Status not showing when checking in?
Sep 23, 2018, 9:13 pm
#1
Original Poster
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,888
Status not showing when checking in?
I've had a couple of occasions now where my status was not showing when I checked it.
For instance, on 1-2 occasions, they had to look at a "different" screen to figure out my status.
I'm not sure if it's an IT problem or what it could be.
For instance, on 1-2 occasions, they had to look at a "different" screen to figure out my status.
I'm not sure if it's an IT problem or what it could be.
Sep 23, 2018, 10:06 pm
#2
Join Date: Mar 2005
Posts: 233
Stayed at two different courtyards on Friday and Saturday. Nothing unusual at the first but the second had me listed as gold instead of platinum. Showed platinum status on the Marriott app and after some internal discussion was grudgingly given a welcome amenity choice.
Sep 23, 2018, 10:07 pm
#3
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
A known issue, and an incredibly frustrating one. It seems like some properties no longer see status at all, others see Gold and above as Platinum and possibly in other cases individuals are sometimes just miscategorised or unknown. I’ve yet to receive a single category upgrade since the merger.
Sep 24, 2018, 4:22 am
#4
Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,132
A known issue, and an incredibly frustrating one. It seems like some properties no longer see status at all, others see Gold and above as Platinum and possibly in other cases individuals are sometimes just miscategorised or unknown. I’ve yet to receive a single category upgrade since the merger.
Sep 24, 2018, 8:03 am
#5
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Did you ask them to look at the different screen when you advised that your status is actually higher than what they saw initially? I'm assuming they didn't try to argue with you regarding your status and knew it might have to do with the program merger hiccups?
Sep 24, 2018, 10:11 am
#7
Join Date: Apr 1999
Location: Homosassa, FL & Ringwood, NJ -UA-G(Lifetime); SPG-Plat (Lifetime)
Posts: 6,120
I just received an email from the Dolphin inquiring about any special needs for my check in next Monday. The DID have my status as a Platinum correct in the email.
Sep 24, 2018, 10:16 am
#8
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
I had this at a Starwood. The first front desk agent wasn't able to see my Ambassador status (earned from the MR side before the August merger) but a front desk supervisor knew where to look. [My accounts are linked but not merged.]
Sep 24, 2018, 10:45 am
#9
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
At the start of the trip I have 78 nights on my SPG and 0 nights on my Ritz Carlton Rewards.
That will make me Platinum Premier after merge.
1st stay is at St Regis Singapore on 18/8 right when they have system down.
The FDC recognise me as SPG PLT
2nd stay is at Al Maha. Again recognised as SPG PLT.
The reservation was made under my old SPG number and their system correcty show my new SPG number
3rd stay, Westin Mina Seyahi, as above.
I merge my SPG and RCR account during this stay. And due to my mistake, my RCR account become the main account.
4th and 6th, St Regis San Francisco. Fdc thank me for being Platinum member but I did get SPG PLTP key sleeve.
Folio shows my old SPG number but stays posted without issue few days later
5th The Cosmopolitan of Las Vegas. Booked use Vacations by Marriott using my RCR account number.
Recognised as platinum by FDC
7th, Residence Inn Anaheim, Their welcome list for the day show me as PLT P correctly.
8th US Grant ... greeted as PLT and receive PLTP sleeve
9th W Hollywood as above with no upgrade
Qualified as PLTPA after this stays but take few days for the system to catch up.
10th The Ritz Carlton Ras Al Khaimah Al Hamra, Greeted as PLT and got black Ritz Carlton key sleeve
11th back to St Regis Singapore. Greeted as PLT but receive PLTP sleeve.
(Status updated to PLTPA)
I got the impression FDC just say "Thank you for being Platinum member" to all PLT and PLTP and even PLTPA
And since some hotels transitioning to the new system in these months, I guess some FDC might not get used with new systems code yet.
Sep 24, 2018, 11:24 am
#10
Join Date: Jan 2008
Location: Plum Nelly
Programs: Marriott Bonvoy, Delta Sky Miles, and S&H Green Stamps
Posts: 636
Sep 24, 2018, 2:55 pm
#11
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,292
On my last 11 stays, it seems like the hotel did recognise my status without issue.
At the start of the trip I have 78 nights on my SPG and 0 nights on my Ritz Carlton Rewards.
That will make me Platinum Premier after merge.
