Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Aug 25, 2019, 12:20 am
#2266
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
My NC is extended.... sort of. I called asking the rep to make a reservation using a travel package certificate for 10/9-10/16 (3.5 weeks pass the NC expiration date) and she was able to do that. I was put on hold quite a bit since the rep didn't know how to attach the travel package certificate. I didn't mention the certificate was a NC or it was expiring on 9/14... just played dumb, and it worked! I'm super happy about it!
Arent you allowed to use the certificate for stays beyond the expiration - so long as it is attached prior to the expiration?
I have a reservation coming up where the stay is 3 days after the cert expiration, and I've already attached the certificate and so far everything seems fine
Just checking if I will have any troubles
I have a reservation coming up where the stay is 3 days after the cert expiration, and I've already attached the certificate and so far everything seems fine
Just checking if I will have any troubles
i hope i dont see another debate related to "show me the T&C" circus and take up hundreds of pages in arguments. IMHO, i would not risk it. and as other have said, call, take screenshots, and do whatever is comfortable. but if u get bonvoyed, dont complain. ive heard u may get nuked when you check out and ur told to pay the entire bill vs free because the cert is no longer valid when you settle the folio which is on checkout date (ie after cert expired). meaning u need a valid cert to "pay" the bill.
Last edited by GundamWing01; Aug 25, 2019 at 1:44 am
Aug 25, 2019, 12:48 am
#2267
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
i would not trust ur transaction. not even for a sec. as you already know, this game is all about bending the rules and exploiting loopholes. if youre willing to risk it and ur stay is not too important (eg honeymoon), then game on. otherwise, dont be surprised if crap hits the fan 3.5 weeks before ur stay.
no. this is "not allowed". stays must be completed prior to the cert expiration date, but its YMMV in practice. otherwise, you can attach a cert for a stay many months after the cert expires to keep it "live". def not.
i hope i dont see another debate related to "show me the T&C" circus and take up hundreds of pages in arguments. IMHO, i would not risk it. and as other have said, call, take screenshots, and do whatever is comfortable. but if u get bonvoyed, dont complain. ive heard u may get nuked when you check out and ur told to pay the entire bill vs free because the cert is no longer valid when you settle the folio which is on checkout date (ie after cert expired). meaning u need a valid cert to "pay" the bill.
no. this is "not allowed". stays must be completed prior to the cert expiration date, but its YMMV in practice. otherwise, you can attach a cert for a stay many months after the cert expires to keep it "live". def not.
i hope i dont see another debate related to "show me the T&C" circus and take up hundreds of pages in arguments. IMHO, i would not risk it. and as other have said, call, take screenshots, and do whatever is comfortable. but if u get bonvoyed, dont complain. ive heard u may get nuked when you check out and ur told to pay the entire bill vs free because the cert is no longer valid when you settle the folio which is on checkout date (ie after cert expired). meaning u need a valid cert to "pay" the bill.
Aug 25, 2019, 4:27 am
#2268
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
This doesn't make any sense! The entire reservation must fall within the certificate validity dates. If a reservation completes outside the certificate validity dates, the certificate cannot be attached! Consequently, "whether attached or not" is erroneous.
If @aujusco has an attached certificate then it must have been extended. For ease of mind, I would call to confirm that the certificate is attached and is valid for the entire duration of the stay.
James
Aug 25, 2019, 6:56 am
#2269
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Yes, this was the exact answer I received from Marriott. And Marriott was very firm that they won't "extend" it since it was "extended" one before. Definitely make sure all is good before your trip. No one likes the last minute surprise.
Aug 25, 2019, 7:09 am
#2270
Join Date: May 1998
Posts: 6,790
This doesn't make any sense! The entire reservation must fall within the certificate validity dates. If a reservation completes outside the certificate validity dates, the certificate cannot be attached! Consequently, "whether attached or not" is erroneous.
If the CSR is attaching the certificate then it must be extended to include at least the last day of the reservation it is attaching to.
If @aujusco has an attached certificate then it must have been extended. For ease of mind, I would call to confirm that the certificate is attached and is valid for the entire duration of the stay.
James
Aug 25, 2019, 7:59 am
#2271
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
This is what this thread has been promoting. We all want the Marriott CSRs to make mistakes and we benefit from. If the CSR follows its own policy strictly, then we cry foul claiming mis-treated. The trend is that Marriott CSRs have been doing a better job following its policy (T&C) and fewer mistakes and exceptions were given.
