EuropeanPete

That's a very hotel-focused interpretation of the T&C's. What it would be saying is that you can have either the guaranteed upgrade or the guaranteed late stay - elites shouldn't expect to be able to stack both (as those of us from the SPG side have been used to doing for years). Of course hotels and Marriott have the option to do this, but it would be a major devaluation of the elite value proposition, and the question is whether they really want to do so.

sbrower

You are being dishonest. My post was about denying upgrades based on their not being available (for someone requesting late checkout). And there IS an "availability" restriction on upgrades.

I get that you are trying to make a point. And I understand your point. But you lose ground on your strict interpretation if you don't deal with other points that are also in the contract.

GoPhils

I get it, SPG was the best company in the history of mankind, but they don't exist anymore. And upgrades aren't guaranteed. If someone is granted a late checkout in a suite, then they are potentially creating an availability issue for the person checking in the next day, so it's kind of a lose-lose situation for the hotel. I just feel a little bad for this hotel because they gave a complimentary suite upgrade to someone that booked the lowest available room, and despite not giving the late checkout, tried to make accommodations, and yet ended up with an official complaint to Marriott. If they had just not given the upgrade in the first place (which was never required) then they probably wouldn't be in that situation.

Maybe there should be some sort of compromise where suites (not any upgrade because then hotels would pull the "we upgraded you to a room with 2 more square feet!" line) are guaranteed 2PM checkout or something...

kaizen7

Its not an easy situation as if we rely on T&C then Dave is correct.
Upgrade and late checkout is not related and hotel supposedly made the upgraded room/suite available until 4pm for platinums and above

But then again it will lock hotels limited suite into 4pm and potentially pissing off next guest.

Unfortunately this exact scenario is used by the hotels (not necessarily hotel De Berri) when the room/suite is not ready at 3pm when members check in

From my limited suite upgrade this year, I never been rejected from 4pm checkout from the upgraded suite.

The hotel solution of giving another room for member to stay in lieu of their suite is good alternative in my opinion.

shimps1

I am currently sitting in my room at Hotel Blackhawk in Davenport, IA, after being a bit taken aback at check in, when I was told that the latest I could check out was noon tomorrow, since they "are sold out."

As a Platinum Elite, I thought late check out was a guaranteed benefit? This is an Autograph Collection hotel.

I know there is a list of hotels somewhere that are exempt from this rule, but I don't think this one in tiny Davenport Iowa is on that list. Can anyone provide that for me?

I was also a bit disappointed when at check in I was offered "points, or breakfast" as my welcome offer..... This hotel does not have a lounge, so my understanding is I should get the Welcome Points, as well as breakfast, correct?

The correct course of action is to request $100 at check out for a failure to deliver 4PM late check out, correct? Or am I off base here?

MSPeconomist

As an Amb/LTT, my most recent autograph collection stay told me at check in that I would get 1,000 points as my welcome amenity plus 750 per day because they don't have a lounge. No restaurant breakfast was offered. I'm waiting to see what points post, then I plan to contact my Ambassador.

uibd

I can answer the points part for you. They aren't talking about the welcome gift points. You can either get points or breakfast for each day of your stay. You can actually get the breakfast vouchers and return the unused ones to get to points for those particular days.

I'm not sure if it qualifies as a convention hotel. It is directly connected to the convention center so it very well might fall under that. I've never had an issue getting late check-out there.

On a side note, the hotel itself is pretty great.

shimps1

Got it, I must have misunderstood the clerk, as I said "Shouldn't I get both?" to his question of "points or breakfast?" I guess I'm in the wrong there. This is actually my first time checking in as a PLT.

I will see if there are other opinions on the late check out. My wife is traveling with me for work, and I was kind of counting on it to give her a home base tomorrow.

Tanic

You are correct that at a Plat they must grant you 4pm Late Checkout upon request. Unfortunately the bonvOY Guarantee is toothless and there is no penalty to the hotel for blowing off a guest. Talk to the GM.

bonvOY T&C 4.3.c.v.

Resorts and Convention Hotels

Marriott Bonvoy Lurker II

Platinum Elite Members and above may check out as late as 4 p.m. local time of the Participating Property. Members can request late checkout when making a reservation through central reservations, at check-in, via the mobile app (where available) or at any time during their stay. This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design Hotels, where it is based upon availability. Marriott Vacation Club, Marriott Grand Residence Club, and Vistana properties are excluded from this benefit.

Please PM us your name, contact way, confirmation number so we can follow up for you.

Best Regards,

Abbey Liu

Specialist, Social Media
Marriott International
[email protected]

Kacee

Sort of. If there is no lounge, you are entitled to a choice of either continental breakfast or 750 points per day. Separate and apart from that, you are also entitled to a welcome amenity of either 1000 points or a $10 food and beverage credit.

If the property did not offer you a welcome amenity, that is a violation of the guaranty and they owe you $100.

MSPeconomist

As I posted above, I was offered points and points, no choice of breakfast or the $10 F&B credit.

Intl359Widget

It’s interesting to see inconsistency across the brands. I won’t name this property but I needed a late check out of 21:00 and offered to pay additional money for the late check out. The manager on duty informed me that the hotel wasn’t full but if I was willing to consolidate three rooms into one for the late check out request, he would be happy to offer it to us on the house.

The original plan was for my colleagues to check out at 4pm and use our room so it all worked out in the end.

jrich7970

So, I am now in the situation that Dave was in a month or so back. Got upgraded with SNAs, and was told at the FD, about 1/2 hour ago, that they do not have late checkout for suites *at all* (her emphasis). This hotel does happen to be across the street from a convention center, but is not a "convention hotel", what ever that is. I have stayed here many many times over the last four years, have requested, and been given, a 4 PM checkout quite frequently. Every time, actually, for the last two years I'm sure, even a suite once.

So, I'm calling ......... And it's not like I'm asking day of checkout and they might be expecting to give my room away. I asked as I checked in. Oh, also, the mobile app let me put 4 PM in a few hours ago, and I screenshotted that, but I doubt that will get me anywhere.

In reality, it I had somewhere to stay in town (like an office), I would be OK.

I could always camp out in the lounge for five hours I suppose.

I'll have to chat with the manager tomorrow. But I'm not holding out any hope.

What bugs me the most about this (other than some idiot at the front desk), is if they were going to deny me late checkout, it would have been nice if they let me know earlier. Then I would have scheduled my transportation back home around that. Instead of scheduling it around 4 PM.

yyzflyer

I had a very similar experience, posted in the "Hotels in Montreal" thread, although at least I was advised at check-in with the exact same wording noted in the quote. My options were accept the SNA and check out by noon or downgrade to the room I booked and check out at 4 pm. I chose the latter, since I really needed 4 pm. They said the SNA would be credited back to my account... still waiting, but it's unlikely I'm going to need it anyway.