Warning - do not cancel SPG points bookings yet
Aug 28, 2018, 4:06 pm
#46
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
oh hmmmm
so they adjust to what the rate would be now w new currency...
so heres my issue
i booked three 64k rooms at a property that isnt even avail for points right now it’s so busy. What will I get back? 192 or some weird number less that equates to something they actually dont even have available?
It is not that hard to figure out. Whatever "premium" costs would just be x3 to compare with whatever "premium" cost is now - if the former is higher you get a refund on that as well.
When it is manually reviewed and handled, it really is NOT that hard to figure out. You can get a ballpark figure yourself just compare the old chart versus the new chart. That way you would have an idea what your refund should be.
Aug 28, 2018, 4:07 pm
#47
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
so they adjust to what the rate would be now w new currency...
i booked three 64k rooms at a property that isnt even avail for points right now it’s so busy. What will I get back? 192 or some weird number less that equates to something they actually dont even have available?
i booked three 64k rooms at a property that isnt even avail for points right now it’s so busy. What will I get back? 192 or some weird number less that equates to something they actually dont even have available?
Aug 28, 2018, 4:29 pm
#48
Join Date: Nov 2011
Posts: 147
My Ambassador emailed me today to say I would get my refunded 90K points in the next 48 hours for my upcoming StR San Francisco 3 night stay.
She also emailed me to say I would be refunded my other points on upcoming stays in late Sept/Oct and beyond sometime in the next 7 days.
Sounds good to me.
She also emailed me to say I would be refunded my other points on upcoming stays in late Sept/Oct and beyond sometime in the next 7 days.
Sounds good to me.
Aug 28, 2018, 4:30 pm
#49
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Were your awards for base level rooms? My question is how they'll treat premium room awards booked with SPG. I notice in the transition my activity now has two line items for every hotel I redeemed into a premium rooms (one for the base redemption plus an upgrade cost). I'm hoping they simply replace the certificate (as Marriott folks have previously described it) for the base redemption and leave the upgrade fee alone... or just refund the base difference. But I hedged my bet and also redeemed a base room for every one of my reservations. But I'm anxious to clean these up.
Aug 28, 2018, 5:14 pm
#51
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Base rate + Premium, paid with SPG pts.
When canceled, said refund would be converted to Points at 3x - either into your SPG account if you haven't combined 2 accounts or to the survivor of the combined accounts (you get an option to choose whether you want to keep the marriott or the spg which actually gets a new number so I dont see the point on keeping it because it is a new account no matter what. It seems people who chose to keep their marriott accounts have less issues on the combined accounts.
Very basic math. The refund is not coming back automatically is because the system is not integrated well. It will get sorted out but it will take time.
Aug 28, 2018, 5:26 pm
#52
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
I wish Starriott would eliminate the nonsense with the certs that must be attached to reservations and just directly deduct the cost in points from our accounts. It's so much easier.
Aug 28, 2018, 6:32 pm
#53
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,169
It is, but then we would lose the benefit to book award stays w/o having points in one's account...
Aug 28, 2018, 8:04 pm
#54
Join Date: Apr 2005
Programs: Starwood:Lifetime Platinum, Air Canada:Basic, Asiana:Lifetime Diamond Plus, ANA: Basic
Posts: 980
Aug 29, 2018, 1:43 pm
#55
Join Date: Aug 2018
Programs: Marriott, Hilton, IHG, Best Western, Air Canada, Westjet
Posts: 3
I was told minutes ago that there is no ETA for the points from my cancelled Westin Fort Lauderdale Beach Resort to be back in my Marriott Rewards account. Previously I was told 7 to 10 day from cancellation. Before the "merger" it took minutes for points to be returned.
It looks like they have no clue when things will be fixed!
It looks like they have no clue when things will be fixed!
Aug 29, 2018, 1:50 pm
#56
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I was told minutes ago that there is no ETA for the points from my cancelled Westin Fort Lauderdale Beach Resort to be back in my Marriott Rewards account. Previously I was told 7 to 10 day from cancellation. Before the "merger" it took minutes for points to be returned.
It looks like they have no clue when things will be fixed!
It looks like they have no clue when things will be fixed!
So there is progress, even if it seem glacial.
I still am awaiting my refund points for canceled award bookings at StR Bal Barbour in Oct and StR Bahia Beach in Feb (both rebooked with the new reduced 60K/night award rate). Perhaps they are prioritizing Ambassador/elite status guests, but they seem to be prioritizing reservations that are closer, too.
Last edited by bhrubin; Aug 29, 2018 at 2:52 pm
Aug 29, 2018, 1:56 pm
#57
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
I was told minutes ago that there is no ETA for the points from my cancelled Westin Fort Lauderdale Beach Resort to be back in my Marriott Rewards account. Previously I was told 7 to 10 day from cancellation. Before the "merger" it took minutes for points to be returned.
It looks like they have no clue when things will be fixed!
It looks like they have no clue when things will be fixed!
On the other hand I am baffled by the fact that the worlds largest hotel chain with presence and expertise all over the planet that certainly has large IT departments with the latest equipment and technology and has has been planning this for at least a couple of years hasn’t figured out a system by now.
They can certainly take your points right away so it always confuses me as to why, in 2018, things can’t be refunded right away too.
And yet, they continue to market and put forth the fact they offer great points benefits and the ability to use them with greater ease in one big happy program.
if you frame it in this fashion then maybe they should be giving you something extra back for your trouble once they get it sorted out.
I know I would if it were my company.
Aug 29, 2018, 4:08 pm
#59
Join Date: Nov 2010
Posts: 787
Aug 29, 2018, 4:11 pm
#60
Join Date: Feb 2015
Posts: 188