Las Alcobas, St Helena (Napa Valley), CA [Left Marriott]
Jun 10, 2019, 5:26 pm
#48
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
There are a handful of properties that are great about this-- St Regis NYC is one. It is a mystery to me why hotels would not allow you to apply it to room service as long as you are willing to pay the usual room service fees. No harm in asking when we are there I suppose.
Jun 10, 2019, 5:45 pm
#49
Join Date: Jan 2006
Location: LAX
Programs: AA EXPPLT, United 1K, *wood PLT, Delta Gold, Hyatt Diamond, Southwest A-list
Posts: 392
There are a handful of properties that are great about this-- St Regis NYC is one. It is a mystery to me why hotels would not allow you to apply it to room service as long as you are willing to pay the usual room service fees. No harm in asking when we are there I suppose.
Jun 10, 2019, 5:45 pm
#50
Join Date: Jan 2006
Location: LAX
Programs: AA EXPPLT, United 1K, *wood PLT, Delta Gold, Hyatt Diamond, Southwest A-list
Posts: 392
There are a handful of properties that are great about this-- St Regis NYC is one. It is a mystery to me why hotels would not allow you to apply it to room service as long as you are willing to pay the usual room service fees. No harm in asking when we are there I suppose.
Jun 10, 2019, 7:05 pm
#51
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Jun 11, 2019, 11:03 am
#52
Join Date: Dec 2015
Posts: 286
Stayed here last week for the second time. Service was still only ok, but the resort is unique and beautiful. No charge for parking and no resort fee or taxes, appreciate not being nickel and dimed. The breakfast was very good and also a must before a day of wine tastings.
This resort lacks almost any of the service you find at other Luxury Collection properties, but if service ever catches up this could be among the jewels of the Bonvoy catalog.
This resort lacks almost any of the service you find at other Luxury Collection properties, but if service ever catches up this could be among the jewels of the Bonvoy catalog.
Jun 11, 2019, 11:35 am
#53
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
Jun 11, 2019, 7:02 pm
#55
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
So daisydog123, you've made an assertion, can you provide a source? As mentioned, it's not listed on the rates page. As much as I find Marriott to be only semi-competent these days, they do seem to do a pretty good job of highlighting resort fees at the top of the rates page.
Regards
Jun 12, 2019, 7:17 am
#56
Join Date: Apr 2014
Posts: 48
I have a points reservation coming up and went to check my reservation details on the Bonvoy website. On the upcoming reservation summary page it showed the $50 resort fee under taxes and fees. This was 2 days ago and so I contacted the hotel via email to ask about it, because when I booked my reservation last summer there was no resort fee. Here is what they told me:
"I can confirm that the resort fee will be applied to your room upon check-out. I do apologize for the miscommunication upon booking the room, so please reach out to us if we can be of further assistance. "
However, when I go to view my reservation today there is nothing under taxes and fees. So, I am not really sure at this point. I hope this is helpful. I have contacted my Ambassador to get this sorted out, but not expecting much.
"I can confirm that the resort fee will be applied to your room upon check-out. I do apologize for the miscommunication upon booking the room, so please reach out to us if we can be of further assistance. "
However, when I go to view my reservation today there is nothing under taxes and fees. So, I am not really sure at this point. I hope this is helpful. I have contacted my Ambassador to get this sorted out, but not expecting much.
Jun 12, 2019, 8:24 am
#57
Join Date: Jan 2003
Location: San Francisco, CA
Posts: 1,394
I have a points reservation coming up and went to check my reservation details on the Bonvoy website. On the upcoming reservation summary page it showed the $50 resort fee under taxes and fees. This was 2 days ago and so I contacted the hotel via email to ask about it, because when I booked my reservation last summer there was no resort fee. Here is what they told me:
"I can confirm that the resort fee will be applied to your room upon check-out. I do apologize for the miscommunication upon booking the room, so please reach out to us if we can be of further assistance. "
However, when I go to view my reservation today there is nothing under taxes and fees. So, I am not really sure at this point. I hope this is helpful. I have contacted my Ambassador to get this sorted out, but not expecting much.
