Mobile Key General Discussion Thread
Nov 17, 2015 | 11:04 pm
#1
Original Poster
Join Date: Sep 2008
Location: Long Island, NY
Programs: Marriott Titanium Elite/Lifetime Titanium, Delta Platinum Medallion, Hertz #1 Gold
Posts: 752
Mobile Key General Discussion Thread
Looking in the Marriott app on my phone I see a "Mobile Key" menu option. Any idea what this is?
Nov 17, 2015 | 11:26 pm
#2
Join Date: Jul 2007
Programs: Marriott PP, Hilton Dia, UA *G, Hyatt Dia
Posts: 9
If you're at a participating hotel that has "mobile keys", you can online check in and then download the mobile key and proceed directly to your room. The key is stored on your phone and uses BT or NFC to authenticate and unlock your room and any other door that you have access to such as a conference room or the gym.
Nov 18, 2015 | 9:12 am
#3
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,149
"So far, customers can book their stays and get a notification via their iOS, Android and Windows phone (and now also through an Apple Watch app) when their room is ready, but hopefully in the fourth quarter of this year the app will also let customers in 20 hotels bypass the front desk entirely. Instead of checking in and getting their keys, guests can get a code that will allow them to unlock their room using the bluetooth radio chips inside their phones."
Nov 18, 2015 | 9:16 am
#4
Original Poster
Join Date: Sep 2008
Location: Long Island, NY
Programs: Marriott Titanium Elite/Lifetime Titanium, Delta Platinum Medallion, Hertz #1 Gold
Posts: 752
"So far, customers can book their stays and get a notification via their iOS, Android and Windows phone (and now also through an Apple Watch app) when their room is ready, but hopefully in the fourth quarter of this year the app will also let customers in 20 hotels bypass the front desk entirely. Instead of checking in and getting their keys, guests can get a code that will allow them to unlock their room using the bluetooth radio chips inside their phones."
Nov 18, 2015 | 10:27 am
#5
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,149
Nov 18, 2015 | 4:10 pm
#8
Join Date: Nov 2005
Location: Central FL
Programs: DL Gold; Bonvoy Gold; HHonors Diamond; Avis Preferred, Hertz PC
Posts: 611
"So far, customers can book their stays and get a notification via their iOS, Android and Windows phone (and now also through an Apple Watch app) when their room is ready, but hopefully in the fourth quarter of this year the app will also let customers in 20 hotels bypass the front desk entirely. Instead of checking in and getting their keys, guests can get a code that will allow them to unlock their room using the bluetooth radio chips inside their phones."
Nov 18, 2015 | 4:17 pm
#9
Original Poster
Join Date: Sep 2008
Location: Long Island, NY
Programs: Marriott Titanium Elite/Lifetime Titanium, Delta Platinum Medallion, Hertz #1 Gold
Posts: 752
Are there any other than the one in Baltimore listed in the article? I would love it if I could use my phone(one less card to hold on to).
Nov 19, 2015 | 8:03 am
#10
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,149
However, there's nothing that says you can't create a list in this thread or a wiki if you're wiki-enabled.
Cheers. Sharon
Aug 15, 2018 | 3:43 am
#12
Join Date: Sep 2005
Location: Washington, DC
Programs: UA Million Miler, Marriott Bonvoy Lifetime Platinum
Posts: 1,439
I was just at the Chicago Mag Mile property. Mobile key worked fine for my room and fitness center. For the M Lounge, the lock switched to green but the door wouldn't open. Had to wait til someone exited.
Aug 15, 2018 | 8:57 am
#13
Join Date: Aug 2000
Location: Greenville, SC USA
Posts: 868
I used the mobile key at the JW Marriott - Mall of America in Bloomington, MN. It worked fine in the elevator and to open my room but didn't give me access to the Executive Lounge. I went to the front desk to inquire, they supposedly added access but then the mobile key stopped working altogether. Went back to the front desk and got a new physical key which opened everything and had lounge access as well. So I would say it is a nice feature but needs some more refinement.
Aug 15, 2018 | 10:41 am
#15
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,238
Tried to use it multiple times at the JW Marriott Minneapolis (Mall of America) with a Galaxy S8 - no dice anywhere. Coworker uses an iPhone X - tells me the mobile key works for them.