Mobile Key General Discussion Thread
Nov 20, 2022 | 10:08 pm
#46
Join Date: Jan 2021
Posts: 138
i have tried this a few times. It ends when the front desk tells me that I am all set but the app disagrees and keeps sending me to the front desk to verify my identity… and I give up.
Mar 14, 2023 | 7:40 am
#48
Join Date: Jun 2011
Location: Switzerland
Programs: Bonvoy Titanium (LTG), IHG Amb, OW Sapphire
Posts: 1,674
It was fun the first few times but it's so useless and bothersome.... AND I usually get the mobile key only a few hours after I checked-in.... I don't bother anymore.
Mar 14, 2023 | 9:12 am
#49
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Ambassador (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,722
Arrived at the Times Square Edition Sunday night with my mobile key and went into the elevator. No dice. Was then advised to use the lower card reader instead of the upper one -- that worked. But it wouldn't open my room door. So back down to the front desk... Ugh. But on the plus side, I used this opportunity to switch to a different room from the one they pre-assigned to me.
Jul 25, 2023 | 12:05 pm
#52
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 3,237
Somehow I found that my MobileKey work quite reliably for the hotels that I frequently stay.
They still need me to present ID and payment card on the reception though as I believe it was part of government regulations.
They still need me to present ID and payment card on the reception though as I believe it was part of government regulations.
Jul 26, 2023 | 12:58 pm
#53
Join Date: Aug 2018
Posts: 28
Even after they said they activated it still didn't work so I'm not really sure what happened.