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Thread: FAQ : Marriott Branded Credit Card FNA Free Night Award Certificates
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Old Mar 5, 2020 | 11:52 am
  #500  
margarita girl
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Originally Posted by hurnik
Has anyone had problems trying to cancel a certificate stay?
I keep getting:

An unexpected error has occurred

This service is temporarily unavailable. But don't worry, we're on it. Please try again later.


this is for the Westin Chosun in Seoul, SK, as unfortunately we have an employer-mandated 14 day quarantine if we visit South Korea, currently, so we're having to postpone our stay.
Not sure if it will make a difference in this case, but try detaching the cert first. (You should never cancel a reservation with cert attached as it may take days for the cert to be returned, if at all.)

Click on View Reservation, then Modify. Pick the same room type and it will ask how you want to pay. Choose pts. Cert should be redeposited immediately and you should be able to cancel your reservation. But I don’t know what is going on in your case.
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