Warning - do not cancel SPG points bookings yet
Aug 29, 2018, 4:21 pm
#61
Join Date: Nov 2010
Posts: 787
I cancelled the 19th, and combined on the first day as well, though the combine did not work and I did it again when they reopened the ability to on the 20th or 21st I think.
Aug 29, 2018, 4:24 pm
#62
Join Date: Feb 2015
Posts: 188
maybe they're doing it manually, in the order things were cancelled? Not sure how they are actually doing things, but everything seems to be a slow roll out, one person at a time. I know I got my Amex CC points posted a couple days ago, but my dad's still haven't posted.
Aug 29, 2018, 4:25 pm
#63
Join Date: Nov 2010
Posts: 787
On some level I can understand glitches and merging things between different companies and different websites and different systems.
On the other hand I am baffled by the fact that the worlds largest hotel chain with presence and expertise all over the planet that certainly has large IT departments with the latest equipment and technology and has has been planning this for at least a couple of years hasn’t figured out a system by now.
They can certainly take your points right away so it always confuses me as to why, in 2018, things can’t be refunded right away too.
And yet, they continue to market and put forth the fact they offer great points benefits and the ability to use them with greater ease in one big happy program.
if you frame it in this fashion then maybe they should be giving you something extra back for your trouble once they get it sorted out.
I know I would if it were my company.
In my case, I missed the opportunity to book overwater villa at St Regis maldives when it was 85k ...and I'm concerned I won't even be able to get the garden villa for my dates. Both were available when the merger happened, and I missed out because of their glitch. Not overly impressed to say the least!
Aug 29, 2018, 4:31 pm
#64
Join Date: Nov 2010
Posts: 787
I got my CC points yesterday. I also tried a membership rewards transfer of 1k for a test, and those points transferred over in less than 24 hours, which was surprising given the cluster that is going on right now.
Aug 29, 2018, 4:31 pm
#65
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
The problem doesn't seem to apply to new reservations. I booked and cancelled a points reservation from my SPG account today, and the points were returned immediately.
I have another pre-merger reservation that I am hesitating to cancel right now. Does anyone know if it's safe to cancel?
I have another pre-merger reservation that I am hesitating to cancel right now. Does anyone know if it's safe to cancel?
Aug 29, 2018, 4:34 pm
#66
Join Date: Feb 2015
Posts: 188
The problem doesn't seem to apply to new reservations. I booked and cancelled a points reservation from my SPG account today, and the points were returned immediately.
I have another pre-merger reservation that I am hesitating to cancel right now. Does anyone know if it's safe to cancel?
I have another pre-merger reservation that I am hesitating to cancel right now. Does anyone know if it's safe to cancel?
Aug 29, 2018, 4:35 pm
#67
Join Date: Apr 2005
Programs: Starwood:Lifetime Platinum, Air Canada:Basic, Asiana:Lifetime Diamond Plus, ANA: Basic
Posts: 980
I think those impacted definitely need to seek something for the trouble.
In my case, I missed the opportunity to book overwater villa at St Regis maldives when it was 85k ...and I'm concerned I won't even be able to get the garden villa for my dates. Both were available when the merger happened, and I missed out because of their glitch. Not overly impressed to say the least!
In my case, I missed the opportunity to book overwater villa at St Regis maldives when it was 85k ...and I'm concerned I won't even be able to get the garden villa for my dates. Both were available when the merger happened, and I missed out because of their glitch. Not overly impressed to say the least!
Aug 29, 2018, 4:37 pm
#68
Join Date: Feb 2015
Posts: 188
I think those impacted definitely need to seek something for the trouble.
In my case, I missed the opportunity to book overwater villa at St Regis maldives when it was 85k ...and I'm concerned I won't even be able to get the garden villa for my dates. Both were available when the merger happened, and I missed out because of their glitch. Not overly impressed to say the least!
In my case, I missed the opportunity to book overwater villa at St Regis maldives when it was 85k ...and I'm concerned I won't even be able to get the garden villa for my dates. Both were available when the merger happened, and I missed out because of their glitch. Not overly impressed to say the least!
Aug 29, 2018, 4:42 pm
#69
Join Date: Nov 2010
Posts: 787
If it is system wide, doesn't it mean no one else is getting on the deal also? So if other's can't book them as well, then it's not like some other member manage to took those rooms with points. If someone willing to paid the room with cash, there isn't much to complain.
Aug 29, 2018, 4:44 pm
#70
Join Date: Nov 2010
Posts: 787
To make matters worse, they have 4 garden villas but have 10 available online now. So there could be 10+ hoping to do the same...not sure if they're gaming things, or what is going on.
Aug 29, 2018, 4:54 pm
#71
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
I think those impacted definitely need to seek something for the trouble.
In my case, I missed the opportunity to book overwater villa at St Regis maldives when it was 85k ...and I'm concerned I won't even be able to get the garden villa for my dates. Both were available when the merger happened, and I missed out because of their glitch. Not overly impressed to say the least!
In my case, I missed the opportunity to book overwater villa at St Regis maldives when it was 85k ...and I'm concerned I won't even be able to get the garden villa for my dates. Both were available when the merger happened, and I missed out because of their glitch. Not overly impressed to say the least!
Aug 29, 2018, 5:13 pm
#73
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
paper trail helps your plea
https://www.elliott.org/company-contacts/marriott/
Aug 29, 2018, 6:02 pm
#74
Join Date: Jun 2015
Posts: 84
I received the points back for my canceled SPG award reservation. Reservation was booked on 8/9, canceled 8/18, both online. Merged accounts yesterday. Only Gold status.
However, my wife (Plat) still hasn't received points back from her canceled SPG award reservations. She had two award stays (one booked over the phone, one online) both made on 8/7. Canceled the phone reservation over the phone on 8/18 and the online reservation on 8/21. We merged her accounts a few days before I did mine.
However, my wife (Plat) still hasn't received points back from her canceled SPG award reservations. She had two award stays (one booked over the phone, one online) both made on 8/7. Canceled the phone reservation over the phone on 8/18 and the online reservation on 8/21. We merged her accounts a few days before I did mine.
Aug 29, 2018, 6:48 pm
#75
Join Date: Nov 2010
Posts: 787
I received the points back for my canceled SPG award reservation. Reservation was booked on 8/9, canceled 8/18, both online. Merged accounts yesterday. Only Gold status.
However, my wife (Plat) still hasn't received points back from her canceled SPG award reservations. She had two award stays (one booked over the phone, one online) both made on 8/7. Canceled the phone reservation over the phone on 8/18 and the online reservation on 8/21. We merged her accounts a few days before I did mine.
However, my wife (Plat) still hasn't received points back from her canceled SPG award reservations. She had two award stays (one booked over the phone, one online) both made on 8/7. Canceled the phone reservation over the phone on 8/18 and the online reservation on 8/21. We merged her accounts a few days before I did mine.