"I can confirm that the resort fee will be applied to your room upon check-out. I do apologize for the miscommunication upon booking the room, so please reach out to us if we can be of further assistance. "
However, when I go to view my reservation today there is nothing under taxes and fees. So, I am not really sure at this point. I hope this is helpful. I have contacted my Ambassador to get this sorted out, but not expecting much.
When i've had this issue with changed cancellation deadline, the marriott CS team has been able to see the old deadline, call the hotel, and address.
I'd suggest if push comes to shove, you should bring a print out of your reservation and have them print out a new reservation and show them the difference where one has a resort fee and the other doesn't. It will be highly disappointing if they do not recognize they can't charge you a resort fee after you booked a room without it.
One other point, some friends of ours booked before the "no children" policy was announced and showed up with their toddler. The front desk was understanding of the fact that this was a chance in policy and didn't give any hassles about the kiddo. So someone there understands this...
Good luck and please report back!
Jun 12, 2019, 10:31 am
#58
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
I have a points reservation coming up and went to check my reservation details on the Bonvoy website. On the upcoming reservation summary page it showed the $50 resort fee under taxes and fees. This was 2 days ago and so I contacted the hotel via email to ask about it, because when I booked my reservation last summer there was no resort fee. Here is what they told me:
"I can confirm that the resort fee will be applied to your room upon check-out. I do apologize for the miscommunication upon booking the room, so please reach out to us if we can be of further assistance. "
However, when I go to view my reservation today there is nothing under taxes and fees. So, I am not really sure at this point. I hope this is helpful. I have contacted my Ambassador to get this sorted out, but not expecting much.
"I can confirm that the resort fee will be applied to your room upon check-out. I do apologize for the miscommunication upon booking the room, so please reach out to us if we can be of further assistance. "
However, when I go to view my reservation today there is nothing under taxes and fees. So, I am not really sure at this point. I hope this is helpful. I have contacted my Ambassador to get this sorted out, but not expecting much.
Where did you see a resort fee listed? I have 2 back to back upcoming reservations made at separate times and do not see that listed anywhere.
Jun 12, 2019, 11:17 am
#59
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
I have a points reservation coming up and went to check my reservation details on the Bonvoy website. On the upcoming reservation summary page it showed the $50 resort fee under taxes and fees. This was 2 days ago and so I contacted the hotel via email to ask about it, because when I booked my reservation last summer there was no resort fee. Here is what they told me:
"I can confirm that the resort fee will be applied to your room upon check-out. I do apologize for the miscommunication upon booking the room, so please reach out to us if we can be of further assistance. "
However, when I go to view my reservation today there is nothing under taxes and fees. So, I am not really sure at this point. I hope this is helpful. I have contacted my Ambassador to get this sorted out, but not expecting much.
"I can confirm that the resort fee will be applied to your room upon check-out. I do apologize for the miscommunication upon booking the room, so please reach out to us if we can be of further assistance. "
However, when I go to view my reservation today there is nothing under taxes and fees. So, I am not really sure at this point. I hope this is helpful. I have contacted my Ambassador to get this sorted out, but not expecting much.
Regards
Jun 12, 2019, 11:14 pm
#60
Join Date: Jan 2017
Location: Bothell, WA
Programs: AS 75K, SPG Plat, Marriott Titanium, Hyatt Globablist, Mlife Gold, Caesar's Diamond
Posts: 79
This must be new. I was there last weekend and no resort fee...in fact no taxes or fees whatsoever.
Fifth stay here. Booked the estate view base room and that is what i got as the hotel was sold out for the auction weekend. Continue to be impressed by the hard product. noise from the highway was not bothersome. although i continue to think the vineyard view room is a meaningful upgrade that depending on circumstances could warrant use of a SNA despite not being a suite. Just doesn't get much better than sitting on your patio and looking out at the vines.
Fifth stay here. Booked the estate view base room and that is what i got as the hotel was sold out for the auction weekend. Continue to be impressed by the hard product. noise from the highway was not bothersome. although i continue to think the vineyard view room is a meaningful upgrade that depending on circumstances could warrant use of a SNA despite not being a suite. Just doesn't get much better than sitting on your patio and looking out at the vines.
Thanks!!