Hi Jenn,

Thank you for your reply, I finally got my nights and points on Nov 2nd, here is what I did:
On Oct. 30th I sent email to:

Christina Zhou
Specialist, Social Media
Marriott International
[email protected]

I got her respond on Oct. 31st said her team will look into it for me.
and on Nov. 2nd I got the nights and points into my account! Thank you!
I am so grateful for all your help.