Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Mar 26, 2019, 7:45 am
#2266
Join Date: Dec 2007
Location: SFO
Posts: 4,917
your spend should be all the base points awarded divided by 10. Whether your base points were awarded correctly, that’s a different question.
Mar 26, 2019, 8:46 am
#2267
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,483
I still cannot see it on Android app or web.
Mar 26, 2019, 8:47 am
#2268
Join Date: Dec 2013
Programs: AC SE100K, Bonvoy Ambassador Elite, Hilton Silver
Posts: 340
I’m not going to argue it with Marriott at this point as I should end up comfortably over 20k but for those who just make it then it is worth checking into.
Edit: it is now correct. Might have been one of those app lags in the last stay where for me the details seem to be a half day behind the website. I use IOS. It now matches perfectly.
Last edited by djkyyc; Mar 26, 2019 at 9:17 am Reason: App now refreshed spend total
Mar 26, 2019, 9:48 am
#2269
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,843
Mine are correct in line with base points divided by 10, except for stays at brands that give only 5 base points per dollar those dollars are correct too.
Mar 26, 2019, 10:18 am
#2270
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
The app now show my spending although it was only 18 nights.
Apparently I already spent 8700 usd so far.
About ambassador, apparently ambassador team now can receive email through their advertised email .... initial.lastname@ marriott com
Tried sent 1 email that not bcced to other email and manage to get a reply.
Apparently I already spent 8700 usd so far.
About ambassador, apparently ambassador team now can receive email through their advertised email .... initial.lastname@ marriott com
Tried sent 1 email that not bcced to other email and manage to get a reply.
Mar 26, 2019, 10:40 am
#2271
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Mar 26, 2019, 10:46 am
#2272
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Mar 26, 2019, 10:47 am
#2273
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
My spend is now showing too, but looks seriously off. At 38/night (23 paid nights) I'm supposedly only at $3k… something doesn't smell right. Guess I'll be fighting for spend/base points this year, because I know I've at least spent this much at hotel bars!
Mar 26, 2019, 10:49 am
#2274
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Yes, that’s how I tracked spend. I set up a numbers spreadsheet and simply entered my base points for each stay with a formula to divide by 10 and show as dollars. My sheet shows $300 more than Marriott has credited me for.
I’m not going to argue it with Marriott at this point as I should end up comfortably over 20k but for those who just make it then it is worth checking into.
Edit: it is now correct. Might have been one of those app lags in the last stay where for me the details seem to be a half day behind the website. I use IOS. It now matches perfectly.
Do you track all spend on folio including incidentals? I go through the trouble of tracking nights and rates paid, but not folio spend.
Mar 26, 2019, 10:57 am
#2275
Join Date: Dec 2007
Location: SFO
Posts: 4,917
If you add up the base points credited and divide by 10 (assuming no 5pt/night properties), does that match your spend? If it does, then your problem is that the individual properties didn’t give you enough base to begin with.
Mar 26, 2019, 10:59 am
#2276
Join Date: Apr 2014
Location: CLE/RSW
Programs: Marriot Lifetime Plat
Posts: 206
Mar 26, 2019, 11:07 am
#2277
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,653
Mar 26, 2019, 11:54 am
#2278
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Don't forget that you only earn base points at half the usual rate for some brands.
My spend still isn't showing and, in fact, whenever I try to click to see the page where I think it should be, Bonvoy sends me to the page for starting to make reservations.
My spend still isn't showing and, in fact, whenever I try to click to see the page where I think it should be, Bonvoy sends me to the page for starting to make reservations.
Last edited by MSPeconomist; Mar 26, 2019 at 12:01 pm
Mar 26, 2019, 12:00 pm
#2279
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
I see many people with fewer than 50 nights are seeing YTD SPEND. I have almost 50 now and still see nothing.
ETA- just appeared on my APP
ETA- just appeared on my APP
Last edited by damon88; Mar 26, 2019 at 8:16 pm
Mar 26, 2019, 12:03 pm
#2280
Join Date: Dec 2007
Location: SFO
Posts: 4,917
mine is under 50 but I can see on my iOS app but not online.