Sheraton New Orleans [Master Thread]
Apr 5, 2017, 10:27 am
#167
Join Date: Feb 2009
Posts: 3,737
I hope you escalated the club level issue to management. This way staff can be retrained and future guest wont have the same issue you have.
What is "keesh"? Or do you mean "quiche"? Interesting you report the food was bad as this is generally one of the better lounges.
What is "keesh"? Or do you mean "quiche"? Interesting you report the food was bad as this is generally one of the better lounges.
Apr 5, 2017, 12:22 pm
#168
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
1) Good number of suites which provides me an upgrade to a suite 80% of the time.
2) Good food in the Club Lounge.
3) Fantastic views from the lounge and from rooms located on the upper floors of the hotel.
Sep 13, 2017, 5:33 pm
#169
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,812
Just came back from a stay here. Received a Plat upgrade to an Executive Suite in advance after their "VIP Team" sent an email about any pre-arrival requests. The room was quite nice and the service was quite good. Had a late 4PM c/o but housekeeping didn't knock on the door at any time after 11AM which was a first. Club lounge was nice since it's open 24 hours in case you need water/soda/chips. The food selection was okay but I noticed the hot entrees were always gone by the time I got there. I would definitely return as the location of the hotel was really good even though I was in the French Quarter most of the time. Only negative was when I called the Guest Services lines to checkout via phone, I was told I would need to checkout at the Front Desk which was a bit annoying as I never had any resistance about this until this stay. I mentioned this to the FD agent and she apologized for the wrong information, they could've checked me out via phone or I could've did an express checkout even after 2PM.
Sep 18, 2017, 9:11 am
#170
Join Date: Jun 2001
Location: Houston, TX
Posts: 4,329
I was told I would need to checkout at the Front Desk which was a bit annoying as I never had any resistance about this until this stay. I mentioned this to the FD agent and she apologized for the wrong information, they could've checked me out via phone or I could've did an express checkout even after 2PM.
Sep 18, 2017, 10:52 am
#171
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,812
Sep 18, 2017, 9:34 pm
#172
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,644
I recently spent 4 nights.
Very friendly staff
Upgrade to a smaller suite, which was just fine. (The only annoyance was that it was near the top of the first elevator bank, so I had to go down to 8, to get up to the lounge on 42.)
Lounge selections fine enough. Breakfast was so so, and the evening treats were better - in fact, very good. I've never been in a domestic USA lounge so well staffed and constantly replenishing items.
Check-out. I wanted a paper bill, but the line was too long, so I went to the app and there was a "check out" button. However, my email address is incorrect in this hotel's system so I now need to contact the hotel for the folio.
I'd return without hesitation.
Very friendly staff
Upgrade to a smaller suite, which was just fine. (The only annoyance was that it was near the top of the first elevator bank, so I had to go down to 8, to get up to the lounge on 42.)
Lounge selections fine enough. Breakfast was so so, and the evening treats were better - in fact, very good. I've never been in a domestic USA lounge so well staffed and constantly replenishing items.
Check-out. I wanted a paper bill, but the line was too long, so I went to the app and there was a "check out" button. However, my email address is incorrect in this hotel's system so I now need to contact the hotel for the folio.
I'd return without hesitation.
May 4, 2021, 10:00 am
#173
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
Cat 6 now, requiring 220,000 points now for 5 nights. Even with 5th night free, that's too high for this property (admittedly over a special event so perhaps award rates are jacked). But if this is the new normal, I'm bummed. This was my go to property in Nola and at those award rates, can't use it other than for time periods that have reasonable paid rates.
Oct 4, 2021, 5:50 pm
#174
Join Date: Dec 2003
Location: St. Paul, MN
Programs: Walmart Super Elite
Posts: 727
Any recent visits to the lounge? On another forum, one person mentioned that breakfast was being served for club members on the second floor and not the lounge. Is that still the case or was that only a temporary COVID thing? I'll be in town in November and the lounge was a big reason for me initially choosing this hotel.
Oct 5, 2021, 6:10 am
#175
Join Date: Aug 2010
Programs: MR LT Titanium, SPG LT Plat & Plat 100, SWA A+ & CP
Posts: 1,093
I can’t answer your question but when in full operation, this was one of the best club lounges (in the US) I’ve been to. Food was spectacular. Montreal (yes…Canada) is up there too. Another great lounge when no covid.
Nov 17, 2021, 7:44 pm
#177
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Their what to expect web page (https://whattoexpect.marriott.com/msyis) says that the lounge is open for beverages and snacks.
David
David