are not budging on these certs.
escapefromphl is online now  
Old Jun 30, 2022, 6:54 am
  #1550  
 
Join Date: Aug 2010
Location: Colorado
Posts: 67
Originally Posted by Marriott Bonvoy Lurker
Hello Techtravler,

The stay needs to be finished and checked out before the expiration date of the certificate, So the stay must be done before June 30, 2022.
Hmm, Last night, I made a reservation using 2 expiring certs for 6/29&30 at a local hotel. Reservation processed successfully, and indicated that my 2 expiring certs would be used. I dropped by the hotel to present a credit card for incidentals and left. My plan was to "check out" tomorrow. Should I "check out" tonight instead?
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Old Jun 30, 2022, 7:05 am
  #1551  
 
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,468
Originally Posted by nk15
Tomorrow is the big day we are all going on mandatory staycations, who is excited?
RC Tysons for me.
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Mr. Vker is offline  
Old Jun 30, 2022, 7:08 am
  #1552  
 
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,468
Originally Posted by stuyguy
Hmm, Last night, I made a reservation using 2 expiring certs for 6/29&30 at a local hotel. Reservation processed successfully, and indicated that my 2 expiring certs would be used. I dropped by the hotel to present a credit card for incidentals and left. My plan was to "check out" tomorrow. Should I "check out" tonight instead?
Not according to the published rules-which lurker didn't respond to when I pointed out the conflict. I think you are fine..

The Marriott website conflicts with your statement:
  • A Free Night Award must be redeemed for the Stay by its expiration date.
    • If your Free Night Award expires on December 31, 2022, your Check-In date can be December 31, 2022 and Check-Out date is January 1, 2023.


https://help.marriott.com/s/article/Article-33743
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Old Jun 30, 2022, 7:15 am
  #1553  
 
Join Date: May 2022
Posts: 2,263
Originally Posted by stuyguy
My plan was to "check out" tomorrow. Should I "check out" tonight instead?
If you check out tonight you might lose your night, so wouldnt recommend it. Go in the morning and enjoy a breakfast instead
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Old Jun 30, 2022, 7:16 am
  #1554  
FlyerTalk Evangelist
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,669
Originally Posted by flyerUSA
So apparently, even though you are supposed to be able to still use the cert for a stay TONIGHT (June 30, 2022) - the Marriott system seems to have already expired them.

I'm guessing there is some flaw in their code where the certs are already filtered out from the usable list at 12:00am on the expiration date instead of 11:59pm.

Called, on hold forever, not sure how this will end but beware if you are trying to book a last minute same day reservation today with your cert.
Keep us updated about this, very shady.
nk15 is offline  
Old Jun 30, 2022, 7:20 am
  #1555  
 
Join Date: May 2022
Posts: 2,263
Originally Posted by cpworld
My wife took advantage of the 5 free night offer and opened up an account with me as a secondary cardholder. Now that the cards have arrived I plan on canceling my account and opening a new one in 31 days to also get the 5 free nights, or possibly wait a few months so that we can spread the free nights out a bit. A couple of questions:
1) How often do they run the 5 free night promo, and any idea how long it runs?
2) Is there anything to be aware of in terms of time of year to apply with some of the benefits coming on anniversary date?
3) Any reason why I shouldn't do this? I've already received my 15 qualifying nights for this year, and if I apply for a new card I'll get them for next year (I think?)
1 - The dont tell you when it ends but normally if you follow DOC or DansDeals they will give you notice before they expire
2 - Expect your annual FNC to come 14 months after you sign up, so if you sign up now, you will get it after the summer, but it will be good the following
3 - How many credit cards do you have or opened recently. You dont want to be rejected for the new card
Schnit is offline  
Old Jun 30, 2022, 7:44 am
  #1556  
 
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,867
Originally Posted by nk15
Keep us updated about this, very shady.
It's just Bonvoy IT, they aren't trying to be shady.
escapefromphl is online now  
Old Jun 30, 2022, 10:03 am
  #1557  
 
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 4,953
Originally Posted by Schnit
1 - The dont tell you when it ends but normally if you follow DOC or DansDeals they will give you notice before they expire
Flyer I got in the mail says apply before July 21.
Cledaybuck is online now  
Old Jun 30, 2022, 10:41 am
  #1558  
 
Join Date: Dec 2010
Programs: Hilton Diamond, Marriott Titanium, Radisson Gold, Hyatt Globalist, M life Gold, IHG Spire
Posts: 918
Originally Posted by marcopolo12
Any DPs out there?
Yes, I contacted the Bonvoy twitter account last night. Not that I had 4 certs, I just had one, I'm in Calif. so this was only 9 PM Calif time, I was in the middle of booking it and the cert disappeared.

Get this, I immediately contacted the Bonvoy twitter team and they told me those certs did NOT have a 6/30 expiration, they had a 6/29 expiration. Why even bother to hire employees so lazy they will just lie to keep from doing work?
arcticflier likes this.
jn in ca is offline  
Old Jun 30, 2022, 11:30 am
  #1559  
 
Join Date: Aug 2019
Location: Bay Area, California
Programs: Alaska MVP Gold (ex-75K), Bonvoy Titanium, Recovering United 1K
Posts: 339
Originally Posted by Cledaybuck
Flyer I got in the mail says apply before July 21.
Darn! If I cancel today I need to wait 30 days. Should have moved on this sooner.
cpworld is offline  
Old Jun 30, 2022, 12:21 pm
  #1560  
 
Join Date: Dec 2010
Programs: Hilton Diamond, Marriott Titanium, Radisson Gold, Hyatt Globalist, M life Gold, IHG Spire
Posts: 918
Originally Posted by cpworld
Darn! If I cancel today I need to wait 30 days. Should have moved on this sooner.
The 30 day rule before opening a new account. Is that a Marriott Bonvoy rule? I've never read that.
jn in ca is offline  


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