1st stay is at St Regis Singapore on 18/8 right when they have system down.
The FDC recognise me as SPG PLT
2nd stay is at Al Maha. Again recognised as SPG PLT.
The reservation was made under my old SPG number and their system correcty show my new SPG number
3rd stay, Westin Mina Seyahi, as above.
I merge my SPG and RCR account during this stay. And due to my mistake, my RCR account become the main account.
4th and 6th, St Regis San Francisco. Fdc thank me for being Platinum member but I did get SPG PLTP key sleeve.
Folio shows my old SPG number but stays posted without issue few days later
5th The Cosmopolitan of Las Vegas. Booked use Vacations by Marriott using my RCR account number.
Recognised as platinum by FDC
7th, Residence Inn Anaheim, Their welcome list for the day show me as PLT P correctly.
8th US Grant ... greeted as PLT and receive PLTP sleeve
9th W Hollywood as above with no upgrade
Qualified as PLTPA after this stays but take few days for the system to catch up.
10th The Ritz Carlton Ras Al Khaimah Al Hamra, Greeted as PLT and got black Ritz Carlton key sleeve
11th back to St Regis Singapore. Greeted as PLT but receive PLTP sleeve.
(Status updated to PLTPA)
I got the impression FDC just say "Thank you for being Platinum member" to all PLT and PLTP and even PLTPA
And since some hotels transitioning to the new system in these months, I guess some FDC might not get used with new systems code yet.
At the start of the trip I have 78 nights on my SPG and 0 nights on my Ritz Carlton Rewards.
That will make me Platinum Premier after merge.
1st stay is at St Regis Singapore on 18/8 right when they have system down.
The FDC recognise me as SPG PLT
2nd stay is at Al Maha. Again recognised as SPG PLT.
The reservation was made under my old SPG number and their system correcty show my new SPG number
3rd stay, Westin Mina Seyahi, as above.
I merge my SPG and RCR account during this stay. And due to my mistake, my RCR account become the main account.
4th and 6th, St Regis San Francisco. Fdc thank me for being Platinum member but I did get SPG PLTP key sleeve.
Folio shows my old SPG number but stays posted without issue few days later
5th The Cosmopolitan of Las Vegas. Booked use Vacations by Marriott using my RCR account number.
Recognised as platinum by FDC
7th, Residence Inn Anaheim, Their welcome list for the day show me as PLT P correctly.
8th US Grant ... greeted as PLT and receive PLTP sleeve
9th W Hollywood as above with no upgrade
Qualified as PLTPA after this stays but take few days for the system to catch up.
10th The Ritz Carlton Ras Al Khaimah Al Hamra, Greeted as PLT and got black Ritz Carlton key sleeve
11th back to St Regis Singapore. Greeted as PLT but receive PLTP sleeve.
(Status updated to PLTPA)
I got the impression FDC just say "Thank you for being Platinum member" to all PLT and PLTP and even PLTPA
And since some hotels transitioning to the new system in these months, I guess some FDC might not get used with new systems code yet.
This lowly gold crossed #25 SPG stays on 8/19 with #26 on 8/23 and #27 on 8/24...and still crickets.
Sep 26, 2018, 9:35 am
#13
Original Poster
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,888
It happened again last night when I checked into a hotel in Seattle last night.
It's annoying from my point of view. I am not a DYKWIA type of person, so I hate having to bring this up at the front desk.
It's annoying from my point of view. I am not a DYKWIA type of person, so I hate having to bring this up at the front desk.
Last edited by dimramon; Sep 26, 2018 at 9:56 am
Sep 26, 2018, 1:38 pm
#14
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,292
Based on what i am seeing, the Properties' feed must be the same that the web feed is seeing, and the APP feed (while correct) is not available to them. I guess, just pull your account up on your phone before stepping up to the desk,.
Sep 26, 2018, 2:38 pm
#15
Original Poster
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,888
By chance, does Web account not show correct status, and the phone APP does?
Based on what i am seeing, the Properties' feed must be the same that the web feed is seeing, and the APP feed (while correct) is not available to them. I guess, just pull your account up on your phone before stepping up to the desk,.
Based on what i am seeing, the Properties' feed must be the same that the web feed is seeing, and the APP feed (while correct) is not available to them. I guess, just pull your account up on your phone before stepping up to the desk,.