Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Sep 15, 2018, 11:52 am
#721
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
It seems safe to combine them, but there are a few points noone addressed. It’s clear that if you’ve achieved PLT in both programs in the same year, you get 2 years forward lifetime status. It’s also clear that for 2018 if you achived status in both programs before the merger, the same applies. What about people reaching plat in either or both programs now? My guess if you combine before next year, you’llnget a single year towards lifetime, as it will be “a single account in a single program” at the end of year.
Sep 15, 2018, 12:17 pm
#722
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
It seems safe to combine them, but there are a few points noone addressed. It’s clear that if you’ve achieved PLT in both programs in the same year, you get 2 years forward lifetime status. It’s also clear that for 2018 if you achived status in both programs before the merger, the same applies. What about people reaching plat in either or both programs now? My guess if you combine before next year, you’llnget a single year towards lifetime, as it will be “a single account in a single program” at the end of year.
Sep 15, 2018, 12:35 pm
#723
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,295
I am also affected by a post-merger reduction of lifetime nights stayed, in my case from 580 (as it showed on the website after I merged accounts) to 566 this week. I called Marriott, spoke to an agent who said she would "investigate", and after ~35min on hold, the call disconnected. 
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Sep 15, 2018, 12:58 pm
#724
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,712
I’m bored of this integration taking forever to smooth out. I’ve had to file four missing stay requests for three stays around 8/18 and one from early September [despite the hotel having all of my details], whereas in the four+ years I’ve been an SPG member I’ve only ever filed for one missing stay. Grr.
Come on, Marriott, we’re about to hit a month and there’s no end to the merger madness in sight.
khabah
Come on, Marriott, we’re about to hit a month and there’s no end to the merger madness in sight.
khabah
Sep 15, 2018, 1:02 pm
#725
Join Date: May 2011
Posts: 5,814
Interesting they use Microsoft Office 365 (for atleast their e-mail).
Sep 15, 2018, 1:23 pm
#726
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
I’m bored of this integration taking forever to smooth out. I’ve had to file four missing stay requests for three stays around 8/18 and one from early September [despite the hotel having all of my details], whereas in the four+ years I’ve been an SPG member I’ve only ever filed for one missing stay. Grr.
Come on, Marriott, we’re about to hit a month and there’s no end to the merger madness in sight.
khabah
Come on, Marriott, we’re about to hit a month and there’s no end to the merger madness in sight.
khabah
Sep 15, 2018, 1:36 pm
#727
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
I’m bored of this integration taking forever to smooth out. I’ve had to file four missing stay requests for three stays around 8/18 and one from early September [despite the hotel having all of my details], whereas in the four+ years I’ve been an SPG member I’ve only ever filed for one missing stay. Grr.
Come on, Marriott, we’re about to hit a month and there’s no end to the merger madness in sight.
khabah
Come on, Marriott, we’re about to hit a month and there’s no end to the merger madness in sight.
khabah
Sep 16, 2018, 12:11 am
#729
Join Date: Oct 2005
Posts: 102
I see the following in my app yet my lifetime status is only listed as platinum elite versus platinum premiere elite. I called the help line and after 45 minutes was informed by an agent that since I was legacy SPG should thought it would not post tot why lifetime status until 12/31/18. I asked her to check to confirm that she put me on hold for ten minutes and then hung up on me. Has anyone else had a similar issue with their lifetime status. P.S. I clearly spend too much time in hotels
Sep 16, 2018, 12:20 am
#730
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,712
In any case, it'd be nice to finally have some consistency and settle into business-as-usual with the integration fully behind us
khabah
Sep 16, 2018, 12:53 am
#731
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
My last stays :
StR SG, StR SF, Al Maha, Westin Mina Seyahi, US Grant, and W Hollywood all use my old (11 digit) SPG numbers and the stays already posted now.
Although Al Maha stays is not yet recorded in account activity.
Residence Inn Anaheim, The Cosmopolitan of Las Vegas, and The Ritz-Carlton Al Hamra was made with my Ritz Carlton Reward (my current post merge membership number) and their stays also posted ... wit the exception of Ritz-Carlton stays somehow still not yet posted
But since the account activity still in a mess, its quite dificult to track which stays posted and which one is not.
And having 6, 2 nights stays back to back make recognising which stays posted and which not is even more difficult.
StR SG, StR SF, Al Maha, Westin Mina Seyahi, US Grant, and W Hollywood all use my old (11 digit) SPG numbers and the stays already posted now.
Although Al Maha stays is not yet recorded in account activity.
Residence Inn Anaheim, The Cosmopolitan of Las Vegas, and The Ritz-Carlton Al Hamra was made with my Ritz Carlton Reward (my current post merge membership number) and their stays also posted ... wit the exception of Ritz-Carlton stays somehow still not yet posted
But since the account activity still in a mess, its quite dificult to track which stays posted and which one is not.
And having 6, 2 nights stays back to back make recognising which stays posted and which not is even more difficult.
Sep 16, 2018, 7:02 am
#732
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I see the following in my app yet my lifetime status is only listed as platinum elite versus platinum premiere elite. I called the help line and after 45 minutes was informed by an agent that since I was legacy SPG should thought it would not post tot why lifetime status until 12/31/18. I asked her to check to confirm that she put me on hold for ten minutes and then hung up on me. Has anyone else had a similar issue with their lifetime status. P.S. I clearly spend too much time in hotels
Sep 16, 2018, 10:26 am
#733
Join Date: Oct 2005
Posts: 102
Yes, it's frustrating, but how I understand it's going to work. In the original announcement only MR LTPs were going to be grandfathered into LTPP status. Only after a fair amount of outrage did Marriott give in and offered LTPP to others, but this would only happen one time in January with a sweep of accounts. My money is on they don't have that process worked out and won't be surprised if it's not delayed (we've seen how they handled the merge). I too am among those making LTPP with combined data. I am only 10 nights away from making MR LTP (and six from SPG LTP, not that counts for anything), so I am still contemplating pushing for the 10 nights just to make sure there is no changes to the rules after it's too late to take a different route.
Sep 16, 2018, 3:46 pm
#734
Join Date: Dec 2007
Location: Canada
Posts: 1,511
I’m bored of this integration taking forever to smooth out. I’ve had to file four missing stay requests for three stays around 8/18 and one from early September [despite the hotel having all of my details], whereas in the four+ years I’ve been an SPG member I’ve only ever filed for one missing stay. Grr.
Come on, Marriott, we’re about to hit a month and there’s no end to the merger madness in sight.
khabah
Come on, Marriott, we’re about to hit a month and there’s no end to the merger madness in sight.
khabah