Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Jun 8, 2018, 8:35 am
#46
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 4,990
App doesn't work either. When I try to make a reservation, it sends me to the website, which of course doesn't work.
Jun 8, 2018, 8:55 am
#47
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,241
Yup the mess of a website is broken again... can't log in.
Although, not like its very useful when it actually works due to all of the other design and interface problems with it.
Although, not like its very useful when it actually works due to all of the other design and interface problems with it.
Jun 8, 2018, 9:49 am
#49
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 4,990
Jun 8, 2018, 9:53 am
#50
Join Date: Jan 2011
Programs: Hyatt Globalist;Bonvoy Lifetime Titan ; Hilton DIA (amex); AA Plat
Posts: 221
CEO yesterday talking tech. Maybe start with your core website:
- Jun 08, 2018 2:30 am
https://skift.com/2018/06/08/marriot...-the-customer/
Marriott CEO Arne Sorenson, along with his fellow hotel CEOs are right: It’s not the “disruptors” like Airbnb that are the biggest threat, but the already established tech giants like Amazon, Google, Facebook, Tencent, Alibaba, and others that are the real competition for the hotel industry.
— Deanna Ting
When asked this week about competing with technology platforms like Google, Amazon and Facebook, Marriott International CEO Arne Sorensen described the situation in battle-like terms.
“I think we are in an absolute war for who owns the customer,” Sorenson said. “It’s a long-term war, and ‘long term’ in digital space might be a few years.”
Sorensen was part of a CEO panel that was one of the most talked-about sessions at this week’s NYU International Hospitality Industry Investment Conference.
Marriott CEO on Tech Giants: ‘We Are in an Absolute War for Who Owns the Customer’
Deanna Ting, Skift- Jun 08, 2018 2:30 am
https://skift.com/2018/06/08/marriot...-the-customer/
Marriott CEO Arne Sorenson, along with his fellow hotel CEOs are right: It’s not the “disruptors” like Airbnb that are the biggest threat, but the already established tech giants like Amazon, Google, Facebook, Tencent, Alibaba, and others that are the real competition for the hotel industry.
— Deanna Ting
When asked this week about competing with technology platforms like Google, Amazon and Facebook, Marriott International CEO Arne Sorensen described the situation in battle-like terms.
“I think we are in an absolute war for who owns the customer,” Sorenson said. “It’s a long-term war, and ‘long term’ in digital space might be a few years.”
Sorensen was part of a CEO panel that was one of the most talked-about sessions at this week’s NYU International Hospitality Industry Investment Conference.
Jun 8, 2018, 10:44 am
#51
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Well ... making sure the website works is definitely a good start in the "ecosystem." Seriously, do they think everyone books via an app ....
Jun 8, 2018, 12:05 pm
#53
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,241
CEO yesterday talking tech. Maybe start with your core website:Marriott CEO on Tech Giants: ‘We Are in an Absolute War for Who Owns the Customer’
Deanna Ting, Skift
- Jun 08, 2018 2:30 am
https://skift.com/2018/06/08/marriot...-the-customer/
Marriott CEO Arne Sorenson, along with his fellow hotel CEOs are right: It’s not the “disruptors” like Airbnb that are the biggest threat, but the already established tech giants like Amazon, Google, Facebook, Tencent, Alibaba, and others that are the real competition for the hotel industry.
— Deanna Ting
When asked this week about competing with technology platforms like Google, Amazon and Facebook, Marriott International CEO Arne Sorensen described the situation in battle-like terms.
“I think we are in an absolute war for who owns the customer,” Sorenson said. “It’s a long-term war, and ‘long term’ in digital space might be a few years.”
Sorensen was part of a CEO panel that was one of the most talked-about sessions at this week’s NYU International Hospitality Industry Investment Conference.
Deanna Ting, Skift
- Jun 08, 2018 2:30 am
https://skift.com/2018/06/08/marriot...-the-customer/
Marriott CEO Arne Sorenson, along with his fellow hotel CEOs are right: It’s not the “disruptors” like Airbnb that are the biggest threat, but the already established tech giants like Amazon, Google, Facebook, Tencent, Alibaba, and others that are the real competition for the hotel industry.
— Deanna Ting
When asked this week about competing with technology platforms like Google, Amazon and Facebook, Marriott International CEO Arne Sorensen described the situation in battle-like terms.
“I think we are in an absolute war for who owns the customer,” Sorenson said. “It’s a long-term war, and ‘long term’ in digital space might be a few years.”
Sorensen was part of a CEO panel that was one of the most talked-about sessions at this week’s NYU International Hospitality Industry Investment Conference.
Marriott is myopically focused on the merger of their programs instead of fixing the first thing the customer sees and has to deal with when trying to make reservations and learn more about the hotels.
Jun 8, 2018, 1:20 pm
#54
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Exactly... They need to fix all of the defects that have been on the new website for over a year, and fire the millennials that designed the interface that made it look cool but dysfunctional.
Marriott is myopically focused on the merger of their programs instead of fixing the first thing the customer sees and has to deal with when trying to make reservations and learn more about the hotels.
Marriott is myopically focused on the merger of their programs instead of fixing the first thing the customer sees and has to deal with when trying to make reservations and learn more about the hotels.
I don't want to lose my upcoming customer base but the UX folks they are hiring don't remotely seem aware that the majority of business travelers are over 35 and they or their assistants make reservations from their work computers, not their phones. Additionally, we need hotels in places like ORD, CDG, LHR, EWR, not Ordu, Turkey. When we pick hotels, we don't want to hit three drop downs to pick that we want Renaissance, wait three seconds, click and Marriott, wait three seconds, click and Autograph.
It's almost as if they are testing this site on people who don't use it.
Jun 9, 2018, 8:14 pm
#55
Join Date: Jul 2001
Posts: 2,925
Jun 9, 2018, 8:55 pm
#57
Join Date: Mar 2007
Location: EWR-SEA-IAD
Programs: UA 1P MM, AS MVP G*, SPG Gold, Hyatt Plat, IHG Plat, Hilton Diamond, Marriott Gold
Posts: 977
Same, even the co.uk site is down. Keep getting the error you got when trying to book and this msg when I try to view my existing reservations:
Our server is being stubborn. Please refresh this page or try again later
Lol
Our server is being stubborn. Please refresh this page or try again later
Jun 10, 2018, 9:26 am
#59
Join Date: Aug 2011
Location: Austin
Programs: AA Platinum 4MM; Marriott Titanium; Hyatt Globalist
Posts: 324
Jun 10, 2018, 9:30 am
#60
Join Date: Feb 2013
Location: New York (Brooklyn)
Programs: Delta Gold, Marriott Lifetime Platinum, Hilton Diamond
Posts: 441
App doesnt open, I get the 504 error on the web site. As I often book future work travel on Sundays, about 20 nights will be going to Marriotts competition. Good job Marriott IT