Status not showing when checking in?
Sep 26, 2018 | 2:40 pm
#16
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,626
Sep 26, 2018 | 4:25 pm
#17
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,436
I have had a few problems like this, but the most recent stay worked out fine.
well ... no longer true ... now I have issues again. Oh well.
well ... no longer true ... now I have issues again. Oh well.
Last edited by cfischer; Oct 1, 2018 at 5:10 pm
Sep 26, 2018 | 4:35 pm
#18
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
You're lucky. My accounts are showing Ambassador only on the MR side and it's starting to seem like this is consistent.
Sep 26, 2018 | 4:36 pm
#19
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,456
- You have not "combined accounst"
- Therefore, you have FOUR ways to look at your accounts) SPG Web & APP, Marriott Web & APP
- ALL Four show Platinum Premier Elite + Ambassador
- You show up to check in and this status does not show up to the Front desk personnel?
I guess be happy you are not missing 3.3 MILLION points.
Sep 26, 2018 | 5:56 pm
#20
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hyatt Explorist; MVC Chairman
Posts: 6,181
By chance, does Web account not show correct status, and the phone APP does?
Based on what i am seeing, the Properties' feed must be the same that the web feed is seeing, and the APP feed (while correct) is not available to them. I guess, just pull your account up on your phone before stepping up to the desk,.
Based on what i am seeing, the Properties' feed must be the same that the web feed is seeing, and the APP feed (while correct) is not available to them. I guess, just pull your account up on your phone before stepping up to the desk,.
So you are saying
I guess be happy you are not missing 3.3 MILLION points.
- You have not "combined accounst"
- Therefore, you have FOUR ways to look at your accounts) SPG Web & APP, Marriott Web & APP
- ALL Four show Platinum Premier Elite + Ambassador
- You show up to check in and this status does not show up to the Front desk personnel?
I guess be happy you are not missing 3.3 MILLION points.
This is an issue that needs to be corrected. It should not be upon the guests to do this.
Sep 26, 2018 | 7:42 pm
#21
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,456
It's all good and fine to have your phone ready to show your correct status but in all likelihood there will be no room upgrade as those were allocated to other Platinum/Platinum Premier/Platinum Premier + Ambassador guests.
This is an issue that needs to be corrected. It should not be upon the guests to do this.
This is an issue that needs to be corrected. It should not be upon the guests to do this.
Sep 26, 2018 | 8:32 pm
#22
Original Poster
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,991
So you are saying
I guess be happy you are not missing 3.3 MILLION points.
- You have not "combined accounst"
- Therefore, you have FOUR ways to look at your accounts) SPG Web & APP, Marriott Web & APP
- ALL Four show Platinum Premier Elite + Ambassador
- You show up to check in and this status does not show up to the Front desk personnel?
I guess be happy you are not missing 3.3 MILLION points.
Aside from that, I am missing points, stays, and future reservations.
Sep 26, 2018 | 10:09 pm
#23
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,436
when did you merge? It took 3-5 days for me until everything was in sync wrt points/stays/reservations.
Sep 29, 2018 | 2:11 pm
#24
Original Poster
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,991
I received an email today from the after hours desk, a couple of days after I sent it out.
It stated that while my accounts are linked, I haven't combined them. It also says my new loyalty number is XXX, and I need "to combine number ZZZ into this number" (not 100% sure what that statement means). A couple of weeks ago, I was told ZZZ was my new number and I needed to use that instead of my SPG number. So apparently now, there is yet another number that's my "new" number. So I am on my 2nd "new" number now, from my perspective.
Some thoughts:
Today I am told to go to https://www.marriott.com/loyalty/merge-my-accounts.mi to merge my accounts
I did this a month ago when I was told to go to https://www.marriott.com/loyalty/mer...mi?program=spg
A month ago, I was also told I had merged my accounts (did that months ago).
Quite frankly, I shouldn't have to deal with any of this crap. I'm still missing nights, future reservations, points, etc.
Edit: Just received another response, stating that the number I was given in the previous email (XXX) was wrong, and I should keep using number ZZZ.
It stated that while my accounts are linked, I haven't combined them. It also says my new loyalty number is XXX, and I need "to combine number ZZZ into this number" (not 100% sure what that statement means). A couple of weeks ago, I was told ZZZ was my new number and I needed to use that instead of my SPG number. So apparently now, there is yet another number that's my "new" number. So I am on my 2nd "new" number now, from my perspective.
Some thoughts:
Today I am told to go to https://www.marriott.com/loyalty/merge-my-accounts.mi to merge my accounts
I did this a month ago when I was told to go to https://www.marriott.com/loyalty/mer...mi?program=spg
A month ago, I was also told I had merged my accounts (did that months ago).
Quite frankly, I shouldn't have to deal with any of this crap. I'm still missing nights, future reservations, points, etc.
Edit: Just received another response, stating that the number I was given in the previous email (XXX) was wrong, and I should keep using number ZZZ.
Last edited by dimramon; Sep 29, 2018 at 2:24 pm
Oct 1, 2018 | 5:09 pm
#25
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,436
Another SPG fail. Right now only 1/5 SPG hotel had my status correct. This is beginning to get really annoying, frankly. Perhaps I am unlucky, but also 6 weeks into the merger and hotels still can't figure out they need to update their systems? Pathetic.