Originally Posted by
dimramon
I've had a couple of occasions now where my status was not showing when I checked it.
For instance, on 1-2 occasions, they had to look at a "different" screen to figure out my status.
I'm not sure if it's an IT problem or what it could be.
On my last 11 stays, it seems like the hotel did recognise my status without issue.
At the start of the trip I have 78 nights on my SPG and 0 nights on my Ritz Carlton Rewards.
That will make me Platinum Premier after merge.
1st stay is at St Regis Singapore on 18/8 right when they have system down.
The FDC recognise me as SPG PLT
2nd stay is at Al Maha. Again recognised as SPG PLT.
The reservation was made under my old SPG number and their system correcty show my new SPG number
3rd stay, Westin Mina Seyahi, as above.
I merge my SPG and RCR account during this stay. And due to my mistake, my RCR account become the main account.
4th and 6th, St Regis San Francisco. Fdc thank me for being Platinum member but I did get SPG PLTP key sleeve.
Folio shows my old SPG number but stays posted without issue few days later
5th The Cosmopolitan of Las Vegas. Booked use Vacations by Marriott using my RCR account number.
Recognised as platinum by FDC
7th, Residence Inn Anaheim, Their welcome list for the day show me as PLT P correctly.
8th US Grant ... greeted as PLT and receive PLTP sleeve
9th W Hollywood as above with no upgrade
Qualified as PLTPA after this stays but take few days for the system to catch up.
10th The Ritz Carlton Ras Al Khaimah Al Hamra, Greeted as PLT and got black Ritz Carlton key sleeve
11th back to St Regis Singapore. Greeted as PLT but receive PLTP sleeve.
(Status updated to PLTPA)
I got the impression FDC just say "Thank you for being Platinum member" to all PLT and PLTP and even PLTPA
And since some hotels transitioning to the new system in these months, I guess some FDC might not get used with new systems code yet.