Aug 25, 2019, 10:13 am
#2272
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
The system allowed a CSR to "not do it right" when upgrading a certificate. The system will not allow a CSR to "not do it right" when attaching a certificate to a reservation.
Just as I said before, for peace of mind, call!
James
Aug 25, 2019, 10:44 am
#2273
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
While there are certainly those who wanted to take advantage of the incompetence of some CSRs, others simply wanted to know what the rules were and when a CSR's help was needed to have things done correctly. If Marriott had stated the actual conversion rates for OCs to NCs a couple of months in advance, most of the discussion on this site and others about travel certificates would never have taken place. Because of the lack of clarity, some people were able to change categories when they shouldn't have been permitted to do so and others who had OC6s or OC8s which "may have been eligible to upgrade" were limited to the lower category.
For NCs, thanks to a Lurker, we now now that they can be used on any date before expiration. If a Lurker, or even better Marriott T&Cs, told us if the life of an NC can be extended for an additional period of time, there would be little to debate about hotel awards.
For NCs, thanks to a Lurker, we now now that they can be used on any date before expiration. If a Lurker, or even better Marriott T&Cs, told us if the life of an NC can be extended for an additional period of time, there would be little to debate about hotel awards.
Aug 25, 2019, 2:46 pm
#2274
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
I do not think this is the case. Marriott has made it very clear that, the NC can't be upgraded; NC can only be refunded 5,000 points if cancelled. But people still do not believe it and keep asking for exceptions.
Aug 25, 2019, 2:56 pm
#2275
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Aug 25, 2019, 3:23 pm
#2277
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
I have seen many posts about upgrading old certificates, but I don't remember anyone claiming to have done so with the new ones. Perhaps it is more common than I realize, but I don't recall many people stating that they tried to upgrade a NC.
Last edited by rny321; Aug 25, 2019 at 3:49 pm
Aug 25, 2019, 4:30 pm
#2278
Join Date: May 2014
Location: TUS
Posts: 69
After the rep made the reservation and I can see that online with the certificate attached, I got an email saying my OP83 is cancelled. I remember getting a similar email last year when my OP was converted to NP. So maybe the rep (and her supervisor) converted it back to OP then to NP so it's extended?
I definitely plan to keep an eye on my reservation and take screen shots, etc. to make sure it won't be cancelled.
If @aujusco has an attached certificate then it must have been extended. For ease of mind, I would call to confirm that the certificate is attached and is valid for the entire duration of the stay.
Cancellation Information
- DESCRIPTION: PARTIAL PACKAGE - 7 NIGHTS CATEGORY 1-4
- CERTIFICATE CANCELLED: XXXX7571
- CANCELLED ON: Wednesday, August 21, 2019
- REWARD CODE: QP83
I definitely plan to keep an eye on my reservation and take screen shots, etc. to make sure it won't be cancelled.
If @aujusco has an attached certificate then it must have been extended. For ease of mind, I would call to confirm that the certificate is attached and is valid for the entire duration of the stay.
Aug 25, 2019, 10:10 pm
#2279
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
After the rep made the reservation and I can see that online with the certificate attached, I got an email saying my OP83 is cancelled. I remember getting a similar email last year when my OP was converted to NP. So maybe the rep (and her supervisor) converted it back to OP then to NP so it's extended?
I definitely plan to keep an eye on my reservation and take screen shots, etc. to make sure it won't be cancelled.
Cancellation Information
- DESCRIPTION: PARTIAL PACKAGE - 7 NIGHTS CATEGORY 1-4
- CERTIFICATE CANCELLED: XXXX7571
- CANCELLED ON: Wednesday, August 21, 2019
- REWARD CODE: QP83
I definitely plan to keep an eye on my reservation and take screen shots, etc. to make sure it won't be cancelled.
I think it is more policy than procedure.
If you want to further investigate, I would call and ask the CSR what the expiry date is on the attached certificate indicating you would like to know in case your plans change and you need to cancel your reservation.
James
Aug 26, 2019, 6:45 am
#2280
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Perhaps those who have tried to extend the life of their certificates could post their results in the Wiki.