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Marriott.com website : bugs, glitches and outages

Old Apr 10, 19, 11:57 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Jebby_ca
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:

First of all, the web assistance team has this suggestion for you:

"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.

It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.

You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."

You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.

If none of this resolves your issue(s), you can you can send an email to [email protected]e.com along with any screenshots leading up to and including the error message.

It also helps if you include the following information in your email:

-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?

Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.

If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:

-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
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Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Marriott.com website : bugs, glitches and outages

Old Jun 15, 18, 7:40 pm
  #91  
 
Join Date: Apr 2004
Programs: AA plt 2 mm, Marriott LTT, HH dia
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Originally Posted by UA-NYC View Post
Just when Marriott was making progress with sending out folios morning-of checkout too...three stays, three different brands this week, no e-mails morning of or any yet at all. Shame.
Something similar happened to me. However, I did request a printed receipt from the front desk each time. The last time, I got the email after the receipt was printed. However, for the first 2 stays, I never got an emailed receipt at all. But I have had billing issues before, so I won't leave the hotel without either a hard copy or email of my final bill.
Lizie likes this.
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Old Jun 15, 18, 7:51 pm
  #92  
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Originally Posted by jeanie View Post
Something similar happened to me. However, I did request a printed receipt from the front desk each time. The last time, I got the email after the receipt was printed. However, for the first 2 stays, I never got an emailed receipt at all. But I have had billing issues before, so I won't leave the hotel without either a hard copy or email of my final bill.
Yeah I got printed receipts from all...I don't trust Marriott IT. Been years since I took a printout from Starwood...
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Old Jun 16, 18, 2:23 am
  #93  
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Now Marriott is doing four hours of maintenance on their website. Isn't this an awful lot of down time again?

Instead of maintaining this piece of junk, they should just trash it and use the Starwood website.
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Old Jun 16, 18, 9:24 am
  #94  
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It's now four and a half hours after the four hour shutdown was supposed to end and the marriott website is still dead. I hope this is costing them a lot of money.
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Old Jun 16, 18, 9:34 am
  #95  
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Originally Posted by MSPeconomist View Post
It's now four and a half hours after the four hour shutdown was supposed to end and the marriott website is still dead. I hope this is costing them a lot of money.
Working fine for me, I just have to log in twice for it to stick
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Old Jun 16, 18, 2:18 pm
  #96  
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Originally Posted by UA-NYC View Post
Working fine for me, I just have to log in twice for it to stick
Is the typical Marriott customer supposed to know this somehow?

BTW for at least most of the outage overnight and this morning, there was nothing shown on the website to allow me to log in. That might have changed very late in the down time and very recently today I saw both the log in little box and the announcement that the website was dead being displayed simultaneously.
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Old Jun 16, 18, 7:17 pm
  #97  
 
Join Date: Nov 2010
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Originally Posted by UA-NYC View Post
Just when Marriott was making progress with sending out folios morning-of checkout too...three stays, three different brands this week, no e-mails morning of or any yet at all. Shame.
Well, we got emails quickly on the last three stays, but on two of them (both FS Marriotts) the attachments are apparently corrupt. Can't open them, can't download them, can't forward the messages.
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Old Jun 17, 18, 1:23 pm
  #98  
 
Join Date: Dec 2016
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Originally Posted by UA-NYC View Post
Yeah I got printed receipts from all...I don't trust Marriott IT. Been years since I took a printout from Starwood...
Same for me, but the way things are going I'll be taking receipts from Starwood properties from now on.
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Old Jun 19, 18, 11:34 am
  #99  
 
Join Date: May 2009
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Have they done away with the "you need X more points for an award, click here to redeem when you get them" - I need 3,000 more for an award, and it's only showing me an option to buy them right now.
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Old Jun 19, 18, 12:09 pm
  #100  
 
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Wanting to make a reservation using a CAT 1-5 cert. I can't see a way now on the website to attach the certificate instead of it pulling points. Am I just missing it?
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Old Jun 22, 18, 9:59 am
  #101  
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Can't log in

Just tried accessing my MR account and told I can't log in. States they are aware and working on resolving.
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Old Jun 22, 18, 6:00 pm
  #102  
 
Join Date: Feb 2000
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Lots of problems using Marriott Dot Bomb today. Did get a reservation booked but never got the confirmation email (important for me since that's how I organize everything via TripIt). Went back to the website and trying to 'Send email' with my reservation and when I hit submit nothing happens.. on Chrome, Edge and Internet Explorer.
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Old Jun 22, 18, 6:38 pm
  #103  
 
Join Date: Jan 2005
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Originally Posted by pitflyer View Post
Lots of problems using Marriott Dot Bomb today. Did get a reservation booked but never got the confirmation email (important for me since that's how I organize everything via TripIt). Went back to the website and trying to 'Send email' with my reservation and when I hit submit nothing happens.. on Chrome, Edge and Internet Explorer.
This has been happening for me for weeks,when I am able to access the site at all.I finally called to have them email me a confirmation,but it was missing rate details
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Old Jun 22, 18, 6:59 pm
  #104  
 
Join Date: May 2009
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Originally Posted by goodeats21 View Post
Wanting to make a reservation using a CAT 1-5 cert. I can't see a way now on the website to attach the certificate instead of it pulling points. Am I just missing it?
I always call to reserve the Chase 1-5 certs. I find when I reserve myself, it gives me the old "you don't have enough points" or it TAKES the points. When you call they know how to set it up to use the certificates.
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Old Jun 22, 18, 8:12 pm
  #105  
 
Join Date: Apr 2003
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Well, on the positive side, I got an email with my bill this morning!
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