Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Jun 12, 2018, 7:45 pm
#77
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
So there used to be a way on this POS site to show all hotels in a search, even those sold out...IIRC it was a very basic toggle along with price, distance, etc. I can't figure out a way to do that anymore...did that go away?
Jun 13, 2018, 9:08 am
#78
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,620
That was another one of the casualties when they let Fisher-Price optimize the website for millennials. After all, why would you ever want to know if there are other Marriott properties in the area for future stays?
Jun 13, 2018, 9:12 am
#79
Join Date: Apr 2018
Posts: 77
Was trying to make a reservation at a CY in Norwood, MA....that I know exists. I typed in Norwood, MA in the search and it gave me a bunch of Boston hotels. not the CY i needed.
I noticed my corporate code was entered, when I removed it and searched again, the CY showed up.
I understand maybe the CY wasnt participating in corporate discounts, but shouldnt it have displayed the hotel anyway?
I noticed my corporate code was entered, when I removed it and searched again, the CY showed up.
I understand maybe the CY wasnt participating in corporate discounts, but shouldnt it have displayed the hotel anyway?
Jun 13, 2018, 9:43 am
#80
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Wow...just brilliant. One of the benefits of the SPG "grid" approach (in addition to being able to display 4 rates at once) was being able to see how many properties in a market were sold out, which was a good proxy for when one needed to book a room by.
Jun 13, 2018, 2:16 pm
#82
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,620
I said "screw it" after fighting with the broken website & completely unreasonable phone wait times and just booked next weeks' rooms for my office at non-Marriott properties. It just wasn't worth the hassle. We're small fish compared to some of Marriott's customers, but I'm sure we're not the only ones who did this.
Jun 13, 2018, 2:30 pm
#83
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
There must be some nonMarriott OLTA websites that let you search only for Marriott family and show hotels that aren't available.
Jun 13, 2018, 5:07 pm
#84
Join Date: Apr 2007
Location: Michigan's West Coast and wherever my clients need me
Programs: Delta Diamond (2+M MQMs), Hertz PC, Marriott Titanium
Posts: 615
Jun 14, 2018, 5:42 am
#85
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Jun 14, 2018, 7:50 pm
#86
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,187
Website is broken YET AGAIN... can't log in, gives name of somebody else and password error. What a joke. This should be an embarrassment to Marriott.
Jun 14, 2018, 8:21 pm
#87
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
It's gone. However they have not completely broken the Marriott app yet and it does display sold out/unavailable hotels.
Jun 15, 2018, 8:54 am
#88
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,620
"have not completely broken" is probably the correct terminology. At least for the Android version, it's slower than snot and guzzles battery like nothing else when using it. I lost 3% battery just doing online checkin last night, no other functions used. Other than something like using your phone to unlock your door, there's nothing the app does which a well-coded, lightweight mobile website couldn't do better.
Jun 15, 2018, 4:08 pm
#89
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Just when Marriott was making progress with sending out folios morning-of checkout too...three stays, three different brands this week, no e-mails morning of or any yet at all. Shame.
Jun 15, 2018, 5:19 pm
#90
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
Had to do a bank chargeback.