Vacations by Marriott
Aug 13, 2021 | 12:31 pm
#61
Join Date: Aug 2021
Programs: Bonvoy
Posts: 1
Still waiting
To me this is misleading and false advertising and could result in a class-action lawsuit. My confirmation email even said "earn bonvoy points" right on it.....
NEVER AGAIN
Aug 13, 2021 | 1:06 pm
#62
Join Date: Mar 2021
Programs: Bonvoy Titanium; Hyatt Globalist
Posts: 22
I found this thread as I have been on hold for 2 hours trying to fix this. I stayed 6 nights in costa rica in july, packaged to make my life easier. I did not get any extra amex points *we're talking 6x 4k* and im still fighting for my nights. No one can give me a straight answer and i just get pushed around. This also will affect my titanum status for the year.
To me this is misleading and false advertising and could result in a class-action lawsuit. My confirmation email even said "earn bonvoy points" right on it.....
NEVER AGAIN
To me this is misleading and false advertising and could result in a class-action lawsuit. My confirmation email even said "earn bonvoy points" right on it.....
NEVER AGAIN
Oct 26, 2021 | 11:28 pm
#63
Join Date: Oct 2021
Programs: Marriott Bonvoy Platinum Elite
Posts: 2
Hi Jenn did you finally get the points and night credits? I have the same situation with Vacation by Marriott on April which has passed 6 months and still have not got the credits. What I got is this email:
--------------------
Due to Covid-19, there may be delays in the posting of this stay, I do apologize. You can call 1 (866) 814-6901 Monday - Friday 8:00 a.m.- 8:00 p.m. CT or Saturday/Sunday 8:00 a.m. - 4:00 p.m. CT for more information as to when the stay may be posted.
Best Regards,
Mxxxxxx
Guest Experience Assistance Team
----------------------
--------------------
Due to Covid-19, there may be delays in the posting of this stay, I do apologize. You can call 1 (866) 814-6901 Monday - Friday 8:00 a.m.- 8:00 p.m. CT or Saturday/Sunday 8:00 a.m. - 4:00 p.m. CT for more information as to when the stay may be posted.
Best Regards,
Mxxxxxx
Guest Experience Assistance Team
----------------------
Oct 27, 2021 | 11:13 am
#64
Join Date: Mar 2021
Programs: Bonvoy Titanium; Hyatt Globalist
Posts: 22
Hi Jenn did you finally get the points and night credits? I have the same situation with Vacation by Marriott on April which has passed 6 months and still have not got the credits. What I got is this email:
--------------------
Due to Covid-19, there may be delays in the posting of this stay, I do apologize. You can call 1 (866) 814-6901 Monday - Friday 8:00 a.m.- 8:00 p.m. CT or Saturday/Sunday 8:00 a.m. - 4:00 p.m. CT for more information as to when the stay may be posted.
Best Regards,
Mxxxxxx
Guest Experience Assistance Team
----------------------
--------------------
Due to Covid-19, there may be delays in the posting of this stay, I do apologize. You can call 1 (866) 814-6901 Monday - Friday 8:00 a.m.- 8:00 p.m. CT or Saturday/Sunday 8:00 a.m. - 4:00 p.m. CT for more information as to when the stay may be posted.
Best Regards,
Mxxxxxx
Guest Experience Assistance Team
----------------------
On August 30 (exactly 5 months after the last night of my stay), I contacted [email protected] and they gave the same 6 months response. Then they asked me to reach out to Vacations by Marriott specialist.
(1) (866) 814-6901
https://vacations.marriott.com/service/
- Monday - Friday 8:00 a.m.- 8:00 p.m. (CT)
- Saturday/Sunday 8:00 a.m. - 4:00 p.m. (CT)
I got busy (traveling -- had two separate trips where I stayed at Marriotts) so didn't have a chance to email Vacations by Marriott
However, I guess my messages did go somewhere because on September 4th (5 months and 5 days after my stay) I did get a response [email protected] that confirmed my points were being credited. The points were so much I finally catapulted to Titanium status but it's annoying because for 5 months I didn't get to accrue the extra 25% in Bonvoy points including the stay I was on while getting this email. Well - lesson learned. I'm just glad I finally got my nights.
Hopefully these email contacts and phone numbers can be helpful to you.
Nov 7, 2021 | 6:25 pm
#65
Join Date: Oct 2021
Programs: Marriott Bonvoy Platinum Elite
Posts: 2
Hi Jenn,
Thank you for your reply, I finally got my nights and points on Nov 2nd, here is what I did:
On Oct. 30th I sent email to:
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
I got her respond on Oct. 31st said her team will look into it for me.
and on Nov. 2nd I got the nights and points into my account! Thank you!
I am so grateful for all your help.
Thank you for your reply, I finally got my nights and points on Nov 2nd, here is what I did:
On Oct. 30th I sent email to:
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
I got her respond on Oct. 31st said her team will look into it for me.
and on Nov. 2nd I got the nights and points into my account! Thank you!
I am so grateful for all your help.