Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Sep 14, 2019, 8:07 pm
#1156
Join Date: Feb 2013
Programs: Hilton Plastic, Delta Silver Emeritus
Posts: 1,037
I called back. The rep said it was attached. I checked the next day. It wasn't. I tried to attach it myself. It wouldn't. I called today and the representative created a new booking and it wouldn't attach to either. The representative escalated it to tech support which is not in on the weekend. I guess I'll call back Tuesday and pack a tent for my trip.
Sep 14, 2019, 8:34 pm
#1158
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
Please correct the following and try again.We are unable to process your request at this time, we apologize for the inconvenience. Please try again later.
Cleared my saved information and still can't get in.
Cleared my saved information and still can't get in.
Sep 14, 2019, 8:34 pm
#1159
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Same here. I was in the middle of going over upcoming reservations the next 3 weeks then I found myself stuck on Page 2 could not return to Page 1. Then I logged out and tried logged back in - failed on both my account and my husband's account. It is not even midnight yet but the system obviously went down for weekend maintenance on membership accounts.
But - this also means no change / no new booking can be made at this moment!
But - this also means no change / no new booking can be made at this moment!
Sep 14, 2019, 8:37 pm
#1160
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
I see this message on my husband's account and no message at all on my account, just the plain Black message of Unable to log in, all in large size letters too...Sigh.
Now the message I saw on m
Please correct the following and try again. Email/member number and/or password
On retry, I got this s
Please correct the following and try again. We are unable to process your request at this time, we apologize for the inconvenience. Please try again later.
Guess we have to wait till tomorrow to try again... Really annoying the weekend maintenance starts before midnight.
Last edited by Happy; Sep 14, 2019 at 8:43 pm
Sep 14, 2019, 8:40 pm
#1162
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
Perfect, they have exactly one job to do, book rooms.
Sep 14, 2019, 8:53 pm
#1163
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
I suppose if you must book urgently you could call to book with your account number attached. Would not work for booking online due to unable to log in so cannot book with member number attached.
It is just overall very poor experience because this "unable to log in" issue happens very frequently.
It is just overall very poor experience because this "unable to log in" issue happens very frequently.
Sep 14, 2019, 8:55 pm
#1165
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
I suppose if you must book urgently you could call to book with your account number attached. Would not work for booking online due to unable to log in so cannot book with member number attached.
It is just overall very poor experience because this "unable to log in" issue happens very frequently.
It is just overall very poor experience because this "unable to log in" issue happens very frequently.
Sep 15, 2019, 9:02 pm
#1166
Join Date: Feb 2011
Posts: 696
I have advance points booking, but when I go to deduct points. It shows me the amount of pts that will be deducted and a submit changes button. When I clicked on that button, it says This service is temporarily unavailable. But don't worry, we're on it. Please try again later.
Ugh
Ugh
Sep 17, 2019, 2:09 pm
#1167
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Marriott Bonvoy Moments page down
Apparently, the Marriott Bonvoy Moments website is down and inoperable for the time being?
Sep 18, 2019, 12:29 pm
#1168
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
I have advance points booking, but when I go to deduct points. It shows me the amount of pts that will be deducted and a submit changes button. When I clicked on that button, it says This service is temporarily unavailable. But don't worry, we're on it. Please try again later.
Ugh
Ugh
Sep 18, 2019, 6:27 pm
#1169
Join Date: Feb 2013
Programs: Hilton Plastic, Delta Silver Emeritus
Posts: 1,037
Did your issue clear up yet? I'm having the same issue today. I made an award booking yesterday, NOT as a points advance reservation, but it didn't end up deducting the points/issuing an e-cert, so it's now appearing as a PA reservation. When I try to go back into the reservation and deduct points, I'm getting the same error message.
Sep 19, 2019, 6:44 pm
#1170
Join Date: Feb 2011
Posts: 696
Did your issue clear up yet? I'm having the same issue today. I made an award booking yesterday, NOT as a points advance reservation, but it didn't end up deducting the points/issuing an e-cert, so it's now appearing as a PA reservation. When I try to go back into the reservation and deduct points, I'm getting the same error message.